SEPHORA

Reviews

• MG

  Metro747 Go!

  Jan 29, 2026
  2.0
  There is something boring about this location. Lots of girls, but they were all loafing around, talking amongst themselves. I felt very underwhelmed. They didn't have the item I wanted in stock either. I won't be going back unless I'm desperate for something, and I'm in the area. I don't see this location staying open for long.
• MH

  Manuela Haratonian

  Jan 22, 2026
  5.0
  They have everything you need for beauty and hair
• FT

  Fehmi Talbi

  Jan 12, 2026
  1.0
  Negative experience 0 customer services ever I ll never go back their again (the old lady working there if you ever care)
• RT

  Rose T

  Jan 5, 2026
  1.0
  The older employees at this Sephora are very cold and rude. I was there this Saturday , no smile or welcoming attitude. She made no effort to assist me and kept talking to her colleagues. I get better service with the young staff. I will avoid this store . Also, if you’re working in the beauty industry I suggest you get your roots done Miss Marisa.
• ST

  Shobana Thuraisingam

  Jan 2, 2026
  1.0
  After many negative experiences at this Sephora store, I’m writing my first review because I genuinely don’t think I will ever be stepping foot in the Carrefour Laval location again. The store is consistently chaotic and disorganized — low stock, empty testers, messy displays, and products not in their correct places — and there are almost never more than one or two beauty advisors on the floor, who appear overwhelmed, making the shopping experience stressful rather than enjoyable. On my most recent visit, I waited approximately 20 minutes in line to return an unused and unopened gift set purchased during the extended holiday return period. When I explained to the store representative, and then to the manager (a short, white, blonde-haired woman whom other reviewers have also mentioned), that the delay in my return was due to the recent passing of my dog and the fact that I was not mentally in a place to leave the house, the response from both lacked empathy or flexibility. I was repeatedly told that the only option was an in-store credit, despite clearly stating that I do not want to shop in store at this time. I asked to escalate the situation beyond the manager, at which point she told me there was no escalation beyond her and that her decision was final. This later proved to be inaccurate. When I contacted Sephora customer service afterward, the representative was far more empathetic and informed me that there is an in-store form that can be submitted to a supervisor above the store manager — something that was never offered or disclosed to me during my visit. The customer service representative also noted my situation and advised that the gift card could be converted for online use, further highlighting how poorly this location handled the situation. I am not someone who frequently returns items, and I have spent hundreds of dollars at Sephora over many years, which made the dismissive and misleading treatment even more disappointing. What once set Sephora apart was its customer care, loyalty, and flexibility — and unfortunately, this Carrefour Laval store reflects poor management, inflexible policies, and a lack of compassion. Officially boycotting Sephora as of 2026.

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