SEPHORA

Reviews

• RB

  Renee B

  1 day ago
  1.0
  I've been coming to Sephora for two decades and this is the first time the staff was rude. Such an unpleasant check out experience. Not sure what is up with the staff member but this is unusual for Sephora. I was one of the few customers in the store too, so it wasn't like they were busy and there were three staff members just chatting around the cash.
• CT

  charles tonye

  Mar 14, 2026
  5.0
  En dépit du manque de certains produits on y trouve tout de même son compte
• KB

  Khoukha bechir

  Mar 9, 2026
  1.0
  I’m really disappointed with the experience my husband had at this store. He came to buy me a perfume, wearing his work clothes. Since he didn’t know much about the products, he asked an employee for help. Instead of assisting him, she looked at him and said, “Are you sure you’re going to buy?”, judging him based on what he was wearing rather than his intentions. He was in a hurry and didn’t get her name or have a chance to talk to her—he just asked another employee for help, completed his purchase, and left. This kind of behavior is completely unacceptable, especially coming from Sephora, a brand that presents itself as inclusive and welcoming. Judging a customer by their outfit or profession instead of helping them is utterly shameful and disrespectful. I hope the store trains its staff properly so every customer can be treated with respect and equality, no matter what they’re wearing.
• SS

  SCP

  Feb 18, 2026
  1.0
  Horrible service à chaque fois, au point que je me déplace maintenant à Ottawa ou commande en ligne.
• MC

  Mel C

  Feb 15, 2026
  1.0
  Très déçue de mon expérience chez Sephora le 15 février à 13h45 (1:45 pm). Aucun bonjour en entrant, aucun sourire, aucun accueil chaleureux. On se sent complètement ignoré et pas du tout à l’aise dans le magasin. Je cherchais un produit précis qui n’était pas disponible en magasin, et personne ne m’a proposé de vérifier les stocks ailleurs ou de faire une commande en ligne avec moi. Aucun effort pour aider. Pour un magasin comme Sephora, je m’attendais à un service beaucoup plus professionnel et attentionné. Très décevant.

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