I have patronized this salon for several years but no longer. My preferred stylist left her position, so I decided to make an appointment with Frank. He had a slot open at 7 p.m. November 25, a particularly rainy evening. I arrived on time and endured the worst color, cut, and styling I have ever experienced at this salon.
Frank avoided eye contact for the majority of the hour of my appointment. He was reluctant to recommend a color (I was putting a darker color on a lighter color. The end result was a brassy look.) He spent maybe 10 minutes cutting my hair.
I asked for a lob and left with an uneven and incomplete haircut, including one side longer than the other. And the styling was simply embarrassing. I would never have allowed a client to leave the salon the way I did.
I left him a $35 tip and purchased a $38 product for a total of more than $200 being spent at the salon.
I left a voice mail message, explaining my frustration with the shoddy cut, especially having to endure this cut during Thanksgiving. I received a call and set up an appointment but decided not to go. Why would I? As an experienced professional stylist, he should have been able to cut a basic lob. I expected better, and my trust in him was not to be tested again.
I went to a stylist in Parkville, MD, Charlie with Elizabeth Jacob Spa and Salon, who corrected the cut and color. I'll be seeing her from now on.
Shortino's Salon & Spa, I want my money back for the haircut. It was terrible, and you have lost a client who trusted your salon and recommended it. I don't want a gift card; I don't want any explanation.
I am deeply disappointed!
HR
Heather Rosengrant
Nov 15, 2025
5.0
I loved this place when I went 5 years ago. I haven’t been back yet but plan on it very soon. Friendly atmosphere and very talented staff who have a good creative stylish mind. They dyed and cut my hair. The experience was wonderful and has stuck with me as one of the best salons I ever been to my entire life.
JE
jon E
Oct 19, 2025
5.0
Most of my family goes here. Great stylist and very friendly atmosphere.
SS
Sky77
Jul 29, 2025
5.0
Amazing salon! Leanna is absolutely wonderful and the best hair stylist I've ever had! 💗 The salon is beautiful and everyone is very friendly!
JP
Joy Phillips
Aug 11, 2018
5.0
Experienced & professional staff. Helpful & instructive.
Frequently Asked Questions About Shortino's Salon & Spa
What are the operating hours of Shortino's Salon & Spa throughout the week?
Shortino's Salon & Spa is open Wednesday and Thursday from 9:00 AM to 8:00 PM, Friday from 9:00 AM to 7:00 PM, and Saturday from 8:00 AM to 4:00 PM. It is closed on Monday, Tuesday, and Sunday.
Where is Shortino's Salon & Spa located?
It is located at 3429 East Market St, York, PA 17402, USA.
What types of services does Shortino's Salon & Spa offer?
They offer hair salon services, skin care treatments, nail salon services, and hair weaving services.
Does Shortino's Salon & Spa accommodate customers with disabilities?
Yes, the salon has wheelchair accessible entrance, parking, seating, and unisex restrooms to accommodate customers with disabilities.
Are appointments required to visit Shortino's Salon & Spa?
Yes, appointments are required to receive services at Shortino's Salon & Spa.
What payment methods are accepted at Shortino's Salon & Spa?
They accept payments via credit card, debit card, and mobile NFC payments.
Is Shortino's Salon & Spa welcoming to LGBTQ and transgender clients?
Yes, Shortino's Salon & Spa welcomes LGBTQ clients and is a transgender safe space.
Are there any nearby salons or spas close to Shortino's Salon & Spa?
Yes, nearby options include Be.Transformed Med Spa, Unique LIDS HAIR SALON, Teazers Hair Designs, and Studio Cuts, which offer various beauty and spa services.
What nearby places can customers visit before or after their appointment at Shortino's Salon & Spa?
Customers can visit Maple Donuts for coffee and treats, Lincolnway Flower Shop & Greenhouses for gifts, or Yorkshire Animal Hospital if they need pet services.
Is there convenient parking available at Shortino's Salon & Spa?
Yes, the salon offers free onsite parking with wheelchair accessibility.