SEPHORA at Kohl's

Reviews

• MR

  Mariah Rohrbaugh

  Oct 1, 2025
  1.0
  Poorly staffed. Went for my bday gift and for some reason they couldn't give it to me because it didn't show on their end but on my app it clearly stated my info and that it was my birthday, even confirmed with customer support. Same account, faulty system. Poor girl was working alone while manager was in interview absolutely slammed with customers. Waited in line to receive nothing. These places have you sign up for rewards you can't even redeem. Also while I was waiting in line, the only worker helped other customers. Then when she was done she checked them out before me when I was waiting longer. They proceeded to sign up for an account which took even longer.
• JR

  Jadea Rowe

  Dec 2, 2024
  1.0
  I've been wanting the my dream palette for a while and was excited to see it was on sale. I went to the store to find they had one left. I went to check out and was told by the cashier it wasn't on sale. I asked to speak to a manager. When he finally showed up 10 minutes later he tells me their sales are different then the stand alone sephora's and they don't have to honor online deals. The manager was not very couteous. If this location in kohl's won't honor any of sephoras sale's or even gift cards I don't think I'll be returning to this location.
• CZ

  Caterina Zannino

  Dec 5, 2023
  5.0
  I absolutely loved the girl who helped me, I feel bad for no catching her name, she had long red hair and was so sweet, she helped me pick out things for my sister since I wouldn’t know the first thing about make up and was so nice to talk to!
• AB

  a.p. brown

  Nov 17, 2022
  1.0
  No customer service, no one asked if I needed any help, or even greeted me as I walked in. It was quite busy due to the VIB sale but that's no excuse for poor customer service. It's one third of the size of an actual Sephora and at least 4 associates were there.