Lush Cosmetics Ross Park

Reviews

• AS

  Alyssa Silvis

  3 days ago
  5.0
  I love this store and had an amazing experience on Wednesday, one of the best I have ever had at this location or even in general. I was greeted by Marceline and had a wonderful experience with them. I am a regular at this store from Erie, however, everything was moved around and they helped me navigate the new set up. Life is stressful, and walking into this store and working with Marceline was a breath of fresh air that I needed! I cannot thank them enough. If you go to this store, ask for them! You will leave happy and refreshed!
• BG

  Brooklynn Grace

  4 days ago
  1.0
  My friend recently had a poor experience at this location. She went to the store and was not greeted with the same enthusiasm and engagement that was shared with other customers while she was shopping. She asked for recommendations and the person she interacted with was half hearted with his response and made her feel very unseen. She happened to notice that she was the only black guest in the store during her time there, She enjoys using Lush products and does not fault the company, but as for this location she no longer feels comfortable shopping there and will choose a different Lush store moving forward. My hope is that in the future the employees at this location are mindful of giving the same treatment to all guests that come through their doors.
• LE

  Lylah Edmunds

  5 days ago
  1.0
  I wish I could give this place 0 stars. I visited this location today and left feeling really disappointed. There were about six customers when I walked in—and I watched employees assist others—even going above and beyond for a few. After a while, the store cleared out and I was the only customer. I asked the three employees at the register for help choosing between which products smelled better, and all I got was silence and a snide comment about the testers I had already tried. No one offered to help or follow up, even though I was clearly still unsure and the store wasn’t busy. I was the only Black customer in the store, and the difference in how I was treated compared to others was incredibly hard to ignore. I still made a purchase, but wish I hadn’t given them the satisfaction. I left feeling really dismissed and unwelcome—by Eric especially. I will not be returning.
• YH

  yamen hasan

  Oct 4, 2025
  5.0
  Awesome place, very friendly staff
• CD

  Cristina Datres

  Jul 30, 2025
  5.0
  Eric was so nice and helpful when I stopped in! He made some good recommendations. The manager Stephanie helped me use the Lush app, which I really appreciated.

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