Spa Elysium &Fringe Salon

Reviews

• LL

  LiberatedinLove

  Aug 25, 2023
  1.0
  I’m a staunch advocate for customer service without being unrelenting about it. I realize things happen BUT when they do, please show grace & contrition & try & salvage my experience. I had a consult with Alex which was made a week or so in advance. Approx 20m before the apptmt, I received a call advising that he was running a bit behind. Not a huge problem but I had professional obligations to complete. Nonetheless, I waited 45m & made my appointment for permanent hair color 2 weeks later. A week before my scheduled apptmt, I received a TEXT that he wouldn’t be in the day of my apptmt & questioned if there was an alternate day I could come. Ummm, I don’t necessarily have a problem with texts but professional matters where there’s an exchange of money for services should be accompanied by an endearing phone call evidencing a profuse apology & incentive (discount of sorts) for me to reschedule. Didn’t happen. When you don’t respect my time, I can’t promote your bottom line. Often times we seek an elevated experience & mistakenly believe that different zip codes will garner that experience. Sometimes, it does but my experience was that an elevated experience is a bit of a misnomer for Spa Elysium.
• JM

  Jody Markley

  Jul 8, 2022
  5.0
  Vaughn is amazing!
• DP

  Dana E. Plummer

  Aug 8, 2018
  5.0
  Janine does a really good job on my hair..

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