SEPHORA at Kohl's

Reviews

• RK

  Roshani K.C

  Dec 17, 2025
  1.0
  I don’t understand what was wrong with the staff . They were so cold at taking care of the customer . I was looking for a foundation shade and the response was very disappointing. Never experienced it before….
• NN

  nezhugil neethu

  Nov 30, 2025
  5.0
  Really helpfull employees. Thank you so much Ridwan for taking time and helping me to choose the correct products for my skin. Keep going 🥳🥳. Kudos to Ridwan.
• RR

  Rachel

  Apr 26, 2025
  1.0
  Not at all impressed by the customer service, or lack of. The staff seemed completely unavailable to the customers. They looked away without so much of a greeting when I entered the store. No associate was available to assist. They seemed more engrossed with themselves than wanting to help the client. Honestly, I haven’t felt so unwelcome in a cosmetic store before. I would definitely choose Ulta over them. At least for cosmetics.
• DH

  Dana Halina

  Apr 10, 2024
  5.0
  Took my daughter here as a reward for doing so well in math ! BELLA was so knowledgeable and so friendly towards us and I want to give a huge shout out to her for making our shopping experience such a fun time! It is these special moments I get to share with my daughter that make my life worth living and Bella deserve a huge shout out for making it even more memorable ! You rock girl!
• DL

  Danielle Long

  May 19, 2023
  1.0
  This review is particularly for the Sephora in Mechanicsburg, PA. I have lived in multiple states and have always enjoyed going to Sephora. The fact that this location is now my home location is upsetting due to the staff they have. They are all very young high school age or 20 somethings that do not seem to help or care at all with teaching or selling the products. I went there a month ago to buy Jlo block buster cream and it was on sale 50 percent. It wasn’t labeled, no one told me about it, and when I went back s few days later to get more and the whole line was gone, the sales guy didn’t even know he used to have it on the shelf days ago and it was gone. I knew more than he did about the inventory. Someone could have been informative and i would have bought more products. Instead the line is now discontinued there. Last night I went and bought 200 dollars worth of products and the girl didn’t tell me I had over 500 points accumulated and could have saved ten dollars. Then when I asked how many insider points I. I had, she said 580. I was like, oh cool what samples are available for points? Her response was, no products available only 10 dollars off. But you have to tell me before you pay. WHAT??!!? That is her job!! To help and let people know when they have an opportunity to save. I have gone to Sephora’s with amazing helpful staff. This location the employees are clearly untrained or managers have zero leadership. Not sure if it’s because they are inside Kohl’s instead of being a separate entity, but that shouldn’t be an excuse. Half the staff should be fired at this location

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