Business Details
About
Hair SalonBeauty Salon
Great Clips in Lancaster, PA provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers at Great Clips 2420 Willow Street Pike offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. We’re open evenings and weekends to fit your schedule, and no appointment is needed—walk in anytime or use Online Check-In to save your spot on the waitlist.
With our Clip Notes, we save your haircut details to ensure a consistent and personalized haircut experience, every time, at every Great Clips salon. Whether you're visiting for a quick trim or a fresh new look, we’re here to make your day great. Stop by and experience friendly service right here in Lancaster, PA!
Details
- Requires appointmentNot available
Location
Hours
Reviews
3.7
131 reviews
5 stars
74
4 stars
15
3 stars
6
2 stars
3
1 star
33
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent haircut quality, with many expressing dissatisfaction over uneven cuts and rushed services.
Staff Professionalism
Feedback highlighted a mix of positive and negative experiences with staff, including unprofessional behavior and lack of experience among some stylists.
Customer Experience
Several reviews mentioned poor customer service, including issues with communication and handling of children during haircuts.
Cleanliness
The salon was generally noted as clean and well-kept, contributing positively to some customers' experiences.
Convenience
Many customers appreciated the online check-in system and the quick service, although some experienced longer wait times than expected.
- GMGloria Mentzer4 days ago5.0Melanie is the best She listens to what you want in a hair cut style and delivers. Thank you Mel for listening
- RJRue JimenezNov 16, 20251.0Never again! You always get some one new and god forbid they are fresh out of school. Asked for 2 inch’s taken off and got my hair so short I looked like a man and so uneven too! Nope no more!!!!
- MMMrGmoriSep 30, 20251.0Went in for a haircut, ended up getting a migraine. Individual cutting my hair placed moisturizing product in my hair without asking me. Smell of product causing headache and migraine immediately.
- CRcarson riehlJul 6, 20255.0They all do a great job. Happy with my low and tight with a fade.
- BGbree grahamMay 26, 20251.0i wish i could give you none. whoever was working saturday morning should no longer have a job there. my younger son has a very difficult time getting his hair cut. when my mother in law walked in with him she had let them know this and explained his past experience with his last hair cut. her response to him only ever having one hair cut was “clearly” and then proceeded to let her know “this just isn’t going to work.” my feelings beings that i was in the beauty industry as well is this was extremely unprofessional. i’m not saying make that the impossible had to be made possible but what i am saying is the way that my four year old son was treated was absolutely disgusting and unacceptable. do better because looking through your other reviews it looks like you care none about the business that comes in.
Frequently Asked Questions About Great Clips
Where do I find a salon’s location and hours?
Use the salon locator on greatclips.com. Enter your city, state, or postal code to find information on Great Clips salons near you.
How can I get coupons?
The cost of a haircut at Great Clips is a great value at the regular price. However, we do offer discounts from time to time. These discounts may take place at various times for the salons in your area due to them being independently-owned.
When should I arrive at the salon?
After checking-in, you’ll see your Estimated Wait Time. You can sign up for ReadyNext texts to receive a text when your wait reaches 15 minutes, letting you know it’s time to head to the salon. Once you arrive, check in at the receptionist desk.
What haircare services does Great Clips provide?
Mens, womens, kids and senior haircuts as well as bang, neck and beard trims. Other haircare services include shampoo, blow dry, or hair styling such as an updo. Select salons offer perm services.
What is Online Check-In?
Save time with Online Check-in! See estimated wait times for salons near you and add yourself to the wait list. Once you check in, you can also sign up for ReadyNext text alerts to receive a text message when your wait time reaches 15 minutes.
What can I do with the Great Clips app?
With the Great Clips app, you can save time with Online Check-in, create an account, set favorite salons to see wait times faster, and receive personalized offers, product promotions, and haircare tips right to your notification inbox.
How does Online Check-In save me time?
Online Check-In saves you time when you add yourself to the waitlist, see your estimated wait time, and sign up for ReadyNext texts to receive a text message when your wait time reaches 15 minutes. This lets you spend less time waiting in a salon.
When is Online Check-In available?
Online Check-In becomes available five minutes after the salon opens. We accept Online Check-Ins up to the point where the estimated wait time is as long as the salon will remain open, or 30 minutes before closing time at the latest.
Can I use Online Check-In for all types of services?
Online Check-In can be used for all services except perms and formal updos. Please note that not all salons offer perms. Most salons require an appointment for these services, so please call your local Great Clips salon to inquire.
Can I request a stylist using Online Check-In?
No. For the stylist’s safety, we do not publish their schedules or allow customers to request them using Online Check-In. Great Clips salons use Clip Notes®, which keeps track of any previous haircut you received at a Great Clips salon, so any stylist can give you a great haircut. If you would like to request a particular stylist, be sure to say that when you arrive at the salon and finish your check-in. Note that requesting a stylist may increase your estimated wait time.
If I checked in online, do I need to do anything when I arrive at the salon?
Once you arrive, check in at the receptionist desk to let the stylists know you're there. They will finish checking you in at that time.
Do Great Clips salons sell haircare products?
Yes, Great Clips offers three lines of its exclusively branded haircare and styling products for men, women, and kids, including Solutions by Great Clips®, Tea Tree Solutions by Great Clips®, and GRIT @ Great Clips™. Salons also carry many commercial brands, such as American Crew®, Paul Mitchell®, and Sexy Hair®.
How much does a haircut cost at Great Clips?
Our salons are independently owned and the local salon owner determines prices. More information on pricing can be found on the specific salon’s services webpage. You can also call the salon or walk in anytime.
Does Great Clips color hair?
Great Clips salons do not provide hair coloring services.
Does Great Clips offer perms?
Yes, but not in every salon. If you’re interested in getting a perm, call your specific salon to find out if they offer perms.
Can I make an appointment?
Great Clips is a walk-in haircare salon, so you don’t schedule an appointment in advance. You can simply walk in! Online Check-In can save you time by adding your name to the list before heading to the salon.
Where can I learn about working at a Great Clips salon?
Visit our Careers site at jobs.greatclips.com to find out what’s GREAT about working at Great Clips salons, join our Talent Community, and explore salon jobs. You can also contact a salon directly by phone or in-person.
Does Great Clips offer specialty haircuts?
Yes! Great Clips stylists are trained to create a variety of haircuts, including fades, tapers, and other specialty styles. Whether you're looking for a high fade, low taper, or a classic crew cut, our stylists can tailor your cut to match your preference. Just let your stylist know the look you’re going for, and they’ll take care of the rest!
Are Great Clips salons open on holidays?
Great Clips salons are closed Thanksgiving Day and Christmas Day in US and Canada. Operating hours for other holidays vary by location. We recommend checking with your local Great Clips salon to confirm their hours before your visit.
What services does Great Clips at 2420 Willow Street Pike in Lancaster offer?
Great Clips offers haircuts for men, women, and kids, beard trims, bang trims, shampooing, and styling services. Some locations also offer perms.
Do I need an appointment to get a haircut at Great Clips?
No appointment is necessary; Great Clips is a walk-in salon. You can also use Online Check-In to save your spot on the waitlist.
What are the regular business hours for Great Clips at this location?
The salon is open Monday to Friday from 9:00 AM to 7:00 PM, Saturdays from 8:30 AM to 5:30 PM, and Sundays from 9:00 AM to 4:30 PM.
How does Online Check-In work at Great Clips?
Online Check-In lets you add yourself to the waitlist before arriving, view estimated wait times, and receive ReadyNext text alerts when your wait is about 15 minutes.
Can I book a specific stylist using Online Check-In?
No, requesting a specific stylist is not available via Online Check-In, but you can request them in person when you check in at the salon. Clip Notes ensures consistent haircuts by any stylist.
Does Great Clips sell haircare products?
Yes, Great Clips offers exclusive product lines like Solutions by Great Clips®, Tea Tree Solutions®, and GRIT @ Great Clips™, as well as popular commercial brands like American Crew®, Paul Mitchell®, and Sexy Hair®.
Are there any nearby places where I can grab a coffee before or after my haircut?
Yes, Starbucks is located nearby for coffee and snacks, making it convenient to relax before or after your visit to Great Clips.
What other beauty services are available near Great Clips?
A2Z Nails, a nail salon offering waxing and hair removal services, and CVS Beauty, which offers beauty and spa products, are close by for additional beauty needs.
Are there dining options near Great Clips for a meal or quick bite?
Yes, nearby restaurants include Domino's Pizza, Frisco's Chicken (Peruvian cuisine), Mick's All American Pub, Cafe 24 Hundred, and House of Pizza for a variety of dining choices after your haircut.
What accommodations are near Great Clips if I'm visiting from out of town?
Several hotels are nearby, such as Willow Valley Family Vacation Resort And Conference Center, Willow Valley Resort, DoubleTree Resort Lancaster, Hilton, and Palm Court @ Willow Valley.