SEPHORA

Reviews

• AA

  Ayah Abouamira

  Mar 22, 2026
  1.0
  I am beyond disgusted by what I witnessed at this Sephora today. I don’t usually write reviews but I’m truly repulsed by the staff that I am going to say something. Two sisters were shopping when a pair of teenage girls began following them around and harassing them. When the younger sister finally asked to be left alone, the situation escalated immediately. The teenagers started screaming, cursing at her, getting in her face, and repeatedly calling her ugly. Then it turned physical. They began hitting her, slapping her, pulling her hair, and throwing products from the shelves at her. This was not a minor altercation. It was a full on ASSAULT in the middle of the store. What is just as disturbing, if not worse, was the complete and total failure of the staff to act. Not a single employee stepped in. No one attempted to de-escalate the situation. No one called security. Instead, people stood around watching, some laughing, some even recording it on their phones like it was entertainment. This young woman was left crying, shaken, and humiliated while her attackers simply ran off without consequence. We are already living in a world that can feel cold and cruel, and what I witnessed here is exactly the kind of behavior that makes it hard to have hope in humanity. That a store would allow this to happen without any intervention is beyond unacceptable. Customers should feel safe, and today that was clearly not a priority. Her attackers were not even shopping in Sephora, they followed the sisters there to harass them. Additionally, these were not grown men fighting. The teenage girls were not taller than 5’0”. Someone could have easily stepped in to stop it. But instead Sephora employees did NOTHING to protect the customer, who looked no older than 18-19 years old. The lack of basic human decency and responsibility shown here is appalling. Shame on every person who works at this store. DO BETTER.
• NE

  Nisrine Chams Eddine

  Mar 21, 2026
  1.0
  Terrible
• TJ

  Tee jones

  Mar 20, 2026
  5.0
  Staff was very helpful and friendly
• IB

  ilham bousral

  Feb 12, 2026
  1.0
  I went to Sephora today to buy a perfume, but unfortunately, I couldn’t find anyone to help me get what I wanted. When I asked a man for assistance, he told me to go to the register. After waiting in line, it was very crowded. When I finally got to the register, the cashier told me to go back to the perfume section and that someone there would help me. I went back, and the girl who was responsible for the perfume section told me to wait because she was finishing with another customer. After a long wait, when she finally came, none of the three perfume options I picked were in stock, and she, as the person responsible for the perfume section, was extremely rude and very disrespectful. I’m really disappointed by the service I received.
• RS

  raegan spina

  Jan 7, 2026
  3.0
  everyone is super helpful here except MJ. rudest employee i’ve met in a very long time. tried to tell me my return couldn’t be completed because it was from “2 months ago” when the receipt literally showed it was 2 weeks ago. i also explained to her im hearing impaired so it’s hard to hear when she’s facing down because i also read lips to help and she said “well im not gonna yell at you” so it made my trip so much harder. i’m sorry your having a bad day but don’t take it out on me