SEPHORA

Reviews

• JV

  Jenae Violet

  6 days ago
  5.0
  I came in frustrated because I’m trying out new makeup and couldn’t find anything I liked… Valeria was so sweet & helpful! She showed me how to apply my new products and overall made my night! Best experience I’ve had at sephora in a very long time :)
• MH

  Michelle H

  Jan 31, 2026
  1.0
  Sephora's return policy has never been good. But what I experienced today is actually ILLEGAL! I made an online order and picked it up at Exton store. The total was $137.70. all three items were returned at the same store within 30 days but I was not made whole. They could see how much I paid which included $10.20 tax, but only gave me $7 back in tax. The only difference was in tax. Who doesn't return the FULL amount of tax paid??? They refused to. I spoke with the manager and they did nothing. So WRONG! Will purchase from ULTA going forward. They don't do stuff like this. I suspect a lot of people have been shortchanged the tax paid by Sephora. It may not have been a lot of money but it is not theirs to keep. This may merit a class action lawsuit. If you are a lawyer and are looking for a class action lawsuit to file...this may be one to consider.
• LA

  love annalise

  Jan 5, 2026
  1.0
  I went in for an online pickup in December, and the customer service was disappointing. After being told to wait in the online pickup area for assistance, I watched multiple customers who arrived after me get greeted and helped immediately, it wasn’t that busy either. They made me stand and wait while they assisted others. It wasn’t until I became visibly irritated—after seeing everyone else get serviced while some employees just stood around—that I decided to approach someone. Right as I did, someone finally asked if I needed help. It is well-known that Sephora treats Black customers differently, so I’m not entirely surprised. The only positive thing I can say is at least I didn’t wait 30 minutes but I truly do believe they would had forgotten about me and never helped me if I never took the initiative.
• MF

  Mari Franko

  Jan 2, 2026
  5.0
  I had a great experience shopping for perfume here. Cam helped me narrow down what types of scents I like and I was able to pick out something I loved. Everyone else was also super nice and helpful! Great location.
• LG

  Lauren G

  Dec 28, 2025
  5.0
  I hope management sees this. Want to give a shout out to Arianna who is always super sweet, helpful, patient, etc. She truly knows the ins and outs/policies/products/all the things! I’ve been a long time shopper of Sephora and while I don’t agree at all with the 30 day return policy, associates like Arianna make coming to your location a very pleasant experience. Please make sure she gets acknowledged for being a super associate!

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