Business Details
About
Hair SalonBeauty SalonGreat Clips
Great Clips in Downingtown, PA provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers at Great Clips 150 E Pennsylvania Ave offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. We’re open evenings and weekends to fit your schedule, and no appointment is needed—walk in anytime or use Online Check-In to save your spot on the waitlist.
With our Clip Notes, we save your haircut details to ensure a consistent and personalized haircut experience, every time, at every Great Clips salon. Whether you're visiting for a quick trim or a fresh new look, we’re here to make your day great. Stop by and experience friendly service right here in Downingtown, PA!
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.9
250 reviews
5 stars
136
4 stars
47
3 stars
16
2 stars
12
1 star
39
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with haircut quality are inconsistent, with some praising specific stylists while others report poor cuts and unprofessional behavior.
Staff Professionalism
Feedback indicates a mix of friendly and rude interactions, with some stylists receiving high praise while others are criticized for their attitude and handling of clients.
Convenience
Many customers appreciate the online check-in system and the efficiency of service, noting reduced wait times and quick haircuts.
Customer Experience
Several reviews highlight positive experiences with specific stylists, while others express disappointment with the overall service and management response to complaints.
- KHKyle HanlanDec 21, 20251.0I had a very disappointing experience at this Great Clips location in Downingtown, PA. I was straightforward and clear about what I wanted: a very short cut — a #0.000 (or shorter) on the sides with a fade up to finger length on top. This is not an unusual men’s haircut, and I communicated it calmly and clearly. Instead of simply saying they couldn’t accommodate the request, I was told that my haircut was “too much of a problem” for the stylists there and that I should find another salon. What made the situation worse was that I was then asked to stand in the middle of the salon while the stylist loudly called out to the entire room, asking if anyone was willing to “deal with” a short haircut. The interaction was unprofessional, embarrassing, and unnecessary. If a salon isn’t comfortable or capable of doing certain cuts, that’s fine — but it should be handled privately and respectfully. Unfortunately, that was not my experience here.
- WBWanyi BaeNov 20, 20251.0They don't have haircut skills at all! I've never received this level of service quality! You can say this is Great Clips! But I am using other locations of Great Clips, and they are better!
- MMMark MANov 20, 20251.0Here’s what you get for a $21 haircut and a $5 tip. The stylist never showed me the back with a mirror and I’m pretty sure why. The neck line can’t really get more crooked and disjointed. Also probably an inch higher than any standard haircut. Contacted the Corporate customer service team and they were very responsive saying that the Downingtown Franchisee / Owner would contact me timely. Never happened. So, bye forever, great clips. I’ll never step foot in any location again.
- HCHarley girl07 ColemanNov 7, 20251.0Just got my hair cut. mentioned my hair was heavy on top and around my face. Showed a photo of a shaggy pixie style. Got none of what I showed. Left with full head if 1 inch layers. I won't need a cut for 8 to 12 months. I need to know how to request the stylist of my choice. Thankfully it's hat season.
- AWAnna WhiteAug 23, 20255.0Last night I took my son here to get a haircut. I want to thank the man who cut my son’s hair. Im sorry I can’t remember your name and I can’t find my receipt. You don’t know how much your kindness meant to us. Thank you for taking on something difficult, and for being kind. You gave me my son back and brought me some peace. Thank you. You made a difference
Frequently Asked Questions About Great Clips
What haircare services does Great Clips provide?
Mens, womens, kids and senior haircuts as well as bang, neck and beard trims. Other haircare services include shampoo, blow dry, or hair styling such as an updo. Select salons offer perm services.
What is Online Check-In?
Save time with Online Check-in! See estimated wait times for salons near you and add yourself to the wait list. Once you check in, you can also sign up for ReadyNext text alerts to receive a text message when your wait time reaches 15 minutes.
What can I do with the Great Clips app?
With the Great Clips app, you can save time with Online Check-in, create an account, set favorite salons to see wait times faster, and receive personalized offers, product promotions, and haircare tips right to your notification inbox.
How does Online Check-In save me time?
Online Check-In saves you time when you add yourself to the waitlist, see your estimated wait time, and sign up for ReadyNext texts to receive a text message when your wait time reaches 15 minutes. This lets you spend less time waiting in a salon.
When is Online Check-In available?
Online Check-In becomes available five minutes after the salon opens. We accept Online Check-Ins up to the point where the estimated wait time is as long as the salon will remain open, or 30 minutes before closing time at the latest.
Can I use Online Check-In for all types of services?
Online Check-In can be used for all services except perms and formal updos. Please note that not all salons offer perms. Most salons require an appointment for these services, so please call your local Great Clips salon to inquire.
Can I request a stylist using Online Check-In?
No. For the stylist’s safety, we do not publish their schedules or allow customers to request them using Online Check-In. Great Clips salons use Clip Notes®, which keeps track of any previous haircut you received at a Great Clips salon, so any stylist can give you a great haircut. If you would like to request a particular stylist, be sure to say that when you arrive at the salon and finish your check-in. Note that requesting a stylist may increase your estimated wait time.
If I checked in online, do I need to do anything when I arrive at the salon?
Once you arrive, check in at the receptionist desk to let the stylists know you're there. They will finish checking you in at that time.
Do Great Clips salons sell haircare products?
Yes, Great Clips offers three lines of its exclusively branded haircare and styling products for men, women, and kids, including Solutions by Great Clips®, Tea Tree Solutions by Great Clips®, and GRIT @ Great Clips™. Salons also carry many commercial brands, such as American Crew®, Paul Mitchell®, and Sexy Hair®.
How much does a haircut cost at Great Clips?
Our salons are independently owned and the local salon owner determines prices. More information on pricing can be found on the specific salon’s services webpage. You can also call the salon or walk in anytime.
Does Great Clips color hair?
Great Clips salons do not provide hair coloring services.
Does Great Clips offer perms?
Yes, but not in every salon. If you’re interested in getting a perm, call your specific salon to find out if they offer perms.
Can I make an appointment?
Great Clips is a walk-in haircare salon, so you don’t schedule an appointment in advance. You can simply walk in! Online Check-In can save you time by adding your name to the list before heading to the salon.
Where can I learn about working at a Great Clips salon?
Visit our Careers site at jobs.greatclips.com to find out what’s GREAT about working at Great Clips salons, join our Talent Community, and explore salon jobs. You can also contact a salon directly by phone or in-person.
Where do I find a salon’s location and hours?
Use the salon locator on greatclips.com. Enter your city, state, or postal code to find information on Great Clips salons near you.
How can I get coupons?
The cost of a haircut at Great Clips is a great value at the regular price. However, we do offer discounts from time to time. These discounts may take place at various times for the salons in your area due to them being independently-owned.
When should I arrive at the salon?
After checking-in, you’ll see your Estimated Wait Time. You can sign up for ReadyNext texts to receive a text when your wait reaches 15 minutes, letting you know it’s time to head to the salon. Once you arrive, check in at the receptionist desk.
Does Great Clips offer specialty haircuts?
Yes! Great Clips stylists are trained to create a variety of haircuts, including fades, tapers, and other specialty styles. Whether you're looking for a high fade, low taper, or a classic crew cut, our stylists can tailor your cut to match your preference. Just let your stylist know the look you’re going for, and they’ll take care of the rest!
Are Great Clips salons open on holidays?
Great Clips salons are closed Thanksgiving Day and Christmas Day in US and Canada. Operating hours for other holidays vary by location. We recommend checking with your local Great Clips salon to confirm their hours before your visit.
What types of haircuts and services does Great Clips Mill Town Square offer?
Great Clips offers affordable haircuts for men, women, and kids, including beard trims, bang trims, shampooing, and specialty cuts like fades and tapers. Some salons also offer perms and styling services like blow dries and updos.
Do I need to make an appointment before visiting Great Clips in Downingtown?
No appointment is necessary. Great Clips operates on a walk-in basis, but you can use Online Check-In to save your spot and reduce wait time.
How does the Online Check-In feature work at Great Clips?
Online Check-In allows you to join the waitlist remotely, see estimated wait times, and receive ReadyNext text alerts when your wait time is about 15 minutes, helping you spend less time waiting at the salon.
What payment options are accepted at Great Clips Mill Town Square?
Great Clips accepts major credit cards including Mastercard and Visa. Debit card payments are also accepted.
Are Great Clips salons open on weekends and evenings?
Yes, the Downingtown location is open evenings until 8 PM on weekdays, 9 AM to 6 PM on Saturdays, and 10 AM to 5 PM on Sundays.
Is Great Clips accessible for individuals with disabilities?
Yes, the salon has a wheelchair-accessible entrance to accommodate customers with disabilities.
Can I request a specific stylist when checking in online?
Requests for specific stylists are not available through Online Check-In for safety reasons. However, you may request a stylist in person when you arrive, though it might increase your wait time.
What nearby places can I visit before or after my haircut at Great Clips Mill Town Square?
Nearby you can visit Mill Town Square shopping center for shopping or dining, Kimberly Whole Foods for organic groceries, or Green Street Grill for a meal or cafe experience.
How can nearby places like AFC Urgent Care or Brandywine Valley Endoscopy Center be useful to Great Clips customers?
Customers visiting Great Clips can find emergency medical services nearby like AFC Urgent Care and Brandywine Valley Endoscopy Center, providing convenient access to healthcare if needed during their visit.
Are there educational or fitness centers close to Great Clips Mill Town Square?
Yes, nearby educational centers include Kumon and Code Ninjas for math, reading, and computer coaching. Planet Fitness gyms are also close by for fitness and recreation.