Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.
Details
DeliveryAvailable
Requires appointmentNot available
DebitAvailable
Mobile paymentsAvailable
Cash onlyNot available
Accepts checksNot available
Wheelchair accessible entranceAvailable
Location
Certified by Lush Cosmetics Washington Square • Feb 22, 2026
Certified by Lush Cosmetics Washington Square • Feb 22, 2026
Reviews
4.7
450 reviews
5 stars
368
4 stars
51
3 stars
8
2 stars
9
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, helpful, and knowledgeable, with many customers highlighting individual employees for their exceptional service.
Product Knowledge
Employees demonstrate a strong understanding of the products, providing tailored recommendations and samples to meet customer needs.
Store Environment
While many customers enjoy the vibrant and engaging atmosphere, some find the strong scents overwhelming, leading to discomfort.
Mixed Experiences
While most reviews are positive, there are a few mentions of intrusive customer service and negative interactions that detracted from the shopping experience.
JP
James Pirsch
4 days ago
1.0
Love the product which honestly saved this experience. Walked in with my daughter and on every other occasion, we got a greeting, help with finding products and explanations of products and yet this time the 2 associates couldn't help themselves to ignore everyone in the store. Even as we walked up, they sat there on their phones until we got to the register. This is sad as I really like Lush and how helpful the staff have been. Maybe they need a refresher on what even basic customer service is and should be. 2.23.26
CB
Cameron Bean
Feb 15, 2026
5.0
The grass does smell like grass
TT
Tauna
Jan 21, 2026
5.0
Isaac! He's a super star! I came in a couple of times during the holidays to pick up gifts for a couple of BFF's and for myself. Well, where to begin.....
Isaac kind of took me under his wing and first of all educated me about a face cream I've been using for years, Gorgeous. I told him that my most recent purchase of it didn't smell or feel the same. He told me there's an OG Gorgeous and that's what I'd been used to buying. The smell and feel is completely different from the new recipe. He told me I could swap it out so I did that today. He also introduced me to karma kream and that's something I cannot live without now it's so yummy!
I want to express my sincere appreciation for Isaac's help and assistance. Lush is so lucky to have him on their staff. He's a really good salesperson too but not in a pushy way.
I can't say enough good things about him.
Thank you Isaac I hope to see you again soon when I'm at your store!
KR
Kelly Raymond
Jan 17, 2026
5.0
Denise at Washington Square was very knowledgeable and so sweet! I cannot wait to try my new mascara! Thank you for being so kind.
NN
Nghi Nguyen
Dec 26, 2025
1.0
smells horrid in this store and their products gave me a horrible rash... I feel bad for the employees working here because you'd probably get brain damage from the scents here
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Certified February 22, 2026Yext Knowledge Graph
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