SEPHORA at Kohl's

Reviews

• EF

  Edwin Flores

  Oct 27, 2025
  1.0
  I am a brown Hispanic person and I got racially profiled this afternoon by an employee. I came into the store to buy a cologne to use this weekend for an event. But once I stepped into the section the employee started following me around. And once I picked up a cologne to test smell she came in rushing asking me what I was doing. I responded with “ I wanted to test smell a ysl cologne to buy” then responded with “ oh ysl is good “ she instantly left but kept a short distance. I felt uncomfortable and decided to leave the store. Not planning on coming back or ever do business with this location again.
• AM

  Abby Mayers

  Jun 30, 2025
  1.0
  I had a frustrating experience at Sephora. I was told to come back on Monday because that’s the only day they honor any sort of military discount, only to find it wasn’t honored when i returned. It’s disappointing when customer service isn’t helpful, especially when it comes to something as important as supporting military personnel. Judy the manager and her associate were unhelpful and quite honestly might need more training when it comes to emotional intelligence. They were un apologetic and rude. Sometimes it’s about the principal. I get mistakes happen but own up to it. She asked me to describe the young women working that day and said she would coach her. That’s it. I definitely won’t be back.
• JT

  Jessi Thompson

  May 27, 2025
  5.0
  Special thanks to employee Zahra who helped me today. Zahra was positive and helpful, patient and knowledgeable while I was looking for a specific shade of product. I was totally out of my depth, and she stuck with me giving recommendations while I tried many different products and shades. I never felt rushed or pressured to make a purchase. I have left many similar stores empty handed, but with her awesome help, I found what I was looking for. She made my day — give her a raise!! Thank you, Zahra!
• SL

  Salma Leiny

  May 2, 2024
  1.0
  I shop here alot but today I met the rudest representative.
• SS

  Sayge Sandvig

  Dec 23, 2023
  1.0
  My friend and I went shopping here we were looking and trying to smell what we thought was a tester for the Brazilian perfume, the product already had been opened before we smelt the perfume. A lady with long brown hair at the register came and started getting upset in-front of the long line of customers telling us we ruined the product by opening it when we had just picked it up and it was already that way, we didn’t see very many testers and a lot of the products looked like that. It was very out of line and both my friend and I were very distraught and offended so we just left. Very sad she couldn’t take the extra step to ask instead of assume. Probably gonna stick to Ulta from now on due to the way it seems this business runs on embarrassing the costumers.

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