SEPHORA

Reviews

• RL

  Rachel L

  Dec 28, 2025
  5.0
  Shoutout to Jonathan at Sephora! He was super helpful and knowledgeable, taking the time to find the perfect shades for me. He recommended Huda Beauty products that really suited my skin tone and he made the whole experience fun and easy. Highly recommend him if you’re looking for personalized advice!
• FS

  Farah Sahyouni

  Dec 27, 2025
  5.0
  Savannah did my makeup for my wedding and I was VERY happy with the outcome. It was very close to what I showed her in my inspo photos but also adapted to my face, features and tones. The look stayed fresh looking all night and didn't look cakes on. The contouring was subtle and natural but enhanced my features. Very happy with the outcome.
• MD

  Maria Diaz

  Dec 13, 2025
  1.0
  very disappointed. My mother was out shopping and got accused of stealing an eyeliner that she put back. The workers claimed that the security guard seen her put the product in her jacket which wasn’t the case. Very disappointed with the accusation that was made against my mother. ( Security was also 100% certain that my mom stole it, as they “seen her put it inside her jacket”)
• JP

  Juliana Pires

  Dec 9, 2025
  5.0
  Sunny is very helpful & knowledgeable ! I visited the store & she was a sweetheart as soon as i walked in. Answered every question i had , gave me different opinions & options that best suited me. Best experience with her.
• PA

  Pria Ali

  Dec 7, 2025
  1.0
  DEEPLY UPSETTING experience at the dufferin mall Sephora. What should have been a simple visit to exchange and colour match a few concealers turned into the worst customer service encounter I have ever had, marked by hostility, rudeness, and treatment that felt discriminatory. After placing an online order, I visited the dufferin store location to get colour matched by an associate, who was professional and helpful. The cashier who processed my returns and exchanges was also coureous but seemed a bit confused in how to do exchanges so he asked his colleague for help which is fine. Once I received my receipt, I stepped aside to review it because the 20% discount made the pricing and refund details confusing. A short moment later, an employee named Amanda (Caucasian, brown reddish hair, large round eyes) approached me. I explained that I simply needed clarification on the refund amount since the receipt was hard to understand. Her response was immediately hostile, rude, and dismissive. She raised her voice, rolled her eyes and told me, “well read the receipt. Everything is on the receipt. You’ve been in the store over an hour. Just read the receipt.” I was shocked by her tone and caught off guard..explained that I was confused in reading the receipt since there was the regular price, discounted price and hard to understand and would appreciate help — especially since she approached me offering assistance. Instead of helping, Amanda the Sephora employee escalated her behaviour. She became increasingly aggressive, raised her voice again, rolled her eyes, and was openly disrespectful. When I requested to speak to a manager to Amanda and mentioned to her I didn’t appreciate the way she spoke to me and there was no reason for her to be so rude. Amanda then said “right now this is all you get, is me. It’s upto you take it or leave it“. and refused to answer when asked directly if she was the manager. She continued making loud comments about how long I had been in the store, drawing attention from other customers and even security. At one point, she falsely accused me of “harassing her employees,” which was completely untrue and deeply distressing. Her conduct felt targeted, hostile, and discriminatory, especially considering that every other employee I interacted with was polite, respectful, and professional. I felt extremely uncomfortable so I was walking out and mentioned to Amanda there was no reason for her to be so rude since all I was was for clarification. She then said “I have nothing else to say to you, you can go now have a good day.” I felt so humiliated and in shock. As I was walking out of the store I also heard Amanda (the employee) speaking about me to her colleagues, again commenting on how I’ve been in the store for over an hour, adding to my discomfort and embarrassment. I then turned around and mentioned there is no policy in how long I can be inside the store. I wasn’t causing any problems to the store or any employees. I simply just wanted to figure out my concealer shade, do an exchange and go home. She gave me a smirk and rolled her eyes, was very disrespectfully said “you can go now, good bye” I spend a few thousands of dollars a year at Sephora, and for sephora employee to treat their customers in such a disrespectful manner is unacceptable. This incident left me shaken, humiliated, and extremely disappointed. I expect far better from Sephora, and I hope this complaint is taken seriously. No customer should ever be treated with such disrespect, hostility, or dismissiveness — especially when simply seeking clarification on a receipt.

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