Lush Cosmetics Queen Street West

4.7
552 reviews
Lush Cosmetics North America respectfully recognizes our business operates on Indigenous territory across Turtle Island. We are grateful to the Mississaugas of the Credit First Nation, Attawandaron (Netural), Anishinaabe, Haudenosaunee as stewards and caretakers of the land we are on today.
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Business Details

312 Queen St W, Toronto, ON
M5V 2A2, Canada
(416) 599-5874
https://www.lush.ca
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About

Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply Store
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Lush respectfully recognizes our business operates on Indigenous territory across Turtle Island. We are grateful to the Mississaugas of the Credit First Nation, Attawandaron (Netural), Anishinaabe, Haudenosaunee, as stewards and caretakers of the land we are on today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lush Cosmetics Queen Street West
312 Queen St W, Toronto, ON
M5V 2A2, Canada

Hours

Reviews

4.7
552 reviews
5 stars
432
4 stars
81
3 stars
19
2 stars
9
1 star
11

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, knowledgeable, and helpful, creating a welcoming shopping experience.

Product Quality

Many reviews highlighted the natural and high-quality products, with particular mention of the bath bombs and body scrubs.

Store Atmosphere

The store was frequently described as clean and inviting, contributing to a positive shopping experience.

Employee Recognition

Several customers specifically named employees who provided exceptional service, suggesting a strong team culture and individual dedication.

Sales Approach

While most feedback was positive, some customers felt that staff could be overly attentive or pushy, impacting their shopping experience.
  • AM
    Anjelica Martinez
    6 days ago
    5.0
    I wish I got the names of the girls working yesterday (Monday, November 17) because they were so amazing. They gave me the best shopping experience I’ve had in a long time, just so helpful, knowledgeable and genuine. Thank you to those girls for making my day :) Will definitely be returning.
  • AA
    Alybrie
    Nov 7, 2025
    5.0
    Staff were super friendly and very helpful. They helped me find exactly what I needed, a product I immediately fell in love with
  • MH
    Michael Hasty
    Nov 5, 2025
    5.0
    I had never heard about Lush before today. I just happened to be out for a walk and came across the store literally while thinking of Christmas presents for my mother and sisters. Inside I was greeted by Bri and Rhea. They were both so kind, and incredibly knowledgeable about every single product, and really made it easy for me to make decisions that were tailored to all three of my family members. Everything they make here is natural, and smells wonderful. No artificial preservatives or overpowering scents. Just nice and subtle and clean. I know for a fact my mom and sisters will love their presents. Thank you Bri and Rhea for all of your help!(I hope I spelled your names right 🙌).
  • PA
    Paige Alexis
    Nov 4, 2025
    5.0
    My friend and I came in today and a girl working named Zoe started talking with us while we were looking around. she was super funny and kind, we kept chatting and laughing and I told her I really loved the sea salt body scrub and she recommended a different kind of scrub as well and gave both my friend and I a free sample to try at home. she made us both feel so comfortable and interested in the products without nagging us like most sales associates do. She deserves a promotion!
  • JS
    Jasminder Sekhon
    Oct 28, 2025
    5.0
    Love the customer service and ethics of Lush! Environmentally friendly, pays their staff a fair wage, stands up for Human Rights- how all organizations should run!
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Frequently Asked Questions About Lush Cosmetics Queen Street West

What types of products does Lush Cosmetics Queen Street West offer?

Lush offers fresh, handmade, cruelty-free, and vegetarian products including bath bombs, bubble bars, hair treatments, face masks, shower gels, body scrubs, and more.

What are the store hours for Lush Cosmetics Queen Street West?

The store is open Monday to Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 7:00 PM.