L'Occitane en Provence

Reviews

• JS

  Joseph Sauro

  Feb 8, 2026
  5.0
  We are walking around the mall and we saw this store that looks very nice. Their products smells vey good and has a nice quality. My wife bought a handcream and a perfume. Arash is the one who assisted us he is very nice and has such a pleasant attitude. We really recommend this store for everyone to try their products. We really coming back for sure.
• LB

  Linh Bui

  Jan 16, 2026
  1.0
  Save your time and never come to this store.
• KP

  Ki-Ki Petite

  Jan 10, 2026
  1.0
  If you want a lesson in how to BE RACIST & RUDE! Come to this store . Just buy the Occitane products at Sephora!! I Love Occitane products but the sales associates at this Yorkdale location are CLASSIST , RACIST and RUDE. This is my third time purchasing something from this store and if it weren’t for the great products I’d NEVER RETURN. EVERY Single FEMALE sales associate here is RUDE and assumes that if you aren’t white you should be followed around the store and borderline harassed. The store isn’t even that large and you cannot move two feet and try to experience the PRICEY products before you buy them . I make it a point always buy my expensive items when I look plain & bit frumpy because I want to see which sales associate is going to treat me poorly based on my looks . The female staff here are the PERFECT sample of individuals to judge customers based on looks . Almost no other store in this mall does that anymore. Today at 1:35pm I went into the store knowing what I wanted and the minute I stepped in, I was being followed like a HAWK. I washed my hands, tried on the product I wanted just to double check and took it to the cashier. Who was an Asian young woman, she acted like she couldn’t get me out of the store fast enough. To the point where she almost didn’t ask me if I had an account with them. Until I said something. The staff in this store should be ashamed of themselves! It’s 2026, people don’t have to look like A celebrity to be able to afford your products!
• MB

  Maryam B

  Dec 30, 2025
  1.0
  Came in here yesterday. And the Asian lady by far has the worst attitude I’ve ever seen, from someone who works in cooperate - this shocking to see this kind of service at Yorkdale mall. The brand is good, but people like this end up tarnishing the brands name.
• TC

  Theo Chuang

  Dec 29, 2025
  1.0
  asian looking lady at the counter has horrible customer service and sighing for no reason