SEPHORA

Reviews

• SN

  stacey newell

  1 day ago
  3.0
  I debated whether to write this, but ultimately felt it was important to share. My recent visit included both a moment that felt unnecessarily judgmental and one that reminded me how impactful genuine professionalism can be. I had a fairly large order that I already felt awful about returning, but trying to get myself out of this dark hole this past year I really didn't feel like going shopping anywhere and talking with people. I talked with online customer service and my chat GPT if it was okay if I returned the amount that I was. I was insured it was not an issue at all. Sephora has a very welcoming policy of returning, and yes it is hit or miss and unfortunately a lot of products didn't work for me, however when a customer finds something that they love it balances itself out. There is loss and shrinkage in every business. Maybe when you’ve lived a little longer—and survived experiences that genuinely rewire your nervous system—you learn to lead with kindness instead of commentary. There’s a reason I don’t go out much. I’ve spent the better part of a year healing from trauma, and my body paid the price for that healing. Today, the supervisor's behavior made me feel small and judged, and that matters—intended or not whether it was what I was wearing or just the return I think both I could feel her energy and it was really negative and pretentious. Not leading a great example for the girls around her to comment out loud and act like that. I'm pretty sure the first review I just read about the two girls had the experience with Tawnee, That rings a bell I didn't have my glasses on but I was trying to look at her name tag. She doesn't know who I am , my history, my losses, or my circumstances. So when she stood two feet away, looked at my returns, and reacted out loud as if I wasn’t standing there, understand this: I heard you. I respect work. I respect effort. Having a job matters, no matter what that job is, and I don’t look down on people for where they are in their life. I’ve managed teams and spent over 30 years in customer service, and one thing you learn quickly is this: professionalism doesn’t end when you think the customer can’t hear you. You smile, you do your job, and if you need to talk about a situation, you do it privately—after the customer has left and there’s no audience. Especially in an environment like Sephora, with open counters and displays everywhere, just because you can’t see someone doesn’t mean they can’t hear you. That’s a lesson I’ve taught many times, and it’s one worth remembering. I do want to acknowledge Grace. She was professional, calm, and genuinely kind—at such a young age, she already carries herself with business and social etiquette that many people never quite learn. She turned the interaction into a learning moment, handled it with grace (fittingly), and because of her, I left feeling bittersweet rather than upset. Her parents should be very proud—she’s a credit to your team. I’ll be following up with customer service regarding this experience. Policies evolve, training improves, and accountability shifts. Sometimes that means the person leading the conversation changes. Wisdom isn’t saying everything you think. It’s knowing when silence is the more intelligent choice. And finally… don’t tap your last year’s Prada nail polish on the counter at me. 💅
• JJ

  Julie

  Feb 16, 2026
  4.0
  Nice store and helpful employees, however most items I go in for are out of stock.
• GS

  Gurpreet Singh

  Feb 8, 2026
  5.0
  I had a great experience at the Sephora in New Sudbury Centre. The store is clean, well-organized, and has an excellent selection of perfumes, skincare, and makeup brands. The staff was friendly, knowledgeable, and took the time to help without being pushy. I especially liked how they explained product options and offered samples to try. Overall, it’s a pleasant shopping experience, and I’d definitely recommend this location to anyone looking for quality beauty products and good customer service.
• CD

  Catherine Drouin

  Feb 4, 2026
  1.0
  I am so sad... I have limitations which make me imobile and had just been bed ridden for nearly 6 weeks through the holidays and my birthday, making me so depressed I also couldn't even celebrate. Tonight, I mustered up the energy and the bravery to get out, into the car, drive to the mall, and walk through to Sephora to just simply grab some makeup I have none of, because I was surprised with a birthday celebration. I walked into Sephora and ran around the store aimlessly for 20 minutes until they closed on me without any help. I begged for help. I had them bring my account up 3 times to tell me what colour foundation I purchased last time. They were sold out. I kept trying to ask different staff around the stores which brand is good foundation, that I just needed another foundation of my colour, etc... I ended up in near tears by the end and finally had a Melissa tonight rush me to the cash advising me they were now closing. I expressed my frustration, my medical issues and mobility, that its my birthday, that I just need a foundation in my colour in literally ANY other brand at this point, and all she said to me was "sorry!" - same answer I got each time I asked for help. So I sit in tears now in the parking lot, unable to simply feel good about myself and try to raise my self-confidence a tad bit on my birthday. Needless to say- I am not celebrating my birthday, again now missing it for the 3nd time in 1 week, and hurt myself to get myself out to this store to be met with nothing, no help, no alternative, no answers, and ultimately have the store closed on me without any help of any sort again. I am so depressed already, I already watch the world live every day while I literally just cannot and it destroys my heart and soul more and more everyday. The worst days, though, are when I have zero help, feel completely alone, even when in a room filled with able people. That is what happened in this Sephora store tonight. Now, I am out gas money, a 2nd birthday celebration as I have such low self-esteem and confidence lately from my health limitations that I missed the 1st due to being in debilitating state, to noe the 2nd in a row due to this incredibly disappointing and very sad night at Sephora. I had walked in to Sephora with the first smile I have had on my face in months- and I left with my regular frown and tears. Thanks, Sephora. It would have taken all of 5 minutes to dorect me to any other foundation in my colour in the entire store. I will never, ever return, especially with the sheer amount of money I have spent at this store religiously over the years. Because the horrible feelings I now go home with, and the regression of depression from another birthday being ruined and leaving in tears and staff still not caring or even batting an eye, is not worth another literal mission for any disabled person to take on with the risk it carries in such an economy right now... whether the disability is visible or not to your staff, the entirety of what occurred tonight was wrong. Period. Everybody deserved equal HELP. Thanks for the irreversible loss. Never again.
• ST

  Shayla Twain

  Dec 18, 2025
  1.0
  A few months ago, I was shopping at this Sephora location with a friend while visiting my hometown. We were looking in the Dior section, where I tested a lilac lip gloss and then put it back while continuing to browse. I was still considering purchasing the product when an employee named Tawnee asked both of us to follow her. The employee questioned us about the lip gloss and asked if we had put it back or taken it, which we both denied. During this interaction, although we were together, the employee directed her focus toward me specifically, saying “no, you,” while looking at me instead of my friend. I’m Indigenous, and being singled out in this way felt extremely uncomfortable and concerning. I became anxious and offered to show my pockets and bag to clarify the situation before we left the store. While leaving, we spoke with another Sephora employee we recognized, who suggested we talk to the manager, which we did. I can’t speak to the intent behind the interaction, but based on how it was handled, the experience came across to me as profiling. Overall, it was a very upsetting experience.

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