SEPHORA

Reviews

• TL

  TJ Lowe

  5 days ago
  5.0
  Went here after a bad experience at Sephora Hamilton location. Service was night and day. Thank you Sephora Oakville for your excellent customer service.
• FK

  Fazal Khan

  Dec 20, 2025
  1.0
  staff are well-trained in customer avoidance. make sure to visit if you want to be ignored so perfectly you question your own existence. your visits will follow the same pattern: walk in, feel like an inconvenience, leave without buying anything, incredible consistency! for a company this big, you’d think “acknowledge customers” might be somewhere in the training manual—maybe right after “don’t act personally offended by someone entering the store.” truly impressive how efficiently this place turns potential sales into exit traffic.
• RK

  Rizwaan Khan

  Dec 18, 2025
  1.0
  terrible customer service. who hired these people
• SK

  Samara Kassam

  Dec 18, 2025
  1.0
  honestly the customer service at this store is appalling. every single time i go in, the staff do everything they can to avoid helping or even greeting. this is a recurring theme every time i visit and i always end up leaving without buying anything or even looking for what i needed because of the lack of service. the very first time i visited this store i was ignored to my face when trying to talk to the cashier and since then every visit has been terrible. it’s a shame really you’d think such a big company would train their staff better and hire friendlier people who don’t make you feel like an inconvenience for coming in to shop.
• KK

  Kanwal

  Nov 29, 2025
  5.0
  Irecently visited Sephora on Black Friday at Oakville Place Mall, and I had the pleasure of being assisted by Hora. Despite the busy crowd, she remained incredibly calm, friendly, and professional. Her warm behaviour instantly made us feel welcomed. She took her time to understand what we were looking for and guided us toward the best products with genuine care and great product knowledge. Hira’s dedication and patience truly stood out. Even on such a hectic day, she made sure we were comfortable and completely satisfied with our choices. It was my first time meeting her, and I was genuinely impressed by her hardworking and devoted nature. Because of her, our shopping experience was smooth, enjoyable, and stress-free. Thank you so much, Hira you are amazing at what you do. Stay blessed!

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