SEPHORA

Reviews

• AL

  Anita Lesan

  5 days ago
  1.0
  I had a very disappointing experience with Lexi at the Sephora Yorkdale on April 7th around 8 p.m. I came in to return a lightly used product and was assisted by a manager named Lexi. While I understand that not all returns can be accepted, the issue was not the decision, it was the way it was handled and the tone. Lexi’s tone was dismissive, condescending, and unnecessarily hostile throughout the interaction. When I politely asked if I could speak to someone else, she laughed and responded, “Oh honey, I’m the manager,” which felt belittling and unprofessional and a poor display of power play. At no point did I raise my voice or behave disrespectfully, yet I was treated in a way that left me feeling embarrassed and uncomfortable. I ultimately left the store in tears. What made the situation more concerning was witnessing similar behavior directed at another employee during my visit. Since sharing my experience ONLINE, I’ve also heard from others who have had comparable interactions. I believe customer service, especially from management should reflect professionalism and respect, regardless of the outcome of a request. I hope this location takes this feedback seriously and invests in better training and accountability moving forward.
• VH

  Vera Hart

  Apr 6, 2026
  5.0
  Ariana was soooo helpful and sweet and nice helping me pick the perfect shade and giving me time. So amazing I hope I get to see her whenever I come to the store !
• SS

  Sonia Sandhu

  Mar 29, 2026
  5.0
  Thank you Natasha for your kindness and amazing service!
• RO

  Renelle Owusu

  Mar 23, 2026
  5.0
  I visited the Sephora at Yorkdale earlier today and I honestly had such a great experience thanks to the team that helped me. Eva was the first person who assisted me, and she immediately set the tone for my visit. She has such a bubbly, welcoming personality that made it really easy to ask questions and feel comfortable. She introduced me to some YSL products that I wouldn’t have even looked at on my own, and the biggest thing was a YSL perfume she showed me that I genuinely cannot stop thinking about. I didn’t end up purchasing it, but I’m honestly considering going back just for that alone. I really appreciated that she took the time to show me things that actually suited me and gave helpful tips along the way. She also connected me with another team member when I needed more specific help, which I thought was really thoughtful. Tommy was the one she introduced me to, and his attention to detail really stood out. When it came to finding my shade, he took his time and paid close attention to my skin tone and undertones. He ended up recommending a foundation from the Sephora Collection in a shade I would have never picked for myself, and it turned out to be a perfect match. That alone made a huge difference for me. He also helped me with eyeliners and lip liners, and everything he suggested actually worked well together. I appreciated that he explained why certain things would work for me because it made me feel confident in what I was choosing. Linda helped me toward the end of my visit, and she really brought everything together. By that point I already had a few products in mind, but she helped me slow down and make sure everything made sense. She has a very calm and reassuring presence, which made the whole experience feel less overwhelming. She also helped me pick out a really lovely Fenty highlighter that I probably wouldn’t have chosen on my own, and it suited my skin tone so well. Her suggestions felt very intentional, and I never felt rushed or pressured. Overall, the teamwork between Eva, Tommy, and Linda really made my experience stand out. You can tell they genuinely care about helping customers and making sure you leave feeling confident in your choices. I left feeling excited about my makeup again and would definitely recommend this location based on my experience.
• IM

  IOANA MARE

  Mar 11, 2026
  5.0
  I visited the store looking for a foundation. I usually use Dior, but I wanted to try something different. I asked for help finding my perfect match, and Mariia assisted me. She was amazing, super friendly, very knowledgeable, and she recommended a product that I bought, and tried on as soon as I got home. I absolutely love it! Mariia's attitude was warm and genuine. She truly made the whole experience more enjoyable. Sephora is very lucky to have her, and I really hope her management recognizes what a gem she is!

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