SEPHORA

3.6
85 reviews

About

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Come in and share the beauty. At Sephora, you can enjoy a shopping experience where all are welcome and what makes you unique is celebrated. Check out fan-favorite brands like FENTY BEAUTY by Rihanna, Drunk Elephant, Tatcha, and affordable picks from Sephora Collection. Visit our website to learn more about what's happening at your Sephora, like exclusive product launches, brand events, and more. We can't wait to see you!

Details

  • DebitAvailable

Location

SEPHORA
17 KARL FRASER RD, NORTH YORK, ON
M3C 0E6, Canada

Hours

Reviews

3.6
85 reviews
5 stars
52
4 stars
3
3 stars
2
2 stars
2
1 star
26
  • FS
    Faiza Shamji
    5 days ago
    5.0
    Valentino at Sephora was amazing! I went in after choosing the wrong Patrick Ta blush, and Valentino immediately came to the rescue. He swatched a few shades on me and helped me find the perfect match for my complexion. He was completely non judgmental; even though I had just come off a night shift and definitely looked tired, and he made me feel comfortable the entire time. He was so willing to help and genuinely cared about making sure I left happy. Also, he has the most flawless complexion and is truly easy on the eyes! Thank you, Valentino, for your kindness and for making my day so much better.
  • AB
    Almira Azize Birkan
    Nov 11, 2025
    1.0
    Went into this Sephora today to get a concealer and figure out my shade and honestly this was one of the most unprofessional experiences I’ve ever had at a Sephora. At first one of the workers started helping me but as soon as I said I didn’t know my shade she told me to wait and then completely disappeared. I stood there waiting thinking she’d come back but she never did. When I looked around she was helping other customers like I didn’t even exist. When she finally noticed me still standing there she said she’d send someone else to help me. That took another 15–20 minutes which is ridiculous. Then the second girl came and while she helped me find my shade she completely ignored what I said. I told her I wanted one shade brighter for my under eyes but instead of listening she said “You don’t need to make your face look white or brighter just get shade 6” like she knew better than I did what I wanted. She said all that just because they didn’t have the lighter shade and wanted me to buy the normal shade so she could make a sale which was honestly embarrassing and unprofessional of her. When I asked about her skincare because her skin looked glowing, she started pretending she’d recommend her routine. She gave me two toners then kept adding more and more skincare products into my basket claiming she uses all of them herself. After we were done she even came back saying, “Oh, I use this too” and tried to make me grab that as well. It was all about pushing products, not actually helping. The worst part was how pushy she got. Even after I said I wanted to look around first she kept coming back MULTIPLE TIMES asking if I was ready to check out. When I said I was looking for a Huda Beauty eyeshadow and mentioned I’d rather get it from Huda’s website because of an upcoming sale she made a sad face and told me “No you should buy it from our store.” Like what?? That’s not how you treat customers that’s just being desperate for sales. She on top of that asked me if I wanted to buy any blushes out of nowhere?? She was really desperate to make sales. Both workers were unprofessional. The first one literally abandoned me mid help and the second one acted like a pushy salesperson instead of someone who actually cared about helping me. I went in excited to get my products but because of how they treated me I ended up not buying anything at all. I just told myself it’s better to use the skincare products I already have at home than give money to a store that treats customers like this. Left uncomfortable and honestly disappointed. When I shop at Sephora I expect respect patience and the FREEDOM to look around not to be pressured. I’ve never had an experience this bad at Sephora before. I don’t recommend this location to nobody!! They don’t care about helping customers they only care about making sales.
  • NS
    Nada Shepherd
    Nov 10, 2025
    5.0
    Live this location. The staff are warm and helpful and the selection is incredible. I had an issue that Kaitlyn patiently helped me through.
  • RE
    Ramzi Enzo
    Nov 10, 2025
    5.0
    I had a great experience at Sephora with products returned from the client service till the guy who worked there named Travis by the way . Thank you a lot
  • IF
    Izzey Felczak
    Nov 6, 2025
    5.0
    This is by far the best location I have been too. Fully stocked with product. Every sample. Friendly and helpful staff and not packed! Could you ask for anything better? This will be my go to location going forward + lulu is next door.

Frequently Asked Questions About SEPHORA

What are the regular store hours for Sephora in North York?

Sephora is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.

What are the pickup service options available at Sephora?

Sephora offers in-store pickup, curbside pickup, and same-day delivery for customer convenience.