SEPHORA

Reviews

• LH

  Lielle Haim

  Jan 26, 2026
  5.0
  Good happy about it
• NZ

  natasha zhernova

  Jan 23, 2026
  5.0
  Всем привет ☺️.Только что обменяла тушь на качественную! Сделала себе небольшой подарок на новый год. Тушь дорогая,для меня во всяком случае, блеск, карандаш. И никак не получалось подъехать и спросить почему за такие деньги старая ,сыпется,куски отпадают ,тушь.... Волновалась что не обменяют,хотя чек у меня был с собой. Это первый раз такое у меня в этом магазине. Огромная благодарность сотрудникам что обменяли товар на качественный.Хотя я брала тушь в упаковке картонной. Может кто то положил пробник....в коробку...а в карман новую тушь ...или бог знает. Но нало проверять на месте и осохоанчть чек и обязательно обменивать! Не боятся и не стеснятся!!!!!!! Всем удачи!!!!!!
• SG

  Swati Goyal

  Jan 11, 2026
  1.0
  I used to be a loyal Sephora customer. Not anymore, after they refused to outright exchange a damaged product. I had received a bottle of Huda Beauty Shimmer oil sometime back. And since I was using another shimmer at the time, I didn’t open this bottle to ensure it doesn’t expire. When I was ready to use it, I removed the tape from plastic box and took out my well preserved bottle. Sadly no oil came out because the pump was not functioning. I called Sephora close to me at 81 Gerry Fitzgerald Dr and they said if the bottle pump is not working, that’s not their problem. They asked me to call Huda Beauty. They said it passed their return policy timelines so nothing can be done. To make matters worse, turns out Huda beauty has no customer service phone. After exchanging multiple emails along with sharing this video and bottle bar code, Huda Beauty agreed it is their product but refused to help because I didn’t have a receipt. I told them it was a gift plus I didn’t want to return. I just wanted a bottle with a working pump so I could use the oil. They refused to do anything about it. Neither Sephora nor Huda Beauty bothered to do anything. These companies have policies that are neither client centric nor sell/make quality products. What a complete lack of understanding and nonchalant attitude!!! I was (am) very disappointed and frustrated. Big companies with big margins …but with small hearts and small minds.
• RS

  R S

  Dec 27, 2025
  1.0
  Staff at the cash need training ASAP - they are incompetent in processing purchases and returns. Everything was incorrectly done for me. Along with attitude and poor customer service.
• GG

  Gail

  Dec 20, 2025
  1.0
  This used to be a great place to shop, but now they have a skinny south Asian "security guard" working in there who watches you from the minute you walk through the door, and follows you around as though you stole something, the most uncomfortable and unsettling feeling when you're trying to shop, perhaps he was told to follow certain people of color who are only trying to buy products, I won't be going back to this location until this guy is gone, I'd rather go to Yorkdale mall where your treated like human being, a customer and not like a shoplifter! Shame on you!

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