SEPHORA

Reviews

• RC

  R Cr

  Feb 17, 2026
  1.0
  I went to return an unopened blush ( birthday gift) that was 6 days outside of return window due to a medical emergency with proof. The manager Helda was rude and refused to assist, no exceptions. She said to call customer service and they will email A return label. I called customer service and they confirmed this is not true for store purchases and wrong info.
• SM

  Sanya Macwan

  Feb 15, 2026
  5.0
  I had the best experience because of Areeba. She helped me and my friend to find the perfect shade and the products that we were looking for. she also explained how those products works and how to use them.
• AM

  America Molina

  Jan 22, 2026
  5.0
  Love to visit, i regularly find good products for my hair and good price. ❤️
• BG

  Baba Gaga

  Jan 9, 2026
  1.0
  I asked an employee a question about a product, but she didn’t seem to know anything Unfortunately, she wasn’t able to explain it properly, and her English made communication difficult. When I asked if someone else could assist me, she responded in a rude and unprofessional manner. I hope staff can be better trained to answer basic product questions and speak proper English.
• AW

  Ally W

  Jan 2, 2026
  1.0
  I was told end of December that their birthday gifts were sold out for the year, and to come back in January to get my birthday gift. I came by January 3rd and the employees told me that they couldn’t give it to me as it’s 2026 now. She told me I should have come in October 2025 to get my December gift… how was I supposed to know that? This is extremely unfair for those with December birthdays; it’s not my fault that Sephora stores poorly plan their stock and run out at the end of the year. The employees refused to help me resolve the issue or help in anyway, and they were not friendly at all. Thanks Sephora for being so unfair to December babies and the Bayshore employees for not bothering to help their customers at all! Update (an hour later): I went to the Tanger Sephora to try again and the employee working was so friendly and helpful. She said it was no problem to redeem my birthday gift today since my birthday was end of December and Sephora allows you to redeem your gift two weeks before and after your birthday, meaning I still qualified. Thank you to the employees at Tanger for helping resolve this so seamlessly. I was in and out in 3 minutes. And to the employees at Bayshore, learn some customer service skills! They didn’t even try to offer me a solution or check my account to see my actual birth date. Instead they were extremely cold and brushed me off.

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