SEPHORA

Reviews

• HH

  HH

  Jan 26, 2026
  5.0
  Shoutout to Najla! I visited this Sephora location on last Thursday evening, and it was the first time I received such kind and genuinely nice service there. I honestly did not expect great service, but Najla completely changed that. She approached me, helped me choose a perfume, explained everything in a very professional way, and wrapped my gift beautifully. I really loved her positive energy and vibe. Because of her, I will definitely be coming back to this location.
• ML

  Megan Li

  Jan 17, 2026
  5.0
  I visit this location quite often but I just had the most amazing experience thanks to Johnny ! He was so sweet and patient, helping me colour match my concealer, find a primer and setting spray. Honestly one of the nicest Sephora employees I’ve ever encountered <3
• JM

  Jennifer Miller

  Jan 6, 2026
  3.0
  I like the new layout and find it to be tidy and spacious! Shout out to Johnny (I believe that was his name, my apologies if not) in skincare who assisted me, being patient and chill while giving great recommendations for my needs! I gave a three star rating bc of my later observations/experience wandering around the store; I still find it hard to get help (not speaking about associates already assisting customers) as some associates seem standoffish, or have a ‘can’t be bothered to help’ attitude. This location tends to be a hit or miss so just a warning ‼️
• TT

  Tanya

  Jan 5, 2026
  2.0
  I visited the Sephora at Square One on Sunday and was genuinely impressed by how clean and well-maintained the store was. The testers were organized, products were clearly cared for, and I noticed staff actively sanitizing and tidying the makeup displays. This was a noticeable contrast to my experiences at the Sherway location, where products often appear misplaced and unclean. However, my checkout experience was disappointing. I approached the register to process a return and also intended to purchase additional items. The cashier with a full face painting and ZERO customer service skills very rude and moody assisted me (if you want to call it that.) She seemed unsure of the process, provided no guidance, and did not ask for my Beauty Insider information. Overall, the interaction felt unprofessional and unhelpful, which was surprising given the otherwise high standard of the store. While I appreciate the cleanliness and effort put into maintaining the sales floor, the lack of basic customer service at checkout significantly detracted from the experience. I would expect staff at a flagship location like Square One to be adequately trained and engaged, particularly when handling returns and purchases. I would also assume this person is not in any way a pleasure to work with because 5 minutes with her felt like 5 hours of torture and misery.
• RM

  rajneet manchanda

  Jan 3, 2026
  1.0
  If i could give them a 0 rating i could have done that , there is a 0 customer service . I bought stuff in their sale which was in november , since i am not a rouge member i paid my friend to order some stuff . However rhode glazing milk and serum caused acne on my face and i asked my friend to process a return , its a 60 day period to return . However when i went there to return they said oh it has crossed 30 days interval And now they cannot do the return and then when i asked how did they let us process the return online , she said the money had already been sent to ur friends account . So check with your friend . My friend never recieved any money . Scamsters and fradulent people at sephora misguiding people.

Frequently Asked Questions About SEPHORA