SEPHORA

Reviews

• MM

  Mocha

  Jan 8, 2026
  1.0
  Tried doing a return last week, and I was told I could bring the item back with the original payment method to process it, since I did not want it on store credit. I even CONFIRMED with the employee that it would be okay for me to come back another day, and he said yes. I believe his name was Nathan. The supervisor/manager was beside him during the transaction and neither one of them told me it would be a store credit still if I came back another day with the credit card. It’s not even the store credit that’s the issue. It’s the fact that the store does not own up to their fault and just brushes it off with a cold “sorry for what the other person has told you.” She didn’t even look sorry or try to help. Did not even apologize for the extra trip I’ve made to this store just because of the false information they’ve provided. Customer service was unacceptable.
• RS

  Rohini Siva

  Jan 6, 2026
  5.0
  It's very busy during the weekend. Could find any brand of cosmetic items
• HX

  Haoge Xu

  Dec 30, 2025
  1.0
  I bought one Kelth’s product from there and just realized they overpriced 100% compared with Amazon! This is unacceptable and disgusting!
• KJ

  K J

  Dec 29, 2025
  1.0
  Whoever was working open Sat Dec 27... -Lazy -incompetent -Useless in a customer service role Overall this staff should be completely refreshed.. get rid of the people who clearly dont want a job in the service industry with fresh faces who passionately do.
• VH

  vanessa hood

  Dec 24, 2025
  1.0
  Mary is very rude and has no sort of comprehension of what costumer service is. I’d like to follow up with a manager about my interaction with her.

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