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Two and a half stars here. Without seeking a generic reply or explanation, I simply offer the suggestion to fellow shoppers; save yourself the trip and buy online. This is not the Sephora shopping experience that built the name.
NT
natasha thibert
Dec 28, 2025
5.0
I had a great experience shopping at Sephora Westwood. The staff are friendly and helpful, the store is stocked and clean. Go to Sephora for sure.
PP
Prandeet Pujlakumar
Dec 28, 2025
1.0
Girl with the red hair that works here is extremely rude and was no help. Acted useless when I asked for help with something said she had no idea what I was talking about and was too busy dancing around and chatting with her coworkers than to help me. Please hire new staff will never be back at this location again.
JF
Jason Finlay
Dec 28, 2025
5.0
Always extremely helpful and very pleasant service. It can be very busy, yet still the service is prompt. Should be your go to for makeup and fragrances!
RR
Raman Randhawa
Dec 27, 2025
1.0
This was my first visit to this Sephora, and unfortunately it was a very unpleasant experience. I was looking at products and trying to understand what to buy when a male staff member suddenly approached me asking if I needed help. Right after that, the security guard began staring at me continuously, which made me feel very uncomfortable and judged.
Instead of feeling welcomed as a new customer, I felt watched and uneasy. No one actually took the time to assist me or explain anything. This experience made me feel bad and discouraged from shopping here again. Sephora should ensure customers feel safe, respected, and supported — not uncomfortable.