Lush Cosmetics Masonville Place

4.5
181 reviews
Lush Cosmetics North America respectfully recognizes our business operates on Indigenous territory across Turtle Island. We are grateful to the Chippewas of the Thames First Nation, Oneida Nation of the Thames and the Munsee-Delaware Nation as stewards and caretakers of the land we are on today.
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Business Details

1680 Richmond St., London, ON
N6G 3Y9, Canada
(519) 673-6499
https://www.lush.ca
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About

Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply Store
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Lush Cosmetics North America respectfully recognizes our business operates on Indigenous territory across Turtle Island. We are grateful to the Chippewas of the Thames First Nation, Oneida Nation of the Thames and the Munsee-Delaware Nation as stewards and caretakers of the land we are on today.

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lush Cosmetics Masonville Place
1680 Richmond St., London, ON
N6G 3Y9, Canada

Hours

Reviews

4.5
181 reviews
5 stars
131
4 stars
27
3 stars
10
2 stars
2
1 star
11

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Dina, Mar, and Abby for their exceptional service.

Product Quality

Customers generally expressed satisfaction with the quality of Lush products, highlighting their effectiveness and ethical production practices.

Store Environment

While many reviews noted a pleasant shopping experience, some customers mentioned issues with the store's cleanliness and organization, particularly during busy times.

Mixed Experiences

A few reviews indicated negative interactions with certain staff members, suggesting inconsistency in customer service quality.

Return Policy

Customers appreciated the store's return policy, although there were some complaints about specific interactions during the return process.
  • SS
    sweater sweater
    Oct 23, 2025
    5.0
    Dina was SO friendly and helpful! I was getting Christmas gifts and she talked to me about what my friend likes. I'm confident I got the BEST gifts for my friend because of Dina's help. She asked specific questions and made me feel like she truly wants my friend to be happy with what I give her. Then to top it all off, she asked if I wanted a cute Christmas tag as well for whenever I wrap it all. Dina's great, and I got the FULL Lush experience today!
  • PA
    Parisa Abbassi
    Oct 23, 2025
    5.0
    Dima was the best employee, made me feel like her little sister loved it. Great experience
  • LN
    Lyn Nguy
    Oct 20, 2025
    1.0
    I sometimes return products I’ve bought online in store and keep in mind I don’t return as often as I actually do buy products and I’ve spent THOUSANDS past the few years I’ve been shopping with lush I know almost everything about the products. All the other staff was very kind I’ve never had a issue with them, but the VIETNAMESE lady with short hair was very passive aggressive when I returned somethings that I changed my mind on and even still had SEALS on them. It’s not like I’m some annoying customer that uses over half of the product and returns it, ALL OF IT WAS STILL BRAND NEW WITH SEALS except for one product that I used once. She said that it was “wasteful” on my side because they have to throw out the product afterwards. Basically blaming the customer which is hilarious because if you TRULY care about the environment you’d know that these billion dollar companies will create more waste than I or the average person will IN THEIR LIFE TIME and are the ones that are contributing to global warming. Also that whole interaction she was giving a Whole Lot of attitude. Like is this your company? Is a return affecting the money that you take home? Truly doing to much for working in retail when lush themselves hasn’t said ANYWHERE about how much you can return.
  • BB
    Ben
    Oct 14, 2025
    5.0
    Staff are always ready to assist when needed and so friendly!
  • MA
    Maya Alexander
    Oct 7, 2025
    5.0
    Thank you Dina for the lovely customer service, and for your amazing lush insight. Wonderful experience!
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Frequently Asked Questions About Lush Cosmetics Masonville Place

What types of products does Lush Cosmetics Masonville Place offer?

Lush Cosmetics Masonville Place offers fresh, handmade, cruelty-free, and vegetarian products including bath bombs, body butters, vegan haircare, face masks, shower gels, body scrubs, face cleansers, and moisturizers.

What are the store hours for Lush Cosmetics at Masonville Place?

The store is open from 10:00 AM to 9:00 PM Monday to Friday, 10:00 AM to 8:00 PM on Saturday, and 10:00 AM to 5:00 PM on Sunday.