Lush Cosmetics Fairview Park Mall

4.7
256 reviews
Lush Cosmetics North America respectfully recognizes our business operates on Indigenous territory across Turtle Island. We are grateful to the Neutral, Anishinaabe and Haudenosaunee as stewards and caretakers of the land we are on today.

About

Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply StoreLUSH
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Lush Cosmetics North America respectfully recognizes our business operates on Indigenous territory across Turtle Island. We are grateful to the Neutral, Anishinaabe and Haudenosaunee as stewards and caretakers of the land we are on today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lush Cosmetics Fairview Park Mall
2960 Kingsway Dr., Kitchener, ON
N2C 1X1, Canada

Hours

Reviews

4.7
256 reviews
5 stars
207
4 stars
35
3 stars
8
2 stars
0
1 star
6

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff consistently received high praise for being friendly, knowledgeable, and helpful, creating a welcoming shopping experience.

Product Quality

Customers expressed satisfaction with the quality and variety of products, particularly bath bombs and skincare items.

Atmosphere

The store was noted for its inviting and pleasant atmosphere, enhancing the overall shopping experience.

Sampling Policy

While many customers appreciated the generous sampling policy, there were a few complaints about inconsistency in sample availability.
  • SB
    Sofia Bee
    Dec 24, 2025
    5.0
    I’m an occasional shopper at lush but today is my first time posting a review. I went in today, selection was good, staff was welcoming but one employee stood out from the staff. If you’re in Fairview Park Mall and need any help at Lush, Shanique is your girl! (I hope I spelt it correctly 😅). She was extremely pleasant from the moment you enter the store, greeting every customer warmly. During the holidays, many staff cannot maintain their composure, so they can be slightly dismissive and unprofessional. However, Shanique was very kind, patient and she assisted me in finding a great gift for my mom and a scent that she would love. She even understood my budget and helped accordingly! She didn’t show a single sign of frustration. I really appreciated the fact she took her time to listen! I went to many stores during this busy time, Lush was my last stop, and honestly if it wasn’t for Shanique I probably would’ve left without buying a thing. Lastly, she was kind enough to package my gift in a cute bag with a tag! How awesome is that! From the moment I stepped in until the moment I left the store it was an extremely pleasant shopping experience! 10/10 😊
  • AA
    andrew adamson
    Dec 22, 2025
    5.0
    My wife has terminal cancer and cant do to much these days. Baths are her only pleasure these days with all thr pain. I made a big order online, and I was worried that everything i wanted was gone. SHIREEN my savior made sure I got everything I needed and made sure there were no issues with my order. Thank you Shireen I hope you have an amazing Christmas.
  • MP
    Matthew Pyke
    Aug 10, 2025
    5.0
    We just hosted my daughter’s 6th birthday party here! My daughter loves lush and upon a regular visit we found out they did birthday parties! We didn’t know what to expect but our hosts Baylee and Manveer were amazing, they did an excellent job setting up, kept the kids entertained with great games and finished it off with a relaxing but not so relaxing face mask for the 6 year olds! Lush would be a great place to have a party for all ages as they cater to what you want!
  • AB
    A. Brown
    Jan 30, 2024
    5.0
    You don't need to visit any other Lush. In fact, if you have a Lush store closer to you, don't bother going there; just come to the Fairview location. Customer service is 12/10. Shout out to Olivia and Amanda for giving me an exceptional customer experience. They went above and beyond. I mean, at this point, crown me and make me royalty because they treated me that way. Thank you two for being amazing!

Frequently Asked Questions About Lush Cosmetics Fairview Park Mall

What kinds of products does Lush Cosmetics Fairview Park Mall offer?

Lush offers fresh, handmade, cruelty-free, and vegetarian products including bath bombs, body butters, vegan haircare, fresh face masks, and more.

What are the store hours for Lush Cosmetics at Fairview Park Mall?

The store is open from 10:00 AM to 9:00 PM Monday to Friday, 10:00 AM to 6:00 PM on Saturday, and 11:00 AM to 5:00 PM on Sunday.