Lush Cosmetics Fairview Park Mall

Reviews

• HG

  Hilda Gholami

  Feb 27, 2026
  1.0
  I came in to get a sample of curl power. The emoloyee persistently wanted to ask me questions about why but i simply said i have curly hair and want to try it. She was very put off by me not wanting to do an interview about my hair with her. I shouldn't have to stand there and answer 29 questions just to try and sample. She was honestly pretty rude and kept sarcastically commenting about the "human element" and how she should be the one to curate a product for me. Not all customers want experience and I shouldnt feel ostricized and judged by an employee for simply wanted a sample of a product. Her attitude and tone were very off putting and unwelcoming.
• SB

  Sofia Bee

  Dec 24, 2025
  5.0
  I’m an occasional shopper at lush but today is my first time posting a review. I went in today, selection was good, staff was welcoming but one employee stood out from the staff. If you’re in Fairview Park Mall and need any help at Lush, Shanique is your girl! (I hope I spelt it correctly 😅). She was extremely pleasant from the moment you enter the store, greeting every customer warmly. During the holidays, many staff cannot maintain their composure, so they can be slightly dismissive and unprofessional. However, Shanique was very kind, patient and she assisted me in finding a great gift for my mom and a scent that she would love. She even understood my budget and helped accordingly! She didn’t show a single sign of frustration. I really appreciated the fact she took her time to listen! I went to many stores during this busy time, Lush was my last stop, and honestly if it wasn’t for Shanique I probably would’ve left without buying a thing. Lastly, she was kind enough to package my gift in a cute bag with a tag! How awesome is that! From the moment I stepped in until the moment I left the store it was an extremely pleasant shopping experience! 10/10 😊
• AA

  andrew adamson

  Dec 22, 2025
  5.0
  My wife has terminal cancer and cant do to much these days. Baths are her only pleasure these days with all thr pain. I made a big order online, and I was worried that everything i wanted was gone. SHIREEN my savior made sure I got everything I needed and made sure there were no issues with my order. Thank you Shireen I hope you have an amazing Christmas.
• AB

  A. Brown

  Jan 30, 2024
  5.0
  You don't need to visit any other Lush. In fact, if you have a Lush store closer to you, don't bother going there; just come to the Fairview location. Customer service is 12/10. Shout out to Olivia and Amanda for giving me an exceptional customer experience. They went above and beyond. I mean, at this point, crown me and make me royalty because they treated me that way. Thank you two for being amazing!

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