Lush Cosmetics Sherway Gardens

4.7
333 reviews
Lush Cosmetics North America respectfully recognizes our business operates on Indigenous territory across Turtle Island. We are grateful to the Mississaugas of the Credit First Nation, Attawandaron (Netural), Anishinaabe, Haudenosaunee as stewards and caretakers of the land we are on today.
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Business Details

25 The West Mall, Etobicoke, ON
M9C 1B8, Canada
(416) 695-1730
https://www.lush.ca
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About

Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply Store
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Lush respectfully recognizes our business operates on Indigenous territory across Turtle Island. We are grateful to the Mississaugas of the Credit First Nation, Attawandaron (Netural), Anishinaabe, Haudenosaunee, as stewards and caretakers of the land we are on today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lush Cosmetics Sherway Gardens
25 The West Mall, Etobicoke, ON
M9C 1B8, Canada

Hours

Reviews

4.7
333 reviews
5 stars
275
4 stars
40
3 stars
9
2 stars
0
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff consistently received high praise for their friendliness, helpfulness, and knowledge about products, with many customers highlighting individual employees like Josh, Tyler, and Chloe for their exceptional service.

Store Atmosphere

Customers enjoyed the vibrant and welcoming atmosphere of the store, often mentioning the engaging and enthusiastic nature of the staff, which contributed to a positive shopping experience.

Product Knowledge

Employees demonstrated a strong understanding of the products, providing detailed explanations and recommendations that helped customers make informed choices.

Special Events

The store successfully hosted birthday parties and special events, receiving positive feedback for the staff's ability to engage and entertain children, making these occasions memorable.

Mixed Experiences

While most reviews were positive, a few customers reported feeling overwhelmed by the level of attention from staff, indicating a need for balance in customer engagement.
  • MC
    Marisa Carleton
    Nov 13, 2025
    5.0
    Samira and Chloe were WONDERFUL!!!!!! They made my experience soooo fun🥹🥹🥹🥹
  • FP
    FEIONA PERSAUD
    Nov 12, 2025
    5.0
    My fave indulgence is the body bars. We had the assistance of Chloe who was simply ah-mazing. Courteous, high level of product knowledge and gave us the advice we needed based on our skin type.
  • LA
    Lama A.
    Nov 8, 2025
    5.0
    amazing products, customer service and ethics i’m happy to support
  • AR
    A R
    Oct 24, 2025
    5.0
    As always, every time we pass Lush my 4 year old stops to look at all the colourful items in the store. Today she was approached by lovely Nia who welcomed her into the store. Out of her kind heart Nia gifted her a bath bomb of her choice, she made her feel so special. My daughter was so excited to go home and enjoy her first bath bomb. She loved it so much, I think we’ll be heading back soon to get some more! Thank you for being so kind.
  • TH
    ty hoang
    Oct 19, 2025
    5.0
    If I could give more stars, I would. We threw my daughter a birthday party at this location because she is obsessed with Lush. And it was a huge success. Tyler and Chloe were absolutely amazing, patient and made sure all the kids had fun. I would recommend this location to my friends. Thank you for making my daughters birthday memorable.
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Frequently Asked Questions About Lush Cosmetics Sherway Gardens

What products does Lush Cosmetics Sherway Gardens offer?

They offer fresh, handmade, cruelty-free, and vegetarian products including bath bombs, bubble bars, hair treatments, face cleansers, moisturizers, and body lotions.

What are the store hours for Lush Cosmetics Sherway Gardens?

The store is open from 10:00 AM to 9:00 PM Monday to Saturday and from 10:00 AM to 6:00 PM on Sundays.