SEPHORA

Reviews

• HK

  Harmandeep Kaur

  Nov 16, 2025
  1.0
  This location of sephora is good but I really don’t like the shortage of Makeup artist . I wanted to book beauty service appointment at this location but the makeup artist is not available all those days and even for next month which I really wanted to book. I finally booked for January on my birthday and I got cancellation email in the morning. I get it she can’t work whole week but why there is no other artist to fill her on the days she is off. Sephora should have makeup artist available whole week not just 4-5 days. I really wanted to enjoy and try my first Sephora beauty service but all three upcoming occasions were ruined because of shortage of artist. I wish you can hire some other artist because this is only location nearest to my house and I can’t drive in Snow specifically in this Barrie weather.
• SM

  Sierra Melanie

  Sep 26, 2025
  1.0
  This was my first experience returning a product to this store. I live in Barrie but had purchased the item in Toronto. Since I wasn’t satisfied with the product, I decided to return it. Unfortunately, my experience was extremely disappointing on September 24, 2025. The staff at the store were unprofessional and discriminatory. They refused to process my return and even called another location at Georgian Mall to instruct them not to accept it either. Meanwhile, they were welcoming white customers and accepting their returns without question. I felt singled out and discriminated against, and the behavior of the staff was unacceptable. When I reached out to customer service, they offered no real help just an email address to contact. There has been no meaningful follow-up or investigation. It feels like the employees are running the store as they please, with no regard for customer rights or fairness.
• JB

  Jessica B

  Aug 28, 2025
  5.0
  I had a great experience today at this location. Right when I walked in, I was greeted by 2 staff. Most stores nowadays don’t even acknowledge you when you walk in, so that was nice. I saw an employee and asked for help finding a brand. She pointed to it and I asked her for additional help. She was very honest and knowledgeable. She kept helping me find everything I needed. They didn’t have one product I was looking for but she recommended a different one. I love the product she recommended. This employees name was Mackenzie. I had a great experience at this store and I will recommend this location to others.
• NM

  N March

  Aug 22, 2025
  5.0
  Got help with shade matching with a couple different brands and Victoria was helping me. She was the absolute best and sweetest person. She had such good recommendations and was very patient until we found the right products that I love. Very happy with my purchases because of her!
• BD

  Bonnie Dickson

  Aug 19, 2025
  5.0
  Such a friendly location and staff. I'm never comfortable around makeup, but Anastasia was really supportive and helpful with all my questions. Such a relaxed experience.

Frequently Asked Questions About SEPHORA