JCPenney Salon

Reviews

• KK

  Kathy King

  Jan 19, 2026
  1.0
  I arrived 10 minutes early for my appointment. The stylist was working on another client so I took a seat to wait. I understand sometimes appointments run a little over. FIFTEEN MINUTES after my appointment was scheduled to start, and not even being acknowledged, I told her I was leaving due to the wait and being ignored. This is unacceptable. She seemed totally unconcerned. This is not the service I have come to expect from this location. My normal stylist relocated so I was going to give someone else a chance. Nope. And I know that if I walked in the door 15 minutes late for an appointment I would have been told they couldn't take me. Show some courtesy. It's not hard.
• LW

  Lawson Wright

  Dec 5, 2024
  1.0
  Dealt with quite the disrespectful stylist at 3pm today, on December 5th. I’d scheduled an appointment at 3:15. Came in a few minutes early. I was told she has no knowledge of an appointment, but said she’ll fit me in. She then sat in the back and made chit chat for 40+ minutes, clearly no rush, as I’m just another person. and at 3:50 or so I was told “we won’t have time for you today”. Mind you, I was very respectful. No apologies provided, no efforts. Quite disappointing first experience at a JCpenny salon. I’d really assume I’d be more appreciated as a customer. Almost feel like I was seen as a mental patient simply for being confused.
• KG

  Kayla Gillenwater

  Jan 30, 2023
  5.0
  I went to this salon after tracking down a hair stylist that had cut my hair in the past. I was really happy with the way she didn't rush through it and made sure that every piece would lay down exactly like I wanted it to. Well... A couple weeks ago I needed a trim after doing a relaxer treatment. I went to a different salon because Kallie was no longer at the place I had previously gone. Long story short, my hair looked horrible, was completely lopsided and felt like Velcro. I was so very unhappy. I managed to track Kallie down through a mutual friend to this JCPenney salon in Owasso and immediately got in touch with her! First, she shampooed and conditioned my hair with this stuff that made it feel SO silky. Then she patiently worked her way through my hair with her scissors, not once did she use clippers on my hair, got most of the damage trimmed off and smoothed out, and evened out the hair cut into the cutest, most low maintenance style I've ever had! I can run my fingers through it without hearing it rip itself apart. All I have to do is brush it and it looks exactly like I wanted it to my entire life. I've never been more happy with a haircut! Plus she took the time to explain everything she was using on my hair, what it does, why she likes it, and how to use it. She also took the time to slow down and show me exactly how to do what she was doing with the hair dryer to style it myself at home. We had great conversation and I really felt like I was just hanging out with a friend while she was doing my hair. I will definitely be going to Kallie for all mine and my family's hair needs no matter where she is! I am so thankful I was able to find her!
• SS

  Stephanie

  Apr 7, 2019
  1.0
  I had an appointment for a color at 4:45 and when I arrived I was told that the stylist had left because she gets off at 4 and the only other one there didn’t have time to do my hair despite my being told on the phone to come at 4:45. Horrible service.
• DP

  Destiny Sisco Perryman

  Sep 2, 2018
  5.0
  They listen to what you want and give great service!

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