Business Details
About
Hair SalonBeauty SalonGreat Clips
Great Clips in West Chester, OH provides convenient, affordable haircuts for men, women, and kids. The skilled hair stylists and barbers at Great Clips 8211 Highland Point Dr offer a wide range of services, including haircuts, beard trims, bang trims, and shampooing. We’re open evenings and weekends to fit your schedule, and no appointment is needed—walk in anytime or use Online Check-In to save your spot on the waitlist.
With our Clip Notes, we save your haircut details to ensure a consistent and personalized haircut experience, every time, at every Great Clips salon. Whether you're visiting for a quick trim or a fresh new look, we’re here to make your day great. Stop by and experience friendly service right here in West Chester, OH!
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.0
264 reviews
5 stars
158
4 stars
39
3 stars
12
2 stars
6
1 star
49
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent service quality, with some stylists providing excellent haircuts while others were described as rude and unprofessional.
Cleanliness
The location is noted for being clean and well-maintained, contributing positively to the customer experience.
Staff Attitude
Feedback indicates a mix of friendly and unfriendly staff interactions, with some customers experiencing rudeness and lack of attention from certain stylists.
Efficiency
Many customers appreciated the quick service and minimal wait times, especially with the online check-in feature.
Customer Loyalty
Despite some negative experiences, several customers expressed loyalty to the brand, citing positive past experiences and specific stylists they prefer.
- MWMary WilleyDec 19, 20255.0This Great Clips is very clean and friendly. This location has great stylists! They really work to satisfy every customer. My favorite is Lauren.
- MAMuhammad AbirNov 30, 20251.0I wish the lady who cut my haor today had minimum experience. When she checked me in it seemed like she didn’t know how to understand customer. She completely messed up the cut today. Didn’t follow my instruction at all. Even after coming home I realized there are some long hair which she forgot to cut. Such a bad experience I had today.
- DKDavid KleinerNov 22, 20251.0I got the worst haircut of my life here. It was so bad that I will never be back. I had to have her fix my hair about 5 times before I left. The whole time she was complaining about how much hair I had and how I shouldn't have waited so long between haircuts. She didn't even blow all the cut hair off my head and i had large chuncks of hair still behind my ears. She never trimmed up my sideburns like I asked her to and she said she would. My hair still looks bad because it's not even on both sides and not blended well from the sides to the top. She made me sit uncomfortably low to make it easier for her to cut my hair the whole time. Literally, unbelievable experience.
- MWMike WagnerAug 11, 20255.0The only place I've ever had a good haircut!
- SJSharon JohnsonJul 24, 20255.0Lauren is awesome! A great cut every time!
Frequently Asked Questions About Great Clips
What haircare services does Great Clips provide?
Mens, womens, kids and senior haircuts as well as bang, neck and beard trims. Other haircare services include shampoo, blow dry, or hair styling such as an updo. Select salons offer perm services.
What is Online Check-In?
Save time with Online Check-in! See estimated wait times for salons near you and add yourself to the wait list. Once you check in, you can also sign up for ReadyNext text alerts to receive a text message when your wait time reaches 15 minutes.
What can I do with the Great Clips app?
With the Great Clips app, you can save time with Online Check-in, create an account, set favorite salons to see wait times faster, and receive personalized offers, product promotions, and haircare tips right to your notification inbox.
How does Online Check-In save me time?
Online Check-In saves you time when you add yourself to the waitlist, see your estimated wait time, and sign up for ReadyNext texts to receive a text message when your wait time reaches 15 minutes. This lets you spend less time waiting in a salon.
When is Online Check-In available?
Online Check-In becomes available five minutes after the salon opens. We accept Online Check-Ins up to the point where the estimated wait time is as long as the salon will remain open, or 30 minutes before closing time at the latest.
Can I use Online Check-In for all types of services?
Online Check-In can be used for all services except perms and formal updos. Please note that not all salons offer perms. Most salons require an appointment for these services, so please call your local Great Clips salon to inquire.
Can I request a stylist using Online Check-In?
No. For the stylist’s safety, we do not publish their schedules or allow customers to request them using Online Check-In. Great Clips salons use Clip Notes®, which keeps track of any previous haircut you received at a Great Clips salon, so any stylist can give you a great haircut. If you would like to request a particular stylist, be sure to say that when you arrive at the salon and finish your check-in. Note that requesting a stylist may increase your estimated wait time.
If I checked in online, do I need to do anything when I arrive at the salon?
Once you arrive, check in at the receptionist desk to let the stylists know you're there. They will finish checking you in at that time.
Do Great Clips salons sell haircare products?
Yes, Great Clips offers three lines of its exclusively branded haircare and styling products for men, women, and kids, including Solutions by Great Clips®, Tea Tree Solutions by Great Clips®, and GRIT @ Great Clips™. Salons also carry many commercial brands, such as American Crew®, Paul Mitchell®, and Sexy Hair®.
How much does a haircut cost at Great Clips?
Our salons are independently owned and the local salon owner determines prices. More information on pricing can be found on the specific salon’s services webpage. You can also call the salon or walk in anytime.
Does Great Clips color hair?
Great Clips salons do not provide hair coloring services.
Does Great Clips offer perms?
Yes, but not in every salon. If you’re interested in getting a perm, call your specific salon to find out if they offer perms.
Can I make an appointment?
Great Clips is a walk-in haircare salon, so you don’t schedule an appointment in advance. You can simply walk in! Online Check-In can save you time by adding your name to the list before heading to the salon.
Where can I learn about working at a Great Clips salon?
Visit our Careers site at jobs.greatclips.com to find out what’s GREAT about working at Great Clips salons, join our Talent Community, and explore salon jobs. You can also contact a salon directly by phone or in-person.
Where do I find a salon’s location and hours?
Use the salon locator on greatclips.com. Enter your city, state, or postal code to find information on Great Clips salons near you.
How can I get coupons?
The cost of a haircut at Great Clips is a great value at the regular price. However, we do offer discounts from time to time. These discounts may take place at various times for the salons in your area due to them being independently-owned.
When should I arrive at the salon?
After checking-in, you’ll see your Estimated Wait Time. You can sign up for ReadyNext texts to receive a text when your wait reaches 15 minutes, letting you know it’s time to head to the salon. Once you arrive, check in at the receptionist desk.
Does Great Clips offer specialty haircuts?
Yes! Great Clips stylists are trained to create a variety of haircuts, including fades, tapers, and other specialty styles. Whether you're looking for a high fade, low taper, or a classic crew cut, our stylists can tailor your cut to match your preference. Just let your stylist know the look you’re going for, and they’ll take care of the rest!
Are Great Clips salons open on holidays?
Great Clips salons are closed Thanksgiving Day and Christmas Day in US and Canada. Operating hours for other holidays vary by location. We recommend checking with your local Great Clips salon to confirm their hours before your visit.
What haircare services are available at Great Clips Highland Plaza?
Great Clips Highland Plaza offers haircuts for men, women, kids, and seniors, as well as bang, neck, and beard trims. Additional services include shampoo, blow dry, and hair styling. Select salons may provide perm services.
How can I save time before visiting Great Clips?
Use the Online Check-In feature via the Great Clips app or website to add yourself to the waitlist, see estimated wait times, and receive ReadyNext text alerts when your wait time reaches 15 minutes.
Do I need an appointment to get a haircut at Great Clips Highland Plaza?
No appointment is necessary. Great Clips operates as a walk-in salon, but you can check-in online to reduce your wait time.
What payment options does Great Clips accept?
Great Clips accepts Mastercard and Visa for payment.
What are the business hours for Great Clips Highland Plaza?
The salon is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday 9:00 AM to 6:00 PM, and Sunday 11:00 AM to 4:00 PM. It is closed on Thanksgiving Day and Christmas Day.
Can I request a specific stylist with Online Check-In?
No, for stylist safety, schedules are not published and stylist requests cannot be made through Online Check-In. You may request a stylist upon arrival, which may increase your wait time.
Are Great Clips salons wheelchair accessible?
Yes, Great Clips offers wheelchair accessible entrances.
Which nearby business can I visit for fitness before or after my haircut?
RockBox Fitness West Chester, a boxing and martial arts gym nearby, is a great place to get a workout before or after your visit to Great Clips.
Where can I grab a quick meal near Great Clips Highland Plaza?
Nearby options for a quick meal include Domino's Pizza, Taco John's, Sonic Drive-In, Little Caesars Pizza, LaRosa's Pizzeria, Waffle House, Asiana Korean Restaurant, and White Castle.
Are there other beauty or hair salons close to Great Clips?
Yes, nearby beauty and hair salons include Beaux Mondes Salon and Spa and NT Nails and Spa, offering additional haircare and spa services.