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Welcome to the Woodhouse Spa, here in Rocky River, Ohio. Located conveniently in River Square Plaza on Detroit Rd, come enjoy a day in the beautiful west side neighborhood filled with unique boutiques, incredible restaurants, and of course, Woodhouse Spa. We invite you to enjoy our signature spa services such as the Calming Retreat massage & HydraFacial. Upon arrival, a variety of warm and relaxing teas are available to help you slip into a state of complete relaxation, or enjoy a signature Woodhouse Mimosa or glass of wine in one of our serene Quiet Room. We can't wait for you to enjoy the Woodhouse way.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- RestroomAvailable
Location
Hours
Reviews
4.5
168 reviews
5 stars
138
4 stars
8
3 stars
6
2 stars
6
1 star
10
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the professionalism and skill of the therapists, highlighting exceptional experiences with massages and facials.
Atmosphere
The spa's ambiance was frequently described as calming, clean, and luxurious, contributing to a relaxing experience.
Customer Service
While many reviews noted friendly staff, there were several complaints about poor customer service, particularly regarding billing issues and staff attitudes.
Pricing Concerns
Several customers felt that the services were overpriced relative to their experiences, with some expressing disappointment in the value received.
Mixed Experiences
While many customers had positive experiences, there were notable instances of dissatisfaction, particularly with specific services and management responses.
- CBCatherine Basel5 days ago5.0I had another wonderful experience at Woodhouse! The treatments I received were extremely relaxing. The spa is very clean and the atmosphere is perfect to help you unwind and relax. The staff is very knowledgeable and helpful. I can’t wait to go back!
- AAAshNov 14, 20255.0Had such an amazing experience at Woodhouse in Rocky River. Jessica is by far THE best masseuse I’ve ever had for a Deep Tissue. I also had a HydroGlacial facial with Mimi and again, hands down the best facial I’ve had. Atmosphere was so calm, quiet and relaxing. Would recommend to absolutely everyone who wants a top tier experience and a day (or a couple hours) to escape.
- BNBrittany NetherlyNov 13, 20255.0I go to woodhouse spa for pedicures often. Ryan and Selah are both so amazing and nice! Always 10/10 service and atmosphere!
- CLChristina LaPointeNov 9, 20252.0I wish I would have read the other Google review about the rushed pedicure. I had a very similar experience but I was not the last appointment of the day. At $80 I was expecting the pedicure to be one of the better ones I received but was sorely disappointed. The "50 minutes" pedicure itself lasted 30 minutes at most and then 10 minutes of drying time. Even having to wait a while to pay I still was back in my car in less than 50 minutes from the time I arrived. I have had better pedicures for half the price at strip-mall walk-in nail salons. My therapist did not seem pleased to be there and hardly filed my feet. In fact it was so minimal pressure I don't think it did anything, and the "massage" was basically her just lathering oil on my calves, no pressure at all. Very disappointing- I will not be returning to woodhouse for a pedicure again.
- DTDemetra TsengasNov 2, 20255.0I got a 50 minute deep tissue massage by Julia and it was fantastic. She focused on the areas I needed the most, which she asked prior to starting. 10/10 recommend. I will be booking with her again!
Frequently Asked Questions About Woodhouse Spa - Rocky River
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. The Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Spa Requirements
We accept guests of all ages, however, some services may require parental release before the services can be rendered. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and The Woodhouse Day Spa Gift Cards. The Woodhouse Day Spa® gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and The Woodhouse Day Spa® is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit.
Gratuities are not included in the value of the services and are at the discretion of the guest.
Spa Products and Returns
In keeping with The Woodhouse Vision, purity and quality are essential elements in our skin and body care products. In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
How can I make a reservation at Woodhouse Spa - Rocky River?
You should schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. A credit card is required to guarantee reservations, and all spa experiences are subject to availability.
What time should I arrive before my appointment?
Arrive 15 minutes prior to your scheduled appointment to begin your spa journey relaxed. New guests should allow 30 minutes to complete their guest profile.
What is the cancellation policy at Woodhouse Spa?
A 24-hour advance notice is required to cancel or reschedule reservations. For spa packages and treatments longer than 2 hours, a 48-hour notice is required. Insufficient notice or no-shows may be charged the full service value.
Are there any age restrictions or special requirements for spa services?
Guests of all ages are accepted, though some services may require parental release before they can be provided. Only guests receiving services are asked to accompany you to maintain a peaceful environment.
What payment methods does Woodhouse Spa accept?
Payments are accepted via cash, most major credit cards (Visa, Mastercard, American Express, Discover), Android Pay, Apple Pay, and Woodhouse Day Spa gift cards. Gratuities are at guest discretion and not included in prices.
What products brands are available at Woodhouse Spa?
The spa offers products from brands such as Babor, IS Clinical, Naples Soap Company, European Spa Source, Dazzle Dry, and Sonoma Lavender.
What are the operating hours of Woodhouse Spa in Rocky River?
The spa is open Monday through Saturday from 8:30 AM to 8:00 PM, and Sunday from 8:30 AM to 5:00 PM.
What nearby places can I visit before or after my spa appointment?
Nearby you can visit Michael's Family Restaurant for American cuisine, WFM Coffee Bar for a relaxing cafe experience, or Bomba Tacos & Rum for a lively Mexican and Latin American meal.
Are there convenient shopping options near Woodhouse Spa - Rocky River?
Yes, you can find nearby shopping options such as Dollar Tree for party supplies, Whole Foods Market for organic groceries, and Minotti's Wine and Spirits for beverages.
How can nearby services help me during my visit to the spa?
If you need urgent care, Rocky River Urgent Care and Cleveland Clinic Rocky River Urgent Care are close by. Also, The UPS Store 1308 offers printing and shipping services if needed during your visit.