Business Details
About
Day SpaSpaNail SalonMassage SpaWaxing Hair Removal SalonMassage TherapyGift ShopWoodhouse Day Spa
Welcome to the Woodhouse Spa, here in Rocky River, Ohio. Located conveniently in River Square Plaza on Detroit Rd, come enjoy a day in the beautiful west side neighborhood filled with unique boutiques, incredible restaurants, and of course, Woodhouse Spa. We invite you to enjoy our signature spa services such as the Calming Retreat massage & HydraFacial. Upon arrival, a variety of warm and relaxing teas are available to help you slip into a state of complete relaxation, or enjoy a signature Woodhouse Mimosa or glass of wine in one of our serene Quiet Room. We can't wait for you to enjoy the Woodhouse way.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- RestroomAvailable
Location
Hours
Reviews
4.6
179 reviews
5 stars
148
4 stars
9
3 stars
6
2 stars
5
1 star
11
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the quality of massages and facials, highlighting the attentiveness and professionalism of the therapists.
Atmosphere
The spa's calming and clean environment received consistent positive feedback, contributing to a relaxing experience.
Inconsistency
Some customers reported issues with rushed services and dissatisfaction with specific treatments, particularly pedicures.
Customer Service
While many reviews noted friendly staff, there were complaints about poor customer service experiences, particularly regarding billing and communication.
Pricing Concerns
Several customers felt that the prices were high relative to the quality of some services, leading to mixed feelings about value for money.
- LKLaurie Koehler4 days ago5.0Excellent Meditative soak and Swedish massage! Julie was amazing! She was super attentive to areas that I had problems with. First time in several weeks that I can turn my head without pain! Highly recommend!!
- KNKatie Nageotte4 days ago5.0Amazing experience! Had a hot stone massage with Gordon, and he was fantastic. The spa is absolutely beautiful, and the experience is exactly what you would expect from a luxury day spa. Highly recommend!
- KCKatie CrepciaDec 30, 20255.0I started booking massages at Woodhouse Spa in Rocky River a few years ago, and I haven’t booked anywhere else since! From the moment you walk in, the experience is incredibly relaxing, and the staff make every interaction feel personal. With every massage I’ve received at Woodhouse, the massage therapists have been attentive and have made me feel comfortable and cared for the entire time. I highly recommend booking at Woodhouse Spa in Rocky River!
- LMLaura C. McFaddenDec 17, 20255.0Wonderful pedicure with Brenda! Woodhouse Spa is such a great place to relax during this busy Holiday season!
- ACAngela CinoDec 10, 20251.0I’ve been to the Woodhouse Spa in Orange several times for luxury pedicures and massages! I have always loved it! DON’T GO TO ROCKY RIVER! Worst pedicures we’ve ever had! Our appointment was midday, it was done in 30 minutes and 15 minutes of painting and so much for fast dry, nail polish on day 1 is smeared and coming off! The whole service was terrible, my feet feel rough, the massage was zero pressure and almost non existent! My disappointment and disbelief in this spa almost makes me never go to another one again! I will never return to Rocky River! I’m giving you all fair warning don’t go!
Frequently Asked Questions About Woodhouse Spa - Rocky River
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. The Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Spa Requirements
We accept guests of all ages, however, some services may require parental release before the services can be rendered. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and The Woodhouse Day Spa Gift Cards. The Woodhouse Day Spa® gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and The Woodhouse Day Spa® is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit.
Gratuities are not included in the value of the services and are at the discretion of the guest.
Spa Products and Returns
In keeping with The Woodhouse Vision, purity and quality are essential elements in our skin and body care products. In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
How can I make a reservation at Woodhouse Spa - Rocky River?
You should schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. A credit card is required to guarantee reservations, and all spa experiences are subject to availability.
What time should I arrive before my appointment?
Arrive 15 minutes prior to your scheduled appointment to begin your spa journey relaxed. New guests should allow 30 minutes to complete their guest profile.
What is the cancellation policy at Woodhouse Spa?
A 24-hour advance notice is required to cancel or reschedule reservations. For spa packages and treatments longer than 2 hours, a 48-hour notice is required. Insufficient notice or no-shows may be charged the full service value.
Are there any age restrictions or special requirements for spa services?
Guests of all ages are accepted, though some services may require parental release before they can be provided. Only guests receiving services are asked to accompany you to maintain a peaceful environment.
What payment methods does Woodhouse Spa accept?
Payments are accepted via cash, most major credit cards (Visa, Mastercard, American Express, Discover), Android Pay, Apple Pay, and Woodhouse Day Spa gift cards. Gratuities are at guest discretion and not included in prices.
What products brands are available at Woodhouse Spa?
The spa offers products from brands such as Babor, IS Clinical, Naples Soap Company, European Spa Source, Dazzle Dry, and Sonoma Lavender.
What are the operating hours of Woodhouse Spa in Rocky River?
The spa is open Monday through Saturday from 8:30 AM to 8:00 PM, and Sunday from 8:30 AM to 5:00 PM.
What nearby places can I visit before or after my spa appointment?
Nearby you can visit Michael's Family Restaurant for American cuisine, WFM Coffee Bar for a relaxing cafe experience, or Bomba Tacos & Rum for a lively Mexican and Latin American meal.
Are there convenient shopping options near Woodhouse Spa - Rocky River?
Yes, you can find nearby shopping options such as Dollar Tree for party supplies, Whole Foods Market for organic groceries, and Minotti's Wine and Spirits for beverages.
How can nearby services help me during my visit to the spa?
If you need urgent care, Rocky River Urgent Care and Cleveland Clinic Rocky River Urgent Care are close by. Also, The UPS Store 1308 offers printing and shipping services if needed during your visit.