J Bentley Hair Studio & Day Spa

4.5
267 reviews

About

Hair Salon

Location

J Bentley Hair Studio & Day Spa
8882 Moreland Street, Powell, OH
43065, United States

Reviews

4.7
203 reviews
5 stars
181
4 stars
8
3 stars
1
2 stars
0
1 star
13

What are people saying?

AI-generated from recent customer reviews

Service Quality

Most customers praised the quality of services, particularly haircuts, color, and spa treatments, with many stylists receiving specific commendations.

Staff Professionalism

The staff is frequently described as friendly, accommodating, and professional, contributing to a welcoming atmosphere.

Negative Experiences

Some customers reported negative experiences, particularly with haircuts and communication issues, indicating inconsistency in service quality.

Atmosphere

The salon is noted for its beautiful and clean environment, enhancing the overall customer experience.

Communication Issues

Several reviews highlighted problems with appointment scheduling and internal communication, suggesting a need for improvement in this area.
  • KH
    Kathleen Haunty
    Nov 18, 2025
    5.0
    Love, love this salon! As on older lady, I have experienced many salons and J Bentley checks all the boxes! My main services are manicures but will use other services as needed.
  • AL
    Anita Laterro
    Nov 18, 2025
    5.0
    Consistent, professional hair, skin, nail and spa care services! I have been a J. Bentley customer for many years and have never been disappointed! It’s a special place!
  • JD
    Jenna Davis
    Oct 11, 2025
    5.0
    The staff at J Bentley are kind and down to earth. Carson is the absolute best. He has cut and colored my hair, as well as my mom and son. Everyone adores him and he is so talented. Spa services have also been wonderful.
  • PH
    Paige Hayes
    Oct 10, 2025
    1.0
    I wish I could put into words how traumatic this experience has been. It’s the worst hair appointment I’ve ever had in my life. Before the appointment, I had long, highlighted blonde hair that went below my chest. After, I have a massacred, much shorter version with the worst “layers” I’ve ever seen. The color is still wrong and it’ll take years to fix the damage. I went in and asked to have my highlights toned. I wanted them to not look as noticeable and asked to go ashier. I decided, in the chair, to get a haircut. I told her I wanted to only lose .5-1 inch and to have very long layers. I specifically remember saying I want everything to fit in a ponytail. When my hair was finished, it was a dark auburn. I informed the stylist (and another stylist) that it wasn’t at all what I wanted. They both looked at me and said, “this is exactly what you wanted, so I’m not sure what you’re talking about.” I told them it was red and they said it wasn’t. We went back and forth and I left, cried in my car, and went home. I attached a picture of the reference and what I was given. Once I got home, I saw the abomination that was my haircut. It looked like I stuck my head in a wood chipper. At my shortest layer, I probably lost 8 inches. I called back and said I needed to be seen by someone else. Mary Beth was incredible, but even she said it couldn’t be fixed. She informed me I’d have to lose several more inches to even out the damage. Mary Beth helped get it manageable, but it still isn’t right. I’ll have to cut off probably 3-4 more to even it out and it still needs colored again. With the hair loss, I can’t fix it. Please take this as a lesson. No financial cost is worth seeing a level 1 stylist here. They need more training and aren’t ready to be on the floor without guidance. The manager gave me a refund, which I appreciate, but as mentioned, it’ll take years to fix. I can’t pull my hair into a pony tail, I still have to cut several inches, and I have to take the time to curl it every day to hide the haircut. It’s been a nightmare.
  • MG
    Megan Gavin
    Oct 5, 2025
    5.0
    I've been going to J Bentley for years and I've never left dissatisfied. I love this place. The last time I saw Kaila and I will be back.

Frequently Asked Questions About J Bentley Hair Studio & Day Spa

What services does J Bentley Hair Studio & Day Spa offer?

J Bentley Hair Studio & Day Spa provides hair salon and day spa services, including hair styling and beauty treatments.

Where is J Bentley Hair Studio & Day Spa located?

It is located at 8882 Moreland Street, Powell, OH 43065, United States.