NANI’s Massage combines the holistic powers of therapeutic massage and healing ingredients to deliver a transformational experience that will rejuvenate the body, quiet the mind, and refresh the soul.
NANI was founded on the idea that massage therapy extends far beyond pampering and relaxation to a ritual for optimal health.
Every touch point of the NANI experience is supportive of this philosophy, from our revolutionary platform table to individual therapies that address the best technique, pressure, and infusion for every customer and every visit.
The result is a full-body experience that is summed up in our symbol, the butterfly…beauty, strength, and health transformation.
This company thrives off Groupons for a reason. All masseuses I've encountered were trainees. I received a gift card for a massage, but appointments are scheduled over three months out, rendering it not worthwhile. I prefer visiting other establishments like Mayerson JCC, where experienced therapists are available within a week. Despite multiple attempts to contact this business, my calls remain unreturned.
HC
Heather Collado
Feb 19, 2026
1.0
I would give this place a 0 star review if it was possible. Their lack of communication, care for customer service, and appointment systems need work. My husband and I booked 2 massages for our anniversary. We book 2.5 months in advanced and within days of our booking, I reached out to clarify details. Firstly, it would be a prenatal massage for myself and a regular massage for my husband. The receptionist understood and confirmed I would be okay. Second, they do not do couples massages so we would not be in the same room which we understood and were okay with. She proceeded to accommodate us and say we can start within 15 minutes of each other, changing our massage times.
Upon arriving, we were informed my husband missed his appointment and 15 minute grace period. The change time was not updated in their system. The receptionist claimed the phone number on file was in correct & did not go through, and that they didn’t even have his on file to reach out. I checked our client portals, BOTH phone numbers AND emails were accessible. We got a half assed apology, and not a care in the world to help us or figure something out. We didn't expect special treatment, but at least a solution or a time to reschedule would have been decent.
My advice, go somewhere local and a not a big business who doesn’t care for their clients.
NP
Nadine Pumpelly
Feb 9, 2026
1.0
The massages were great. The customer service however is horrible. They literally charged me $35 just because I called a month earlier and scheduled my appointment and they said because I scheduled my appointment in November but my actual massage was at the beginning of January that they charged me $35 just because of that. Also I had a hour and a half massage scheduled. They only did an hour and then would not credit me that other 30 minutes that I paid for. So I'm literally out over $100 just because of this place and they won't do anything. I keep emailing. They won't respond to my emails. Absolutely! So frustrated with this place and the lack of customer service
TT
Trisha
Jan 27, 2026
5.0
Went for the first time and ended up with Jesse. They made me comfortable and did a lovely job, I highly recommend. Check Groupon for a discount, and pay some that discount forward through your tip! 😉
BC
Brianna Clarkson
Jan 15, 2026
1.0
They never answer the phone, I’ve been trying to get ahold of them for weeks
What types of massage therapy does NANI Massage offer?
NANI Massage provides therapeutic massage with healing ingredients designed for a full-body transformational experience focusing on health beyond relaxation.
Where is NANI Massage located?
NANI Massage is located at 5165 Bowen Drive, Mason, OH 45040, USA.
What are the operating hours of NANI Massage?
NANI Massage is open Monday to Friday from 9:00 AM to 8:00 PM and Saturday from 9:00 AM to 6:00 PM. The spa is closed on Sundays.
What payment methods does NANI Massage accept?
NANI Massage accepts American Express, Apple Pay, Cash, Discover, Mastercard, and Visa.
How can I contact NANI Massage for an appointment or inquiries?
You can contact NANI Massage via phone at +1 513-486-5003 or email at masonnani@nanimassage.com.
Does NANI Massage have an online presence where I can learn more?
Yes, you can visit their website at http://www.nanimassage.com or follow them on Instagram @nani.massage and Twitter @Nani_Massage.
What nearby dining options are available around NANI Massage?
Nearby dining options include Thai Spicy (Thai cuisine), Seoul Korean BBQ & Hotpot, IHOP for breakfast and brunch, Fox & Hound Mason (pub and sports bar), and Red Robin Gourmet Burgers.
Are there other beauty and wellness services near NANI Massage?
Yes, nearby beauty and wellness services include Amour Nails, Escape Nails Spa, Supercuts hair salon, and America's Best Contacts & Eyeglasses.
If I am visiting NANI Massage, are there any convenient financial or insurance services nearby?
Nearby services include Charles Johnson Insurance, AAA insurance, PNC Bank, Woodforest National Bank, and Western Union for money transfers.
How can visiting nearby entertainment or retail locations complement my visit to NANI Massage?
After your massage, you can enjoy shopping or entertainment at nearby GameStop or Shoppes at Deerfield, or relax at local bars like Bailey's Pub & Grille or Fox & Hound Mason.
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