NANI’s Massage combines the holistic powers of therapeutic massage and healing ingredients to deliver a transformational experience that will rejuvenate the body, quiet the mind, and refresh the soul.
NANI was founded on the idea that massage therapy extends far beyond pampering and relaxation to a ritual for optimal health.
Every touch point of the NANI experience is supportive of this philosophy, from our revolutionary platform table to individual therapies that address the best technique, pressure, and infusion for every customer and every visit.
The result is a full-body experience that is summed up in our symbol, the butterfly…beauty, strength, and health transformation.
Many customers reported poor customer service, including last-minute cancellations and lack of response from management.
Massage Quality
While some therapists received high praise for their skills, numerous reviews mentioned inconsistent quality and shorter massage durations than expected.
Booking Issues
Customers frequently experienced difficulties with scheduling appointments, often needing to book months in advance and facing cancellations.
Facility Experience
The facility was generally described as clean and welcoming, but some customers noted discomfort with the massage setup and noise levels.
Membership Concerns
Several long-term members expressed frustration with the membership model, citing issues with appointment availability and unexpected charges.
KJ
Kae Johnson
Dec 6, 2025
5.0
rocky was absolute AMAZING. she was so welcoming, made me feel comfortable, and did so so so well with the massage. i already booked my next massage :)
MC
miguel cortes
Dec 4, 2025
1.0
This place is a joke!!!!!!! Had to book a month out and when I called 2 weeks prior to verify they said they are going to have to reschedule and someone should call me next week? After thinking about it for a few days I decided its not worth the hassle and canceled it run away from this place.
Update my wife had a seperate appointment(booked a month out also) on a different day with another person and she just got a call saying they are going to have to reschedule her too, we canceled both. Dont know who's running this place but they need to find another line of work good luck if you decide to try them out.
NT
Norbert Thomas
Nov 16, 2025
5.0
Well needed. Completely enjoyed
DM
Dameka Moore
Nov 14, 2025
1.0
Extremely Unprofessional Experience – Canceled Last Minute, No Management, No Response
I’m writing this review because I want others to be aware of how poorly Nani Massage handles their customers. I booked a couples massage over a month in advance for a deeply personal and difficult time—supporting my husband through the one-year loss of his mother and trying to find a moment of peace before my upcoming surgery.
Two days before the appointment, I received a cancellation notice because the therapist had been fired. The staff openly shared details about “violations of code of conduct,” which was inappropriate and unprofessional.
What was even more concerning was being told that no management is ever on site, no one can make decisions, and no alternative appointment or gesture of goodwill could be offered. Their next availability was a month away—completely unrealistic given our situation.
I emailed their management (and general inbox) immediately and received zero response.
This experience showed a complete lack of professionalism, organization, and customer care. What was supposed to be something healing during a painful time instead became another source of stress. I cannot recommend this business based on how they treated us.
CD
Casey Damron
Nov 8, 2025
5.0
I saw Janee W this morning. I have had hundreds of massages and never have I left in happy tears. She is a very special person. You can tell she deeply cares about her clients. She helped me physically, emotionally, and all of the above. Not only that, but the facility was beautiful and clean. 10 out of 10 experience. I will definitely be coming back.
What types of massage therapy does NANI Massage offer?
NANI Massage provides therapeutic massage with healing ingredients designed for a full-body transformational experience focusing on health beyond relaxation.
Where is NANI Massage located?
NANI Massage is located at 5165 Bowen Drive, Mason, OH 45040, USA.
What are the operating hours of NANI Massage?
NANI Massage is open Monday to Friday from 9:00 AM to 8:00 PM and Saturday from 9:00 AM to 6:00 PM. The spa is closed on Sundays.
What payment methods does NANI Massage accept?
NANI Massage accepts American Express, Apple Pay, Cash, Discover, Mastercard, and Visa.
How can I contact NANI Massage for an appointment or inquiries?
You can contact NANI Massage via phone at +1 513-486-5003 or email at masonnani@nanimassage.com.
Does NANI Massage have an online presence where I can learn more?
Yes, you can visit their website at http://www.nanimassage.com or follow them on Instagram @nani.massage and Twitter @Nani_Massage.
What nearby dining options are available around NANI Massage?
Nearby dining options include Thai Spicy (Thai cuisine), Seoul Korean BBQ & Hotpot, IHOP for breakfast and brunch, Fox & Hound Mason (pub and sports bar), and Red Robin Gourmet Burgers.
Are there other beauty and wellness services near NANI Massage?
Yes, nearby beauty and wellness services include Amour Nails, Escape Nails Spa, Supercuts hair salon, and America's Best Contacts & Eyeglasses.
If I am visiting NANI Massage, are there any convenient financial or insurance services nearby?
Nearby services include Charles Johnson Insurance, AAA insurance, PNC Bank, Woodforest National Bank, and Western Union for money transfers.
How can visiting nearby entertainment or retail locations complement my visit to NANI Massage?
After your massage, you can enjoy shopping or entertainment at nearby GameStop or Shoppes at Deerfield, or relax at local bars like Bailey's Pub & Grille or Fox & Hound Mason.