NANI Massage

Reviews

• GL

  G L-C

  1 day ago
  2.0
  This company thrives off Groupons for a reason. All masseuses I've encountered were trainees. I received a gift card for a massage, but appointments are scheduled over three months out, rendering it not worthwhile. I prefer visiting other establishments like Mayerson JCC, where experienced therapists are available within a week. Despite multiple attempts to contact this business, my calls remain unreturned.
• HC

  Heather Collado

  Feb 19, 2026
  1.0
  I would give this place a 0 star review if it was possible. Their lack of communication, care for customer service, and appointment systems need work. My husband and I booked 2 massages for our anniversary. We book 2.5 months in advanced and within days of our booking, I reached out to clarify details. Firstly, it would be a prenatal massage for myself and a regular massage for my husband. The receptionist understood and confirmed I would be okay. Second, they do not do couples massages so we would not be in the same room which we understood and were okay with. She proceeded to accommodate us and say we can start within 15 minutes of each other, changing our massage times. Upon arriving, we were informed my husband missed his appointment and 15 minute grace period. The change time was not updated in their system. The receptionist claimed the phone number on file was in correct & did not go through, and that they didn’t even have his on file to reach out. I checked our client portals, BOTH phone numbers AND emails were accessible. We got a half assed apology, and not a care in the world to help us or figure something out. We didn't expect special treatment, but at least a solution or a time to reschedule would have been decent. My advice, go somewhere local and a not a big business who doesn’t care for their clients.
• NP

  Nadine Pumpelly

  Feb 9, 2026
  1.0
  The massages were great. The customer service however is horrible. They literally charged me $35 just because I called a month earlier and scheduled my appointment and they said because I scheduled my appointment in November but my actual massage was at the beginning of January that they charged me $35 just because of that. Also I had a hour and a half massage scheduled. They only did an hour and then would not credit me that other 30 minutes that I paid for. So I'm literally out over $100 just because of this place and they won't do anything. I keep emailing. They won't respond to my emails. Absolutely! So frustrated with this place and the lack of customer service
• TT

  Trisha

  Jan 27, 2026
  5.0
  Went for the first time and ended up with Jesse. They made me comfortable and did a lovely job, I highly recommend. Check Groupon for a discount, and pay some that discount forward through your tip! 😉
• BC

  Brianna Clarkson

  Jan 15, 2026
  1.0
  They never answer the phone, I’ve been trying to get ahold of them for weeks

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