JCPenney Salon

Reviews

• TK

  Tenetia Kendall

  Jan 11, 2026
  1.0
  My daughter and I had one of the worst experiences at the JC Penney salon in Dayton, Ohio on Saturday 1/10/26. I booked an appointment online for my daughter. She's preparing to start her Spring semester of her sophomore year in college. It's very difficult to catch a free moment with her, so the salon visit was a gift. I have been going to penney's salons for years, and felt confident that we would have a pleasant experience at this one. We walked into a disaster, that included several confused employees, a belligerent customer that insisted that she and her companion be taken care of before anyone else, and a lobby full of ladies that looked surprised to see this kind of mess in a place of business. There was one gentlemen that was genuinely sorry for the confusion and asked that we wait for the manager to explain what happened. We waited.....and waited...and watched as the belligerent customer spoke incessantly with both the stylist and the manager. My daughter and I were never addressed by the stylist. We grew tired of just sitting there, so I asked to speak to the manager before we walked out. She eventually tore herself away from the other customer only to tell us that there was a misunderstanding and that we would need to reschedule. I was surprised that our inconvenience was so easily disregarded and reminded her that an additional service was attached to our appointment. More flustered responses and confusion from the employees ultimately led to the front desk lady agreeing to wax my daughter's eyebrows. Nothing was comped, no new appointment was made and still no response from the stylist that seemed to have caused all of this confusion. As a longtime customer I am extremely disappointed in this location and ask that you address this experience with them and me directly.
• BP

  Brenda P

  Nov 7, 2025
  5.0
  My stylist was Kaycee. She did an excellent job!! I would definitely recommend her. She was thorough, took her time and was very knowledgeable.
• NN

  Nisha

  Nov 3, 2025
  1.0
  Worst experience for haircut I ever had in my life .Going to Supercuts or great clips is much better than wasting money and looks . The lady who trimmed my hair did the worst job and she blow dried my ears with hot air . The blow out look I got …. Oh god I can’t explain to anyone. Such a worst part. They are not doing their job and no professionalism . Don’t ever go to this place , it will cost your money , time and disappointment .
• RL

  Rynn LaGrand

  Mar 4, 2021
  5.0
  This is the only place I'll ever get my hair done at anymore! Emily always takes care of me, and I can't praise her enough! Very kind, understanding, and willing to work with you to find your dream style! Have no fear fellow mixed and black girls, you're in good hands here and they know what they're doing! 👍🏽👍🏽👍🏽
• DD

  dana d.

  Aug 17, 2018
  5.0
  I always feel beautiful when I leave here all the ladies do a perfect job cutting and doing my hair and I am super super picky and slightly ocd so that’s super important for my hair to be perfect!!!!

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