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About
Day SpaSpaNail SalonMassage SpaMassage TherapyGift ShopWoodhouse Day Spa
We would like to invite you to experience the Woodhouse difference. A tranquil, transformational environment that's both memorable and healthful. From beginning to end, our dedicated spa team ensures that your visit enhances your well-being. Upon entering, you're treated to a warm smile, a luxurious robe, and reflexology sandals that release the day's stresses. You'll relax in our Quiet Room, where a selection of specialty, loose-leaf teas begins your journey to relaxation and rejuvenation. We truly value your visit with us and will treat you like a guest in our home, give us a call or schedule your experience online and see for yourself what sets us apart.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.6
234 reviews
5 stars
194
4 stars
11
3 stars
9
2 stars
9
1 star
11
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the staff for their professionalism, kindness, and attentiveness during treatments.
Relaxing Atmosphere
The spa's calming environment and quiet rooms were frequently highlighted as key features that enhanced the overall experience.
Cleanliness
Many reviews noted the spa's cleanliness and well-maintained facilities, contributing to a positive impression.
Value for Money
Some customers felt that the pricing was high relative to the services received, with a few expressing disappointment over specific treatments not meeting expectations.
Specialized Treatments
Several customers recommended specific therapists for their exceptional skills, particularly in massages and facials.
- PMPaige Miller3 days ago5.0The purifying/detox facial was amazing!! My lady was so friendly and did such a good job. Very relaxing and refreshing
- RYRonalee Yandolino6 days ago5.0Jordan is an extremely talented masseuse. I highly recommend him to anyone who needs a most excellent massage.
- JTJef TaylorJan 6, 20262.0China, my masseuse, was amazing. The rest of the experience left quite a bit to be desired, particularly at such a high price point. When I walked in the woman who greeted me was not friendly. She asked how I was and when I responded she seemed profoundly uninterested. She quickly showed me the locker room, where there was a workman doing some repair, and then disappeared. When I made the reservation I had to fill out an intake form online, when I got to the spa I had to fill out another intake form. This kind of redundancy really annoys me. Fix it. The online intake form asks what your favorite drink is, and when I was at the Dublin location a year or two ago I was offered a drink afterwards, but not here. Felt like asking about favorite drink is just a tease, albeit not a fun one. The massage was great. China was perfect and very kind. I think some people think paying a lot for things makes those things better, and in theory it should, but in this case it did not. I got a massage and a Keurig coffee in a quiet room for $200, and i spent about 15 minutes filling out forms for no reason.
- AGAndrea GilsenanJan 3, 20263.0Beautiful spa and fantastic technician. However, they allow “dermaplane with no time added”. My tech today was super thorough, which was great, but made my 50 minute facial a very expensive dermaplaning session with a side of facial. Just seems wrong and misleading… super frustrated.
- CLCorinne LaMarcaDec 21, 20255.0Feeling stressed and the holidays are keeping you hopping ??? Please do yourself a favor…..take a time out and get a relaxing massage and a moisturizing facial. Woodhouse has a wonderful staff to take your worries away! Even if it’s just for an hour or two! You deserve it, just like me! Javon will massage your worries away.
Frequently Asked Questions About Woodhouse Spa - Polaris
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is required to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone. Credit cards are required to reserve all appointments, including those using gift cards. We accept Visa, Mastercard, Discover and American Express.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Minor Policy
To ensure a serene atmosphere for all our guests, Woodhouse Spa welcomes individuals aged 13 and above. We kindly request that only those receiving services accompany you to the spa. Minors (guests under the age of 18) may only receive Woodhouse Spa services following written parental/legal guardian consent. Woodhouse Spa reserves the right to limit and/or prohibit services for underage guests. Minor guests must be paired with a therapist of the same sex. Guests under the age of 18 must have a parent/legal guardian present during the entirety of the performed service(s). Minors may not receive treatments in the Vichy Shower. Minor guests must be 16+ to receive Bikini Wax and have a parent or guardian in the room. Minors may not receive Brazilian Wax.
Spa Payments, Gratuity, and Gift Cards
We accept all major credit and debit cards, cash and Woodhouse Spa gift cards. Unfortunately, we are unable to accept checks at this time. Woodhouse gift card contains a value that may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at the time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable but can be converted to spa credit. Gratuities are not included in the value of the services and are at the discretion of the guest.
Spa Products and Returns
For products that have been opened or partially used, or if returned beyond our 30-day return window, we offer an in-store credit. Clothing items and products that remain unopened or unused, and those returned within the 30-day period, qualify for a refund to the original form of payment.
Parking
The spa is located on Polaris Parkway, adjacent to Gigi's Cupcakes and The Lash Lounge. Convenient parking is available right outside our building.
Nails
We are delighted to offer a luxurious selection of traditional manicures and pedicures. Our guests can choose from a variety of premium polishes to suit their preferences:
CND Vinylux Long Wearing Polish: Enjoy a polished look that lasts with our durable and stylish CND Vinylux range.
CND Shellac Gel Polish: Opt for the long-lasting, high-shine finish of CND Shellac, perfect for those seeking a resilient and glossy manicure. Please note that we do not offer gel polish pedicures.
Dazzle Dry: Elevate your experience with Dazzle Dry, a revolutionary lacquer system that dries completely in just 5 minutes without the need for UV or LED lights. Despite its long-lasting nature, Dazzle Dry polish can be removed easily with regular nail polish remover.
Please note: We are unable to remove SNS/dip and acrylic nails at this time. We apologize for any inconvenience this may cause and appreciate your understanding.
How can I book a reservation at Woodhouse Spa - Polaris?
You should schedule your appointment as early as possible or right after your last visit. Reservations require a credit card to guarantee your slot. Visit https://na1.meevo.com/CustomerPortal/onlinebooking?tenantId=200426&locationId=201906 to book online.
What should I know about arrival times for my spa appointment?
Arrive 15 minutes before your scheduled time, and new guests should allow 30 minutes to complete their guest profile. Late arrivals will shorten your treatment time but will be charged in full.
What is the cancellation policy at Woodhouse Spa - Polaris?
You must provide at least 24 hours' notice to cancel or reschedule appointments. For packages or treatments over 2 hours, a 48-hour notice is required. Insufficient notice may result in charges up to the full service value.
Are minors allowed to receive spa treatments?
Guests aged 13 and above are welcome. Minors under 18 require written parental consent and must be accompanied by a parent or guardian during the service. Some treatments have age restrictions, such as no Brazilian Wax for minors.
What payment methods does Woodhouse Spa - Polaris accept?
They accept Visa, Mastercard, Discover, American Express, cash, and Woodhouse Spa gift cards. Checks are not accepted.
What products are used or available at Woodhouse Spa - Polaris?
They feature skincare brands including SkinCeuticals, Farmhouse Fresh, Voya Skincare, Babor Skincare, and Sonoma Lavender. Product returns depend on usage and timeframe, with options for refunds or store credit.
What are the spa's operating hours?
Woodhouse Spa - Polaris is open daily from 9:00 AM. Monday to Wednesday and Sunday close at 7:00 PM, while Thursday through Saturday close at 8:00 PM.
Where is Woodhouse Spa - Polaris located and is parking available?
It is located at 2015 Polaris Parkway, Columbus, OH 43240, adjacent to Gigi's Cupcakes and The Lash Lounge, with convenient parking available outside the building.
What nearby places can I visit before or after my spa appointment?
You can easily visit Polaris Fashion Place for shopping or dine at nearby restaurants like Outback Steakhouse, Fukuryu Ramen, or Mellow Mushroom. Starbucks and Gigi's Cupcakes are great options for coffee or treats.
Are there nearby services to help with technology issues while visiting the spa?
Yes, if you need phone or computer repairs, uBreakiFix by Asurion and uBreakiFix stores are nearby to assist you during your visit.