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We would like to invite you to experience the Woodhouse difference. A tranquil, transformational environment that's both memorable and healthful. From beginning to end, our dedicated spa team ensures that your visit enhances your well-being. Upon entering, you're treated to a warm smile, a luxurious robe, and reflexology sandals that release the day's stresses. You'll relax in our Quiet Room, where a selection of specialty, loose-leaf teas begins your journey to relaxation and rejuvenation. We truly value your visit with us and will treat you like a guest in our home, give us a call or schedule your experience online and see for yourself what sets us apart.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.6
213 reviews
5 stars
177
4 stars
9
3 stars
8
2 stars
8
1 star
11
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the staff for their professionalism, attentiveness, and expertise in providing treatments.
Relaxing Atmosphere
The spa's ambiance, including the quiet room and overall decor, was frequently highlighted as calming and conducive to relaxation.
Mixed Experiences
While many reviews were overwhelmingly positive, some customers reported dissatisfaction with specific services or perceived value for money.
Pricing Concerns
Several customers noted that the services were on the expensive side, with some feeling that the quality did not always match the high prices.
Specialized Treatments
Specific therapists, such as Jay and Adam, received high praise for their massage techniques and personalized care.
- ASAmy Stellutto4 days ago4.0This spa is spotless, and the staff is on top of every item being in its place. The staff is helpful though maybe not overly friendly. The services are very good. The only changes I would make would be to the refreshments. I believe the plastic tea bags are known to contain microplastics, and these are the loudest possible snacks for a quiet room (and nuts could be problematic for some). The pricing is fairly high, which I would be perfectly happy to pay if there were additional features, like a sauna and/or a steam room. Overall, I would definitely recommend to a friend. For me, it's a very occasional splurge.
- MGMonica GetzNov 15, 20255.0A experienced esthetician that you connect with always seems to leave the spa that I go to. I’ve been to Woodhouse in the past for services and decided to return. I enjoy facials every six weeks or so and Susie did a fantastic service.
- MMMsENov 4, 20253.0Nice environment, I would rate it more at 3.5 stars. I had the 80 minute body balance that was supposed to be administered with light to medium strokes. I would say that 80% of the massage leaned more to the lighter side of pressure. Not quite what I expected. I’m still chasing that one massage that sets the pace for every other massage that I receive. Perhaps from the reviews that I’ve read, Javon may be the person that I need to book with? The price only matters if my need is not met.
- JJjlnicolosiNov 2, 20255.0Everyone at the front desk greeted me upon arrival All front desk staff were polite a d courteous . I was asked if I needed a refresher on the locker room. A staff member noticed I was washing my hands and set out a cloth for me . My facial isn’t ,Susie was excellent . I received a dermaplane facial . She answered all my questions ,and made suggestions for my skincare routine . I really enjoyed the neck , shoulder and and back massage . The quit rooms were relaxing .
- MCMaggie chudikOct 31, 20255.0Great experience and a wonderful facial. I will say after a long day of work, it was always a nice perk to have a glass of wine in the "quiet room". It was actually one of my favorite parts and something that differentiated Woodhouse from other spa experiences. It ticked it up a notch. I would suggest bringing it back...it can't be "that" expensive with the prices that are charged.
Frequently Asked Questions About Woodhouse Spa - Polaris
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is required to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone. Credit cards are required to reserve all appointments, including those using gift cards. We accept Visa, Mastercard, Discover and American Express.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Minor Policy
To ensure a serene atmosphere for all our guests, Woodhouse Spa welcomes individuals aged 13 and above. We kindly request that only those receiving services accompany you to the spa. Minors (guests under the age of 18) may only receive Woodhouse Spa services following written parental/legal guardian consent. Woodhouse Spa reserves the right to limit and/or prohibit services for underage guests. Minor guests must be paired with a therapist of the same sex. Guests under the age of 18 must have a parent/legal guardian present during the entirety of the performed service(s). Minors may not receive treatments in the Vichy Shower. Minor guests must be 16+ to receive Bikini Wax and have a parent or guardian in the room. Minors may not receive Brazilian Wax.
Spa Payments, Gratuity, and Gift Cards
We accept all major credit and debit cards, cash and Woodhouse Spa gift cards. Unfortunately, we are unable to accept checks at this time. Woodhouse gift card contains a value that may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at the time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable but can be converted to spa credit. Gratuities are not included in the value of the services and are at the discretion of the guest.
Spa Products and Returns
For products that have been opened or partially used, or if returned beyond our 30-day return window, we offer an in-store credit. Clothing items and products that remain unopened or unused, and those returned within the 30-day period, qualify for a refund to the original form of payment.
Parking
The spa is located on Polaris Parkway, adjacent to Gigi's Cupcakes and The Lash Lounge. Convenient parking is available right outside our building.
Nails
We are delighted to offer a luxurious selection of traditional manicures and pedicures. Our guests can choose from a variety of premium polishes to suit their preferences:
CND Vinylux Long Wearing Polish: Enjoy a polished look that lasts with our durable and stylish CND Vinylux range.
CND Shellac Gel Polish: Opt for the long-lasting, high-shine finish of CND Shellac, perfect for those seeking a resilient and glossy manicure. Please note that we do not offer gel polish pedicures.
Dazzle Dry: Elevate your experience with Dazzle Dry, a revolutionary lacquer system that dries completely in just 5 minutes without the need for UV or LED lights. Despite its long-lasting nature, Dazzle Dry polish can be removed easily with regular nail polish remover.
Please note: We are unable to remove SNS/dip and acrylic nails at this time. We apologize for any inconvenience this may cause and appreciate your understanding.
How can I book a reservation at Woodhouse Spa - Polaris?
You should schedule your appointment as early as possible or right after your last visit. Reservations require a credit card to guarantee your slot. Visit https://na1.meevo.com/CustomerPortal/onlinebooking?tenantId=200426&locationId=201906 to book online.
What should I know about arrival times for my spa appointment?
Arrive 15 minutes before your scheduled time, and new guests should allow 30 minutes to complete their guest profile. Late arrivals will shorten your treatment time but will be charged in full.
What is the cancellation policy at Woodhouse Spa - Polaris?
You must provide at least 24 hours' notice to cancel or reschedule appointments. For packages or treatments over 2 hours, a 48-hour notice is required. Insufficient notice may result in charges up to the full service value.
Are minors allowed to receive spa treatments?
Guests aged 13 and above are welcome. Minors under 18 require written parental consent and must be accompanied by a parent or guardian during the service. Some treatments have age restrictions, such as no Brazilian Wax for minors.
What payment methods does Woodhouse Spa - Polaris accept?
They accept Visa, Mastercard, Discover, American Express, cash, and Woodhouse Spa gift cards. Checks are not accepted.
What products are used or available at Woodhouse Spa - Polaris?
They feature skincare brands including SkinCeuticals, Farmhouse Fresh, Voya Skincare, Babor Skincare, and Sonoma Lavender. Product returns depend on usage and timeframe, with options for refunds or store credit.
What are the spa's operating hours?
Woodhouse Spa - Polaris is open daily from 9:00 AM. Monday to Wednesday and Sunday close at 7:00 PM, while Thursday through Saturday close at 8:00 PM.
Where is Woodhouse Spa - Polaris located and is parking available?
It is located at 2015 Polaris Parkway, Columbus, OH 43240, adjacent to Gigi's Cupcakes and The Lash Lounge, with convenient parking available outside the building.
What nearby places can I visit before or after my spa appointment?
You can easily visit Polaris Fashion Place for shopping or dine at nearby restaurants like Outback Steakhouse, Fukuryu Ramen, or Mellow Mushroom. Starbucks and Gigi's Cupcakes are great options for coffee or treats.
Are there nearby services to help with technology issues while visiting the spa?
Yes, if you need phone or computer repairs, uBreakiFix by Asurion and uBreakiFix stores are nearby to assist you during your visit.