Lush Cosmetics Polaris

4.7
219 reviews
Display of different packaged and unpackaged haircare products. Some stood on coloured plinths. The rest of the shop is visible in the background.
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Business Details

1500 Polaris Parkway, Columbus, OH
43240, United States
(614) 846-6353
http://www.lush.com
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About

Cosmetics StorePerfume StoreGift ShopGift Basket StoreBeauty Supply Store
Lush Cosmetics makes fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. We're proud to say that over 35% of our products are naked (packaging-free) and most of our packaging is made from recycled and recyclable materials. From the iconic bath bomb to body butters, vegan haircare, fresh face masks, and more—Lush is your one stop shop for ethical, fun, and fabulous products. Our manufacturing facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit First Nation, Anishnabeg, Chippewa, Haudenosaunee, and Wendat. As guests on this land, we act to repair past harm in allyship with Indigenous People everywhere.

Details

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Location

Lush Cosmetics Polaris
1500 Polaris Parkway, Columbus, OH
43240, United States

Hours

Reviews

4.7
219 reviews
5 stars
182
4 stars
23
3 stars
6
2 stars
3
1 star
5

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, helpful, and knowledgeable, with many customers highlighting individual employees for their exceptional service.

Product Quality

Customers love the variety and quality of products, particularly bath bombs and skincare items, often noting their effectiveness and pleasant scents.

Store Environment

The store is described as clean, well-organized, and inviting, although some customers mention it can feel cramped when busy.

Mixed Experiences

While most feedback is positive, there are a few negative experiences related to customer service and product availability.

Ethical Practices

Customers appreciate Lush's commitment to ethical and environmentally friendly products, which enhances their overall shopping experience.
  • KC
    Krista Canoles
    5 days ago
    5.0
    I had a wonderful experience at this Lush location. The store was incredibly organized and fully stocked, with more inventory than I’ve seen at any other Lush. Kyla was amazing: super knowledgeable about all the products and able to give me thoughtful, spot-on recommendations. Easily my best Lush experience yet! Highly recommend.
  • MK
    Match Ka
    Nov 2, 2025
    1.0
    First time shopping at Lush ever and found a sharp piece of plastic in the minion bath bomb we purchased at this location a couple of weeks ago. My daughter accidentally sat on it when the bath bomb fizzed out. Luckily she wasn't hurt but it brought back bad memories of how I ended up in ER when I sat on a sharp toy as a kid.
  • DC
    Diana Craddock
    Sep 8, 2025
    5.0
    Stopped in today while I was in town, store was well organized, clean and there was so much to look at. I have to say, Molly that works there is the most awesome person I've ever met, she was helpful, kind and funny. I left the store in such a wonderful mood and when I got back to my hotel room I tried the samples she included, I will definitely be purchasing them! The Karma soap sample smells amazing and I'm obsessed with it lol, I can't wait to share the gifts I picked out for my daughter for her birthday and include her samples as well.
  • MW
    Marsi Wilson
    Sep 3, 2025
    5.0
    Molly was so amazing she took so much time with me to google, research, and help me find what I wanted. I wanted/was looking for something very specific and have allergies as well and im so happy with that I purchased she was so personable! Im from out of town so sadly doubt ill be back to that store but it makes me want to shop other lush stores or online with how she explained everything!
  • CH
    Craig Howard
    Aug 17, 2025
    5.0
    On August 13th around 7:30 p.m., I visited Lush Polaris. My youngest child underwent surgery at Children’s Hospital that morning, and coincidentally, it was also my birthday and my middle child’s birthday. We tried to make the most of the day for him. One of the employees noticed my badge and started a conversation with me regarding my children. They showed exceptional kindness and understanding, expressing their thoughts and prayers for our well-being. Although I was unable to express my gratitude at the time, their gesture had significant meaning for me. I wanted to say thank you.
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Frequently Asked Questions About Lush Cosmetics Polaris

What types of products does Lush Cosmetics Polaris offer?

Lush Cosmetics Polaris offers fresh, handmade, cruelty-free, and vegetarian products including bath bombs, bubble bars, hair treatments, face cleansers, body lotions, and more.

What are the store hours for Lush Cosmetics Polaris?

The store is open Monday through Saturday from 11:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.