Hammer & Nails - New Albany

Reviews

• JJ

  Jason

  2 days ago
  3.0
  The intro and first time visit special was good. The drink options are on par. My pedicure was great and we had a good conversation. The haircut was decent but not for the money. He was not very social or open. I was rushed and didn't even get half the service I signed up for. Took 30 minutes to trim the sides and top. No towel, wash, or anything. Blew the hair off the cape onto my feet and said, there ya go. Thanks..
• CW

  Carson Wellman

  3 days ago
  5.0
  Hailey is detailed and takes her time with customers. She's personable and provides comfort during the entire appointment.
• MC

  Michael Cockerell

  Feb 16, 2026
  5.0
  First time having a beard trim and pedicure. Was a great experience. I will definitely be back.
• AM

  Avery McCombs

  Feb 9, 2026
  1.0
  The service was great, but requiring a membership for a service most people don’t do monthly is just straight asinine. I’d be much happier if they were a normal barber shop with set prices, requiring a membership is just pure business incompetence, and prices out most customers at 75 dollars a month. Absolutely ridiculous that they don’t even allow set pricing, you either get a membership or go elsewhere they say. Disappointing…
• AJ

  Andrew Junak

  Feb 2, 2026
  1.0
  This establishment has the sketchiest membership policies I’ve ever encountered and I highly recommend anyone take their hard earned money elsewhere if you are reading this. I’m taking the time to write this because I have been charged for 7 months of services AFTER I cancelled my membership with Hammer and Nail. This insanity began with their front desk staff back in June 2025. My barber and the front desk were 100% aware of me needing to cancel my membership since my job was no longer going to be in the area and we live 40+ minutes away. They first refused to let me downright cancel my membership saying I still had unused services left over on my account. They will refuse to refund these unused services (RED FLAG) and also tout “month to month memberships” and “no commitments necessary”. So they talked me into placing my account on a temporary “freeze” so I can use the services that they refused to refund (again this not a drug company or purchasing food and trying to return it). So I just pleasantly said “okay”. I used up my services by June of 2025 and after using the final service I approached the front desk to cancel my services completely. They gave me the thumbs up and said I was all good to go, no questions asked. Fast forward to January of 2026 I notice I have been billed $75 since July of 2025 ($450). No big deal I’ll just call them, they will have this on record that I cancelled and refund me for the error on their part right? Especially since they can see I have 14 UNUSED services on my account and have been a member for 2+ years in the past? INSTEAD, what I was met with were the following: 3 weeks of unreturned phone calls and dodging refunding me or providing any answers. 1/13 - “oh we are sorry we will talk to the manager and call you back tomorrow” - no call or follow up for 1+ week. 1/22 - “oh sorry we didn’t get back to you we need to run this by the district manager, good news is they will be in the office today so I’ll give you a call first thing tomorrow” - no call the next day. 1/28 - “so sorry but our district manager is out of the state opening up 3 more locations so you’ll have to wait until Wednesday or Thursday of next week before we can do anything about your refund” So here we are going on 4 WEEKS where they are holding $450 in error on their part for completely unused non-rendered services within my account. Here were a few reasons for “why” they are refusing to refund the full amount: 1. “You signed up at the Westerville location so they were supposed to cancel your membership” - never was told this when I cancelled and again they have no contract stating this. I would have happily called Westerville and cancelled my membership. Also bear in mind that I have been getting monthly haircuts for well over a year at the New Albany location. 2. “We don’t have proof that you actually tried to cancel your membership” - how about 12+ unused services in my count? Does it make sense to “throw away” $450 especially when I was a regular coming in on a monthly basis for 2+ years? I would say you could ask my barber but since he no longer works there due to high staff turnover, it presents a problem with “confirming” this. Front desk staff and my barber were fully aware of this and there were many conversations prior to my cancellation. If you’ve made it this far thanks for reading. I genuinely hope you take your business elsewhere because this has probably been one of the most drawn out and frustrating experiences I’ve ever had with a company. What should have been a simple error or mistake on their part has turned into a massive time suck on my end. 3 weeks and still no resolution with excuse after excuse after excuse and no accountability to go with it. All of this for just average services over a 2+ year time span. Go support your local barbershops because Hammer and Nail will take your money, refuse to refund it, gaslight you in saying you never cancelled your membership and put you on a 3-4 week hold while their district manager “opens up 3 new stores in other states”.

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