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We invite you to experience the Woodhouse difference. A tranquil, transformational environment that's both memorable and healthful. From beginning to end, our dedicated spa team ensures that your visit enhances your well-being. Upon entering, you're treated to a warm smile, a luxurious robe, and reflexology sandals that release the day's stresses. You'll relax in our Quiet Room, where a selection of specialty, loose-leaf teas begins your journey to relaxation and rejuvenation. We truly value your visit with us and will treat you like a guest in our home, give us a call or schedule your experience online and see for yourself what sets us apart.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.7
519 reviews
5 stars
427
4 stars
46
3 stars
18
2 stars
14
1 star
14
What are people saying?
AI-generated from recent customer reviews
Service Quality
While many customers praised the quality of massages and treatments, there were several complaints about inconsistent service, including massages ending early and lack of proper accommodations for specific needs.
Customer Experience
Several reviews highlighted excellent customer service and a welcoming atmosphere, but there were notable instances of unprofessional behavior from staff, particularly at the front desk.
Ambiance
The spa's ambiance received high marks for being relaxing and luxurious, contributing positively to the overall experience for many customers.
Value for Money
Customers expressed mixed feelings about the pricing, with some feeling the services did not match the premium prices charged, particularly regarding nail services.
Staff Professionalism
While many staff members were commended for their skills and attentiveness, there were complaints about a lack of professionalism from some front desk employees, impacting the initial customer experience.
- NRNatalie Rivers5 days ago5.0I booked a couples massage the day after our wedding and could not be more impressed by Woodhouse Day Spa. They were incredibly wonderful at check-in, our services were top notch and they even went above and beyond -- looking up our wedding registry and giving us a thoughtful gift to celebrate. If you are getting married soon or celebrating a milestone -- do yourself a favor and book with Woodhouse.
- ZCZoe CarneyNov 12, 20255.0Angel is truly in a league of her own when it comes to massage therapy & bodywork. Every movement is intentional and purposeful. She creates a healing experience that leaves your body and mind feeling relaxed and renewed. She genuinely cares about her clients and took the time to understand my needs and that’s super important to me!I’ve been with her throughout her entire journey as a massage therapist, and watching her grow into such a confident, knowledgeable, and intuitive healer has been amazing. Angel has a gift, she’s not just doing a job, she’s sharing her energy, her compassion, and her craft. If I could rate her a million stars, I would without hesitation, thank you!!!
- SBSherrica B.Oct 29, 20255.0My first time going to Woodhouse, I was gifted a massage by my niece and I loved my experience. I was greeted upon entry, checked in, offered a glass of wine (which I accepted) and given a soft robe and slippers to change into for my massage. The massage was nice, my masseuse use the perfect amount of pressure. I appreciate the relaxation/calm room afterwards. I was pampered from the time I walked in to the time I left. Would definitely recommend.
- BBBrad BoltonOct 20, 20252.0My fiance got me a deep tissue massage as a gift. I told the masseuse what I needed to be worked on but didn’t get any of that. She only just rubbed my skin, I didn’t receive any sort of massage. The best thing was just using the nice shower afterwards.
- GWgigi WOct 19, 20251.0I stopped into Woodhouse Montgomery on Saturday. It was my first time visiting this location. They had about 45 minutes until closing and I wanted to purchase a gift card for my moms birthday so it was a quick in and out stop. When I walked in, one of the receptionists looked right at me but didn’t greet me. Neither receptionist said hello and I was completely ignored. I stood there awkwardly until the other receptionist finally turned around, sighed, and said rudely, “What can I do for you?” I felt like such a bother to her and it was so unwelcoming and made me feel like a burden for even being there. I thought about turning around and leaving. I told her I wanted to buy a gift card, and for about 30 seconds I did not hear a response. She finally asked for my first and last name to look me up in their system. I told her the amount I wanted, she handed me the card, and that was it. The entire interaction was cold and literally transactional. I work in the service industry myself at a salon so I know the expectations. I was honestly embarrassed by how the two receptionists chose to treat a new customer who was spending a decent amount of money there. The experience left such a bad taste in my mouth that I’m even considering canceling the transaction. I told my mom about it, and she was shocked and now wondering if she’ll be receiving the same treatment if she ends up booking a service. I understand working in customer service can be a lot, but it’s really not hard to be kind and have a simple, human interaction. Especially at a spa, where the atmosphere should feel warm, relaxing, and inviting the moment you walk in. Very disappointed.
Frequently Asked Questions About Woodhouse Spa - Cincinnati
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone.
Minor Policy
So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.
Minors (guests under the age of 18) may only receive Woodhouse Spa services following written parental/legal guardian consent. Woodhouse Spa reserves the right to limit and/or prohibit services for underage guests.
Minor guests must be accompanied by a parent/legal guardian in all areas of the spa including but not limited to the Dressing/Locker Room, Quiet Room, and Retail/Lobby area.
MASSAGE / RITUALS / BODY TREATMENTS
• Minor guests must be paired with a therapist of the same sex.
• Guests under the age of 16 must have a parent/legal guardian present during the entirety of the performed service(s).
• Minors may not receive treatments in the Vichy Shower.
WAXING
• Minor guests must be 16+ to receive Bikini Wax and have a parent or guardian in the room.
• Minors may not receive Brazilian Wax.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged.
Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Woodhouse is not responsible for lost or stolen items.
Parking
Free parking is available in our two-story parking garage, located just off of Main Street, behind the Spa's front entrance. You're welcome to park in any spot that is not marked as "reserved" for one of our neighbors. Additional parking is available in the City of Montgomery's Public Parking Lot (9431 Shelly Lane), which is an approximate 3-minute walk.
Please note: The construction of the new Montgomery Quarter (located behind Woodhouse) requires the intermittent closure of northbound Main Street, which leads to our parking garage. We suggest allowing a few extra minutes for arrival. If you find Main Street closed, know that our garage is still open: simply make a right turn on Cooper Road, a right onto Main Street, then a right into the parking garage.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival if you have opted in to email and/or text messaging from the spa. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Curbside Pickup
Avoid the hassle of parking and stay cozy in your car: Woodhouse offers stress-free Curbside Pickup! Simply purchase your gift card(s) online and choose "pick up at the store." When you arrive at the spa, look for the Curbside Pickup sign, then call or text (513) 891-4772. Our friendly Concierge will be right out with your order.
Spa Payments and Gratuity
Payments are accepted in the form of Cash, most Major Credit Cards and Woodhouse Spa Gift Cards.
Gratuities are not included in the value of the services and are at the discretion of the guest.
Prices vary by spa and are subject to change without notice.
Series of services are not refundable, but can be converted to spa credit. There will be a $50 fee each time a check is returned as well as any incurred charges for collection of payment owed.
Gift Cards
Woodhouse Spa gift cards purchased at Woodhouse Cincinnati, Dayton, and Liberty Township locations do not expire. Woodhouse gift cards which contain value may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Promotional gift cards may include restrictions printed on the card and may be subject to expiration.
Redemption of a gift card is subject to certain restrictions and expirations set by each spa location or state regulations. Should a card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply.
To ensure a legitimate gift card, always purchase directly from Woodhouse Spa (in-spa or using the egift feature on our official website). Woodhouse cannot guarantee the legitimacy of gift cards purchased from third-party or resale sites. There is a risk that the card could be fake, invalid, or have a stolen balance and may not be honored at time of service.
Spa Products and Returns
In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
How can I make a reservation at Woodhouse Spa - Cincinnati?
To ensure your preferred appointment time, schedule your spa experience with as much advance notice as possible, either online or at the end of your last visit. A credit card guarantee is required. Reservations are subject to availability.
What is the policy for minors receiving services at the spa?
Minors under 18 require written parental/legal guardian consent and must be accompanied by a parent or guardian in all spa areas. Some services have additional restrictions based on age and gender of the therapist.
When should I arrive for my spa appointment?
Arrive 15 minutes prior to your scheduled time to relax and complete any necessary paperwork. New guests should allow 30 minutes. Late arrivals may reduce your treatment time and the full price will be charged.
Is there parking available at Woodhouse Spa - Cincinnati?
Yes, free parking is available in a two-story garage just off Main Street behind the spa entrance, plus additional city public parking about a 3-minute walk away. Be aware of nearby construction which may cause temporary street closures.
What payment methods does Woodhouse Spa accept?
Payments are accepted via cash, most major credit cards including American Express, Discover, Mastercard, and Visa, as well as Woodhouse Spa Gift Cards. Gratuities are not included and are discretionary.
Does Woodhouse Spa offer curbside pickup for gift cards?
Yes, you can purchase gift cards online and select curbside pickup. Upon arrival, call or text the spa, and a concierge will bring your order to your car.
What are the spa's regular operating hours?
Woodhouse Spa - Cincinnati is open Monday to Friday from 8:30 AM to 8:00 PM, and on Saturday and Sunday from 8:30 AM to 6:00 PM. Hours may vary on holidays.
What are some nearby dining options near Woodhouse Spa - Cincinnati?
You can visit nearby restaurants such as Napa Kitchen + Bar, Stone Creek Dining - Montgomery, Village Tavern, and The Corner Pub to enjoy a meal or drinks before or after your spa visit.
Are there other wellness or beauty services near Woodhouse Spa - Cincinnati?
Yes, nearby you will find Friends & Company Salon and Shape & Form Men's Grooming for additional beauty services, as well as Endres Gateway Dentistry and TrustCare Physicians for health and medical needs.
Can I relax in a quiet area at Woodhouse Spa before my treatment?
Yes, Woodhouse Spa provides a Quiet Room where guests can relax with a selection of specialty loose-leaf teas to begin their journey to relaxation and rejuvenation.