SEPHORA

Reviews

• MM

  mere m

  2 days ago
  5.0
  Came in for new foundation but was VERY intimidated, as I have been told Sephora would be snobby or judge me. Alex proved them wrong! They welcomed me at the door, picked out the foundation and shade very quickly. They also helped me find out how much my gift card was before I purchased anything, which was sooo anxiety reducing. I ended up stressing myself out and circling the store trying to decide between a couple of items I picked out, and everyone checked to make sure I was doing ok, which I thought was very nice and empathetic. At the end, Alex was ringing someone else out, so Lacey jumped in to check me out. She was extremely nice! At this point, I was a little burnt out and wasn't being as friendly as I normally am, but she never dropped her good energy even though I wasn't reciprocating well. Amazing customer service from both Lacey and Alex! There were more amazing people as well, I wish I had gotten their names!
• MK

  Mary Kassa

  Feb 2, 2026
  1.0
  I’ve visited the Kenwood Sephora several times and have consistently experienced unprofessional and unfriendly behavior from the staff. During my recent visit, I found it difficult to return an item, and the staff’s attitude and hostility played a major role in my decision to return my purchase. Despite being polite and merely browsing, I felt that the treatment I received was specifically directed at me, making the return process uncomfortable and stressful. I believe every customer deserves respectful and positive service, and I hope this feedback helps improve the experience for others. Thank you.
• JM

  Jessica Maniscalco

  Jan 17, 2026
  5.0
  Always have a great experience at this store, but particularly last evening. Had a gift return as well as a really old coupon for a sampler full size fragrance. Sierra was so kind in helping both with my return and in trying to locate which fragrances would be available for that kit. While the store and online ended up being out of the 2 I wanted, she went way above and beyond, spending about 20 minutes checking stock, other stores and providing next steps/options. The rest of the floor team also assisted me in picking out an eye primer while she was checking on all of that. Thanks to the whole team, will continue to make this one of my regular Sephora stops! 💕💄
• TJ

  Tom Jones

  Jan 15, 2026
  1.0
  Your employees are extremely rude, especially the girl with the pink hair. She needs an attitude adjustment quick
• ST

  Sofia Takahashi

  Jan 1, 2026
  1.0
  Rude employees. I waited a long time didn’t even complain still said hi to the lady who helped me but she didn’t even say a word to me, scanned my barcode then walked away. When she came back out still no word from her, did not look at me once just handed me the bag so I did the same . Then as I was walking away she decided to yell out have a good day to me for everybody to hear.