JCPenney Salon

Reviews

• KB

  Kasey Bowman

  Aug 1, 2025
  5.0
  Had a wonderful experience with Leslie today! She didn’t absolutely wonderful on my hair and helping me pick out some hair care!?!
• ZS

  Zachary Scarberry

  Jun 18, 2025
  1.0
  Ray Charles could line me up with a straight razor before I ever went back there.All for the low price of 30 dollars.
• SR

  Sandra Ravelin

  Sep 28, 2023
  2.0
  Perm ok Style disaster
• JH

  J Hall

  Feb 9, 2020
  1.0
  Every time my daughter and I make an appointment, we get a call saying we need to either reschedule or we’re going to be taken back later than expected. The last time I came in, I asked that no length be taken off my hair, yet 5 inches were cut off. Same exact thing happened to my daughter right before her wedding. When she was getting her engagement pictures done, she came here and they wanted to reschedule her appointment. She was leaving the salon to go have those pictures done. This is why we make an appointment!!!! Today we were both scheduled to get highlights and a cut. One of our stylists called in. So someone was going to do both of our hair at the same time, which we appreciate, but that’s too much for one person. We both have very long hair and it easily takes an hour and a half to foil each of us. This is time I didn’t plan on spending at the salon. The frustration that comes with something that we consider a pampering mother/daughter activity, turns into more of a headache than a fun occasion. Today someone did say that they could do my hair but after the hoopla and annoyance of yet another JCP stressor, I’ve decided to spend my money elsewhere. I drive over an hour to get here because I usually like the results and I’ve come here for quite a few years. This is literally the 4th time in a row that we’ve had to deal with some kind of issue when we want to get our hair done. And every time we tell each other, “we’re going somewhere else”. My daughter only kept her appointment because she had a gift card, otherwise she also would’ve gone ahead and skipped out too. This is the last time JCP Salon gets the chance to give us the runaround. And from reading the other ratings, it’s obvious we’re not the only ones with these issues. In my opinion, it’s time to prioritize your customers. You all do great work, but it’s bad business when you’re constantly trying to rearrange your clients times after they’ve scheduled appointments to fit their schedule. Hopefully things change and you don’t lose anymore clients because of this issue.

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