Business Details
About
Ear Piercing ServiceJewelry Store
Rowan is all about ears. We offer a fun, celebratory and safe piercing experience for everyone. All our piercings are done by licensed nurses and all our products are hypoallergenic. When we say “Piercing for All”, we mean it. Everybody is invited to this ear party.
Location
Hours
Reviews
4.8
315 reviews
5 stars
297
4 stars0
3 stars2
2 stars4
1 star
12
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customers consistently praised the staff, particularly Nurse Jenn, for being kind, patient, and professional during the piercing process.
Cleanliness
The facility is noted for its cleanliness and sterile environment, which reassures customers about safety during piercings.
Customer Experience
Many reviews highlight positive experiences, with staff making customers feel comfortable and supported, especially for children's piercings.
Jewelry Selection
The jewelry selection received mixed feedback; while some customers appreciated the variety, others expressed concerns about sizing and suitability for younger children.
Service Issues
A few customers reported negative experiences related to service, including unprofessional behavior and issues with appointment management.
- AFAshley Ferreira2 days ago5.0I loved my experience here! Got my first ever piercings here and it was so calming and they were beyond kind! If possible ask for Kendall and have Sky help you!! They’re amazing!!!
- JCJasmine Canpolat-Maiolini3 days ago5.0What a great experience for my daughter second piercing! Kyndahl was so kind and knowledgeable and put my nervous daughter at ease! The piercing was quick, but at a pace my daughter was comfortable with. Highly recommend Rowan and nurse Kyndal at the Westchester Mall in White Plains. We will be back!
- KFKarolina Ford6 days ago5.0I had an amazing experience at Rowan! I brought my 18-month-old daughter for ear piercing and Nurse Victoria was absolutely incredible. She explained everything beforehand, made us both feel comfortable, and was so gentle and quick. The whole process was smooth, clean, and professional. I highly recommend Rowan—especially Nurse Victoria!
- RSRebecca SimonNov 14, 20255.0Love, love, love this place! Nurse Jenn is amazing, 10/10 every time. I’ve gotten 2 tricky piercings here, and both times have been A+ experiences. I’ll definitely be back here in another few months to a year for another piercing!
- KEKayla EscobarOct 25, 20251.0My experience with Rowan was horrible and unprofessional from start to finish, culminating in us walking out and taking our business to Claire's! My appointment was ruined before it even began. At 5:20pm (my appointment was for 5:45pm) , I received a startling voicemail aggressively warning me that if I was not "early or on time" I would not be serviced. This created unnecessary anxiety and a frantic rush for a baby's ear piercing appointment. Rowan made an automatic, racist assumption that I did not speak English, leaving TWO consecutive voicemails entirely in Spanish! In said voicemails I was told that if I am not inside the store by 5:50 I will not be serviced. This is unprofessional and deeply insulting. Despite being aggressively pressured to arrive on time, the facility was clearly not prepared. When we arrived at the strict 5:50 arrival time we were commanded to meet, the nurse was already packing up and displayed a very poor and unprofessional attitude. We were denied service despite following their own frantic instructions! Due to this unacceptable service, we left and went straight to Claire's. It was immediately clear we made the right choice. Claire’s uses the same exact "hand pressurized device" as Rowan but Claire’s actually offer an appropriate selection of jewelry for babies. Rowan's conduct was unprofessional, the staff was rude, and the immediate assumption of language was discriminatory! Rowan is offering discounts to people that leave positive reviews following my poor review! Save yourself the headache and go to Claire's!
Frequently Asked Questions About Rowan The Westchester
What services does Rowan The Westchester offer?
Rowan The Westchester offers ear piercing services including children's piercing, ear lobe piercing, ear cartilage/helix piercing, and operates as a jewelry store.
Are the piercings at Rowan The Westchester done by professionals?
Yes, all piercings are performed by licensed nurses to ensure a safe and professional experience.
What are the opening hours of Rowan The Westchester?
Rowan The Westchester is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Rowan The Westchester offer hypoallergenic products?
Yes, all products at Rowan The Westchester are hypoallergenic to ensure safety and comfort.
How can I book an appointment at Rowan The Westchester?
You can book your appointment online at https://heyrowan.com/pages/the-westchester-piercing-studio.
What types of jewelry can I find at Rowan The Westchester?
Rowan The Westchester offers earrings, including hoop and stud earrings, necklaces, and piercing aftercare products.
Where is Rowan The Westchester located?
It is located at 125 Westchester Avenue, Suite 3270, White Plains, NY 10601, USA.
Are there any popular nearby places to visit before or after my piercing appointment at Rowan The Westchester?
Yes, you can visit Shake Shack for a meal, Dooney & Bourke for fashion accessories, or The Westchester shopping center for a variety of stores and dining options nearby.
Can I combine a visit to Rowan The Westchester with shopping at other fashion stores nearby?
Absolutely, there are many fashion accessories stores near Rowan The Westchester such as Louis Vuitton, Kendra Scott, Bonobos Guideshop, Cole Haan, and Levi's Store for a great shopping experience.
Are there dining options near Rowan The Westchester for a quick bite after my piercing?
Yes, nearby dining options include Shake Shack, The Little Beet which offers vegetarian meals, and Sugar & Spice, an Indian restaurant and candy store.