SEPHORA

4.2
49 reviews

About

Cosmetics StoreBeauty Supply StorePersonal Care Product SupplyMakeup ArtistPerfume StoreHair Care Supply StoreSephora
Come in and share the beauty. At Sephora, you can enjoy a shopping experience where all are welcome and what makes you unique is celebrated. Check out fan-favorite brands like FENTY BEAUTY by Rihanna, Drunk Elephant, Tatcha, and affordable picks from Sephora Collection. Visit our website to learn more about what's happening at your Sephora, like exclusive product launches, brand events, and more. We can't wait to see you!

Details

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Location

SEPHORA
2780 MONROE AVENUE, ROCHESTER, NY
14618, United States

Hours

Reviews

4.2
49 reviews
5 stars
31
4 stars
7
3 stars
5
2 stars
1
1 star
5
  • KH
    Kendall Huttemann
    Dec 29, 2025
    5.0
    Great customer service super nice and helpful!
  • SS
    s s
    Jul 22, 2025
    1.0
    mary anne makes me never want to shop here again!
  • DM
    Derick Munguia
    Jul 22, 2025
    3.0
    I really appreciate how friendly the staff is while my girlfriend shops. It wasn’t until my last experience there that rubbed me the wrong way & left my girlfriend upset. My girlfriend wanted her skin “scanned” (I apologize I’m not well-versed in some stuff,) by an employee for their current reward points challenge they had going on (her words not mine.) I guess they use a specific device to scan your skin.. the employee knowing that unnecessarily said “your skin looks oily” to my girlfriend as she’s patiently waiting for her to pull something up on her device. I made eye contact with my girlftiend taken aback by the comment & she looked flustered. Upon the scan, her skin came out “normal..” which further reinstated our feelings about the event. After leaving the store, we figured we’d let it go because we genuinely have an overall nice experience at this location. That was until my girlfriend had went recently for a pick up order but decided to shop around while she was in there. She was checked out by a kind employee who helped her out and upon leaving the same employee from our last upsetting experience mumbled “have a great day” in a mocking voice when she left the store. That is just so odd holding a position of a luxury brand to treat a customer that way. Especially a kind customer. She finally asked for the employee’s name, Mary Anne. Please treat your regulars with kindness.
  • RF
    Release the files
    Jul 20, 2025
    5.0
    I’m not sure how to spell her name but Kasey was incredibly helpful helping me with an instacart order! Very friendly, knowledgeable, and efficient! I’d give 10 stars if I could.
  • GB
    Gail Berkes
    Mar 2, 2024
    4.0
    Luz did a great job, thank you

Frequently Asked Questions About SEPHORA

What are the regular store hours for SEPHORA?

SEPHORA is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.

Does SEPHORA offer pickup and delivery services?

Yes, SEPHORA offers in-store pickup, curbside pickup, and same-day delivery services.