Brand Certified
Helendale Dermatology & Medical Spa
4.2(212 reviews)
Certified by Helendale Dermatology & Medical Spa • Feb 22, 2026
Business Details
500 Helendale Road, Rochester, NY
14609, United States
Certified by Helendale Dermatology & Medical Spa • Feb 22, 2026
(585) 266-5420
Certified by Helendale Dermatology & Medical Spa • Feb 22, 2026
https://helendaledermatology.com/
Certified by Helendale Dermatology & Medical Spa • Feb 22, 2026
About
Certified by Helendale Dermatology & Medical Spa • Feb 22, 2026
Skin Care ClinicMedical SpaDermatologyCosmetic Dermatology
We are a full-service Dermatology Practice, focusing on medical and surgical skin care, as well as laser and esthetic enhancements. Whether you’re interested in facials, facial fillers or skin treatments, our on-site Medical Spa offers a wide variety of services to enhance your natural beauty, in a tranquil, relaxing setting. For dermatology patients, Dr. Arthur offers a wide variety of dermatology services including laser hair removal.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Helendale Dermatology & Medical Spa • Feb 22, 2026
Helendale Dermatology & Medical Spa
500 Helendale Road, Rochester, NY
14609, United States
Hours
Certified by Helendale Dermatology & Medical Spa • Feb 22, 2026
Reviews
4.2
212 reviews
5 stars
159
4 stars
14
3 stars2
2 stars
5
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising the staff's friendliness and professionalism, while others report rude interactions and poor communication.
Quality of Care
Many customers appreciate the thoroughness and expertise of the medical staff, particularly Dr. Arthur and her team, while others express dissatisfaction with misdiagnoses and ineffective treatments.
Appointment Experience
Several reviews mention long wait times and scheduling issues, leading to frustration among patients.
Facility Environment
The office is generally described as clean, modern, and welcoming, contributing positively to the overall patient experience.
- CPCaressa PartschJan 30, 20261.0Don’t ever purchase gift cards from helendale. They will expire and they’ll do nothing about it…
- JSJudy SchulmanJun 1, 20215.0Skin tags removed Appreciate detailed information about them thank you to nurse practitioners.
- KCKitty CatDec 23, 20151.0I couldn't get an appointment to see Dr. Arthur for 3 months so I took an appointment with a nurse practitioner who spent less than 5 minutes with me to discuss something on my face that I feared was a basal cell carcinoma. I was diagnosed with this before and I didn't want to go through the biopsy again. The nurse practitioner thought it was actinic keratosis and not basal cell so she sprayed it with liquid nitrogen and said lets see how it is in 3 months. The liquid nitrogen barely touched my face so there was no effect other than a $328 bill to my insurance company. Now I need to see a real dermatologist to get this thing properly diagnosed and my insurance company will be billed again for the same service. I'm going to dispute the charge. Such a rip off!
Frequently Asked Questions About Helendale Dermatology & Medical Spa
What services does Helendale Dermatology & Medical Spa offer?
Helendale Dermatology & Medical Spa provides medical and surgical skin care, laser and esthetic enhancements, including facials, facial fillers, skin treatments, and laser hair removal.
What are the operating hours of Helendale Dermatology & Medical Spa?
The clinic is open Monday to Thursday from 8:30 AM to 4:30 PM, Friday from 8:30 AM to 2:00 PM, and closed on weekends.
Does Helendale Dermatology & Medical Spa offer in-store or curbside pickup services?
Yes, they offer both in-store and curbside pickup services.
Which payment options are accepted at Helendale Dermatology & Medical Spa?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Where is Helendale Dermatology & Medical Spa located?
They are located at 500 Helendale Road, Suite 100, Rochester, NY 14609, USA.
What brands are available at Helendale Dermatology & Medical Spa?
They carry brands including Alastin, Avalon Hair Care, Avène, clarisonic, SkinMedica, Botox™, JUVÉDERM®, CoolSculpting, and many others.
How can I make an appointment at Helendale Dermatology & Medical Spa?
Appointments can be requested online through their appointment request page on their website.
Are there any nearby beauty and spa services close to Helendale Dermatology & Medical Spa?
Yes, nearby places include The Wax Room LLC, Kalypso's Lash and Wax Lounge, Esthetics By Natalie, and Derma Renew Spa, LLC, offering hair removal, waxing, and skin care services.
Are there counseling and mental health services near Helendale Dermatology & Medical Spa?
Yes, nearby counseling and mental health professionals include Eleanor Seifert, LCSW, Manly Therapy and Counseling, Catie Eiseline, Christina Smalley Counseling, and Ashley DiMino.
What healthcare services are available near Helendale Dermatology & Medical Spa?
Nearby healthcare providers include doctors like Mervyn Upali Weerasinghe, Jacquelyn Cullen Howitt, MD, Elizabeth Ann Arthur, MD, and facilities such as Rochester Clinical Research and Goodman Pediatrics.
Brand Certified Facts from Helendale Dermatology & Medical Spa
Helendale Dermatology & Medical Spa partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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