JCPenney Salon

Reviews

• JB

  Joseph Burkhead

  Oct 25, 2025
  1.0
  I should’ve listened to the many bad reviews and stayed away — but I didn’t! Tina cut my hair, and at first, I felt confident in her. She seemed like she knew what she was doing. I showed her a photo, and we talked about what I wanted. She was very nice and friendly at first. However, once she started cutting, she gave me blunt bangs straight across with no blending at all. She asked several times if I liked it, and I said yes — but it was clear she didn’t understand what I was asking for. When I mentioned that I wanted the bangs to blend back into my hair, she said she was doing that with the thinning scissors. At the end, I told her I loved the cut, paid, and left. But once I got home and tried styling it myself, I realized the haircut was a complete mess. I booked an appointment at Gloss Salon in Queensbury, and Lexi there completely fixed my hair — 10/10 amazing job! When I went back to the JCPenney Salon to ask about a refund, Tina immediately gave me attitude and said they “guarantee their work” and don’t give refunds. She told me to call Diane and insisted I said I loved the haircut — which I did, but only because I didn’t trust her to fix it and didn’t want anyone else there touching my hair. Bottom line: stay far away from this salon. The bad reviews are telling the truth — I wish I had listened! Included in my pictures is the inspiration picture and what I left with and an updated picture of what I left with from the other salon!
• TE

  T Ellsworth

  Jun 28, 2025
  5.0
  Martha did a fantastic men’s cut! She saw a pic of a medium to long length men’s haircut, and his hair looked spot-on to the picture he had in mind. She took his apt last minute with a smile, experienced, and very personable. He’ll definitely be switching over from his barber to Martha. Thanks again!
• AW

  Ann Williams

  Dec 7, 2023
  5.0
  Excellent Service, very friendly and reasonable price.
• BD

  Beth Duffney

  Mar 24, 2022
  5.0
  I was a walk in looking to correct the color that I had horribly messed up. I had to come back a few hours later but it was so worth it! Tina Maxwell took care of me and was fantastic. The color she came up with is beautiful and I couldn’t be happier. She was very friendly and out going, as was Rose. I will definitely be coming back here for all of my hair needs. 😊

Frequently Asked Questions About JCPenney Salon