SEPHORA

Reviews

• CB

  Cait B

  5 days ago
  1.0
  I had a disappointing experience at the Sephora in the Poughkeepsie Galleria. I went in for a simple exchange because the foundation shade I originally purchased was too light for my skin. The checkout associate I dealt with was unhelpful and seemed to have an attitude throughout the interaction, which made the experience uncomfortable. I was told that the shade I needed was completely sold out and that it couldn’t be ordered in-store, so I was only offered a refund. However, when I got home, I found that the exact shade I was looking for was readily available online, including on Sephora’s own website. That left me confused and frustrated, as it seemed like more could have been done to assist me. I understand that inventory can vary by store, but I would have appreciated a more helpful and solution-oriented approach—such as offering to order the item or at least explaining my options more clearly. Customer service should feel supportive, especially for something as simple as a shade exchange.
• JS

  Jenson Smith

  Apr 1, 2026
  5.0
  Gabbi is an amazing MU artist and helped me perfectly match my skin tone among other things!
• TM

  Tiana Martinez

  Feb 26, 2026
  1.0
  Was excited to go here until I encountered all the attitudes I got from every individual working on the clock. Don’t remember Sephora hiring girls who didn’t wanna worrrrrrk. Testers dirty , attitudes dirty. Everything was outta stock, shop somewhere else girlies <3
• CC

  Chelsea

  Feb 19, 2026
  5.0
  Kimberly, Zoe, ERLONA we’re all great associates and help me find exactly what I was looking for. I will always come back to the Sephora for their help. 10 out of 10 service
• II

  its_your_gurl_gimmy

  Jan 20, 2024
  1.0
  If I could give this review a negative star I would. The customer service here is ATROCIOUS!!! I had placed my first and last curbside order at this location. When I got the email giving directions to park at the designated parking space but saw that there were empty parking spaces, so I had to go in the mall. Once in the store. I went to an associate and explained the situation in the parking lot. She said she understood, that they were short staffed and wouldn’t be able to send someone out. She then INSTRUCTS me to STAND BY THE REGISTER the cashier would help me. As I am walking away, I HEAR RADIO THIS ON THE WALKIR TO OTHER ASSOCIATES/CASHIERS. I did as instructed and was ignored by the cashier. She didn’t even acknowledge me. MIND THIS WAS RADIO’D BY THE ASSOCIATE PRIOR.This goes on for eight minutes. Then this young lady comes up to the register to pickup her online order. This is when I got fed up!!! I approach a young lady with badly dyed red hair and tell her what’s going and that I am now running late for work. She barely listens to me, tells me she needs put something down and with snarky attitude I need to wait online next. I tell her I was instructed to go the side of the register. At this point I was so annoyed and P.O’d by the disrespect and poor customer service, I grabbed my order and left!!!! As previously mentioned earlier. This is the first and last I will do a curbside order. As well as shop at this store. If I wanted attitude from 20 somethings Ill go to the MAC counter in MACY*S

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