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Indulge in luxury at The Spa at Four Seasons Hotel New York Downtown, offering a serene escape with personalized treatments, massages, and wellness experiences. Located in the heart of downtown NYC, our spa provides a tranquil oasis with top-tier amenities and expert therapists. Perfect for rejuvenation and relaxation, it's the ultimate destination for those seeking the best spa experience in New York City.
Had an absolutely wonderful experience here because of my masseuse, Rosella. She had incredibly calming energy and gave a great massage. I accidentally left my necklace at the spa, and she ensured that it got back to me. Thank you!
JJ
Johnathan Josephs
Oct 6, 2025
1.0
Upon my arrival at your hotel for a couples massage and spa day, I entrusted my car keys to your valet service, expecting a seamless experience. However, when I was ready to depart, the valet refused to return my car to me at the hotel entrance. I was informed that I needed to walk one block away to a third-party parking garage to retrieve it myself.
I was never informed of this policy or arrangement whenl handed over my keys. Had I been aware that your valet service would not return my vehicle directly to the hotel, I would have made alternative parking arrangements. The lack of clear communication and the inconvenience of having to walk to retrieve my car significantly detracted from what was supposed to be a relaxing spa day.
Staff took no responsibility and we very rude to me upon raising the concern.