The Spa at Four Seasons Hotel New York Downtown

Reviews

• AO

  Audrey O'Donnell

  Dec 15, 2025
  5.0
  Had an absolutely wonderful experience here because of my masseuse, Rosella. She had incredibly calming energy and gave a great massage. I accidentally left my necklace at the spa, and she ensured that it got back to me. Thank you!
• JJ

  Johnathan Josephs

  Oct 6, 2025
  1.0
  Upon my arrival at your hotel for a couples massage and spa day, I entrusted my car keys to your valet service, expecting a seamless experience. However, when I was ready to depart, the valet refused to return my car to me at the hotel entrance. I was informed that I needed to walk one block away to a third-party parking garage to retrieve it myself. I was never informed of this policy or arrangement whenl handed over my keys. Had I been aware that your valet service would not return my vehicle directly to the hotel, I would have made alternative parking arrangements. The lack of clear communication and the inconvenience of having to walk to retrieve my car significantly detracted from what was supposed to be a relaxing spa day. Staff took no responsibility and we very rude to me upon raising the concern.