SEPHORA

Reviews

• LH

  Leia Hannum

  Nov 7, 2025
  5.0
  Christina thank you for helping me find the perfect skin tint and color match!!!
• LW

  Lisa Williams

  Oct 27, 2025
  4.0
  I like Sephora in Harlem because you always get good customer service. They greet you at the door and are very pleasant. I actually went in there to get my free bday gift. If you are a customer that has an email account with them u can go in on your bday a get a small free gift. They are so nice to do that and u don't have to purchase anything. Thank you Sephora! 😃
• MB

  Maryfrances Booker

  Oct 24, 2025
  5.0
  My favorite shop in the world 💯
• DI

  Danika Ingram

  Oct 9, 2025
  1.0
  I recently had an unpleasant experience with a team member named Ivette. While waiting in line, I noticed she spent a long time chatting and laughing with the customer before me and another associate. When it was my turn, I simply asked about my Beauty Insider points and how many I needed to reach the next tier. As I paused to decide on an additional purchase, Ivette told me to “hurry up” because there was a long line, which felt dismissive. I mentioned that I, too, had waited patiently, but she responded that she “goes off the flow of the customer.” Her tone and lack of patience was disappointing and discouraged me from adding to my purchase. Hopefully next time there’s enough team members to assist her with checkout.
• GG

  Gaby

  Sep 5, 2025
  1.0
  Most of the ladies at this location are very rude, condescending and passive aggressive. Especially one of the girls who I believe is named Chasity. She was giving me dirty looks and called me out my name once I finalized my purchase. I was making an exchange and wanted the 10$ off from the 500 points I used on the purchase I’m exchanging. However they told me it’s against their policy. They never ever mentioned that when I use the 500 points for 10$ off that I wouldn’t be able to exchange it for another item. This is something that should be mentioned to customers when THEY OFFER YOU to use 500 points for 10$ off. Customers should be informed of the policy in the first place but none of them did that. They proceeded to make my experience difficult instead of acknowledging that their employees had a responsibility to mention the policy before going through with it and didn’t. They had me there for 20 minutes at the register, while the manager yulissa I believe her name was, refused to get on the phone with customer service to help me out and proceeded to go to her break. I ended up calling customer service myself and they were amazing and resolved my situation in less than a minute because they agreed it is there job as the employee in that location to notify their customers of the policy in the first place before hand. At the end of the day the customer service in this location is horrible and fake.

Frequently Asked Questions About SEPHORA