SEPHORA

Reviews

• PC

  Paola C

  5 days ago
  5.0
  Had an amazing experience here. People shouldn’t be so hurt if you are being asked for help, just say no. There’s hundreds of people who come in here and it’s proper safe protocol. If you want an intimate experience there’s other locations you can go to. Anyway, I walked in on a random Friday around 2pm. There was a Dj and I couldn’t even hear my own mind. Enter the lovely gentleman that he greeted me. We ducked through tourists and whispered in our ears to exactly pin point what I wanted and boy he delivered. I LOVE this Ilia milk. I wish I knew your name but he is one of the greeters tall slender and so ready to help anyone who comes in. I was then whisked off by another sales magician since it’s apparent everyone has sections they need to stay in. But that was okay I get it I worked in soho circa 2014 and we had this level of people. Anyway this girl finished off everything else I wanted and she also encouraged my first sales reps advice when I was skeptical about a product he reco’d. That’s real team work right there. She then managed my whole purchase herself and I was in and out in 15 min. Despite the music despite the touristy chaos we made it happen and I finally have a gorgeous flawless finish. I ended up loving all the products I bought and even tho I could barely hear anything, the level of service I received drowned out the Dj and made me feel like I was in old time soho. When stores were alive and there were events everyday and everyone in there was an expert/makeup lover. I hope you continue to hire people who truly want to be there and advocate for your products. I love my products and I thank you both so much for helping me <3
• AG

  Ariel Glorsky-Seyl

  6 days ago
  5.0
  Tatiana was an angel! She saw me struggling with all the choices and helped me whip up the perfect foundation/concealer cocktail to help with my dry winter skin. This location can get a little hectic but is so worth it cause everyone is great.
• HH

  himani

  6 days ago
  1.0
  i never write reviews, but my experience with the manager (she had long, black hair, wasn't sure if she was white or not) working on monday, november 17th @5ish pm forced me to come on here. didn't get her name, because the last thing on my mind was writing a review, but after sitting on it, i hope that no one else has to have an experience like this with her! i had a product with a broken pump (it was supposed to last 12 months, the pump was always a bit hard to use, but it completely stopped working shortly after a month) i went in to see if they could help fix it so i didn't have to waste another $60 and a year's worth of product! the cashiers were already very short with me when i expressed the concern to them (not demanding at all, just asked for some guidance as i am not a huge makeup person) and when the manager was called over to see if she could help, she did not greet me or even look at me even when i greeted her. i had to explain the situation, to which she angrily responded saying they can't help me. (once again, i was just asking a few questions, and not demanding anything AT ALL) it is COMPLETELY understandable that they weren't able to help, but there is a WAY more neutral tone that they could have spoken with. i mean isn't that something that is taught in training? i have tons of friends who work jobs like these, and understand that people may be having bad days. but, this was completely uncalled for and ruined my day! i was going to buy another one of the product regardless, even if they weren't able to help, but after their rude, snappy, and dismissive behavior, i decided to take my money elsewhere. long time sephora goer and i was not expecting such unprofessional behavior from a manager :(
• MS

  Michelle Seger

  Nov 17, 2025
  5.0
  I often find makeup counters in the city overwhelming, but I had a great experience at this Sephora today. I was helped by Christina- she was awesome. She helped me find a bronzer that actually looks good on me and a nice lipstick for my mom. She made it easy and showed me things I was excited about.
• JP

  Jenna Pancratz

  Nov 7, 2025
  5.0
  Amazing customer service. Maria helped me out today and even at a very busy time she gave me so much attention and insight. She really knows her stuff and is such a sweetheart! Thank you so much Maria!

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