Visit us at M·A·C Harlem, New York to shop best-sellers and new must-haves. Need your products ASAP? Call your local store (212) 665-0676 or select Buy Online, Pick Up In-Store or Same-Day Delivery at checkout.
Feedback on customer service is mixed; while some customers praised the staff for being helpful and friendly, others reported rude and unprofessional behavior.
Makeup Appointments
Many customers had positive experiences with makeup appointments, highlighting the skill and attentiveness of artists, but there were also complaints about long wait times and scheduling issues.
Store Management
Several reviews mentioned issues with store management, including early closures and poor communication, leading to customer frustration.
Product Quality
Customers generally expressed satisfaction with the quality of MAC products, noting a wide variety of options available.
Store Environment
The store is described as clean and well-organized, but some customers found it too crowded and understaffed, leading to long wait times.
KP
Karla Peralta
Feb 12, 2026
1.0
After trying at Ulta, I decided to try directly at the MAC store since they have more shades. My experience here was terrible. The sales associate was so upset and offended that I did not like her choice of foundation. It was DEF not my match but she insisted. She said “what else do you want? I gave you this one and you didn’t like it. If I go higher it’s too dark… this is it!” As a 44 yr old woman being spoken to by another this way, where I’m paying my money, is uncalled for. Oh yea, at the end she said “well, it’s your money, idc. Return it if you want!” Horrible service. It’s a shame because it’s my local Mac…first and last time going there. No thank you. Off I go to another location to try and get color matched for the 5th time.
AP
Ashley Peterson
Feb 3, 2026
5.0
I had a great makeup appointment with Cassandra. She was super kind. Great energy! My makeup came out perfect. Loved it. Definitely recommend her !!
MM
Monay
Dec 13, 2025
5.0
Kina was GREAT! She took her time with my makeup. When I wanted a correction she did it quickly. She was so sweet. So calm. I will definitely be returning
CC
Claude C.
Nov 10, 2025
5.0
Clean store, easy to peruse, and amazing service. Anthony was so helpful, knowledgeable, and efficient. He really knew his stuff! I'd recommend this store for a great shopping experience.
AA
Anays
Sep 25, 2025
5.0
I have been shopping in this MAC store since 2002. I love this place and no matter how many other stores I've gone to in the last 23 years, I always end up back home.
I Love this store and the staff. After so many years, Mac has changed formulas and I needed a new shade and they went above and beyond to help me find it. They took me outside and checked in different lighting options, angles and everything. I love them and I love how helpful they are. I have never went to that store and left unpleased, even if the product I want is not available, they always make sure I leave satisfied.
Love, Love Love, this store won't disappoint.
What are the store hours for MAC Cosmetics at 202 W. 125th Street?
MAC Cosmetics is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.
What types of pickup and delivery services does MAC Cosmetics offer?
They offer in-store pickup, delivery, same-day delivery, and no-contact delivery. Curbside pickup is not available.
How can I book an appointment at MAC Cosmetics Harlem?
You can book an appointment by visiting their website at https://www.maccosmetics.com/book-appointment.
Does MAC Cosmetics provide wheelchair accessible entrance?
Yes, MAC Cosmetics has a wheelchair accessible entrance.
What payment methods are accepted at MAC Cosmetics?
They accept debit cards and mobile NFC payments. They do not accept cash only or checks.
Is free Wi-Fi available at MAC Cosmetics store?
Yes, free Wi-Fi is available for customers inside the MAC Cosmetics store.
Which nearby places can I visit before or after shopping at MAC Cosmetics Harlem?
Nearby you can visit Starbucks for coffee, Planet Fitness for a workout, and Kadaphi tattoo and piercing studio.
Are there any nearby stores specializing in shoes close to MAC Cosmetics?
Yes, nearby shoe stores include Aerosoles, Champs Sports, and Payless ShoeSource, offering a variety of footwear options.
If I need optical services near MAC Cosmetics, where can I go?
You can visit Arts of Optics or Fabulous Optical for eyewear and optician services close to MAC Cosmetics.
How can nearby public places help me plan my visit to MAC Cosmetics Harlem?
You can combine your visit with stops at nearby restaurants like KFC or Chick-fil-A, or relax after shopping at Planet Fitness gym, all within walking distance.
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