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MAC Cosmetics

3.5
(177 reviews)

Business Details

202 W. 125th Street, New York, NY
10027, United States
(212) 665-0676

About

Cosmetics StoreMakeup ArtistBeauty Supply StoreMAC Cosmetics
Visit us at M·A·C Harlem, New York to shop best-sellers and new must-haves. Need your products ASAP? Call your local store (212) 665-0676 or select Buy Online, Pick Up In-Store or Same-Day Delivery at checkout.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

MAC Cosmetics
202 W. 125th Street, New York, NY
10027, United States

Hours

Reviews

3.5
177 reviews
5 stars
86
4 stars
21
3 stars
15
2 stars
9
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the staff for being helpful and friendly, others reported rude and unprofessional behavior.

Makeup Appointments

Many customers had positive experiences with makeup appointments, highlighting the skill and attentiveness of artists, but there were also complaints about long wait times and scheduling issues.

Store Management

Several reviews mentioned issues with store management, including early closures and poor communication, leading to customer frustration.

Product Quality

Customers generally expressed satisfaction with the quality of MAC products, noting a wide variety of options available.

Store Environment

The store is described as clean and well-organized, but some customers found it too crowded and understaffed, leading to long wait times.
  • KP
    Karla Peralta
    Feb 12, 2026
    1.0
    After trying at Ulta, I decided to try directly at the MAC store since they have more shades. My experience here was terrible. The sales associate was so upset and offended that I did not like her choice of foundation. It was DEF not my match but she insisted. She said “what else do you want? I gave you this one and you didn’t like it. If I go higher it’s too dark… this is it!” As a 44 yr old woman being spoken to by another this way, where I’m paying my money, is uncalled for. Oh yea, at the end she said “well, it’s your money, idc. Return it if you want!” Horrible service. It’s a shame because it’s my local Mac…first and last time going there. No thank you. Off I go to another location to try and get color matched for the 5th time.
  • AP
    Ashley Peterson
    Feb 3, 2026
    5.0
    I had a great makeup appointment with Cassandra. She was super kind. Great energy! My makeup came out perfect. Loved it. Definitely recommend her !!
  • MM
    Monay
    Dec 13, 2025
    5.0
    Kina was GREAT! She took her time with my makeup. When I wanted a correction she did it quickly. She was so sweet. So calm. I will definitely be returning
  • CC
    Claude C.
    Nov 10, 2025
    5.0
    Clean store, easy to peruse, and amazing service. Anthony was so helpful, knowledgeable, and efficient. He really knew his stuff! I'd recommend this store for a great shopping experience.
  • AA
    Anays
    Sep 25, 2025
    5.0
    I have been shopping in this MAC store since 2002. I love this place and no matter how many other stores I've gone to in the last 23 years, I always end up back home. I Love this store and the staff. After so many years, Mac has changed formulas and I needed a new shade and they went above and beyond to help me find it. They took me outside and checked in different lighting options, angles and everything. I love them and I love how helpful they are. I have never went to that store and left unpleased, even if the product I want is not available, they always make sure I leave satisfied. Love, Love Love, this store won't disappoint.

Frequently Asked Questions About MAC Cosmetics

What are the store hours for MAC Cosmetics at 202 W. 125th Street?

MAC Cosmetics is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.

What types of pickup and delivery services does MAC Cosmetics offer?

They offer in-store pickup, delivery, same-day delivery, and no-contact delivery. Curbside pickup is not available.

Brand Certified Facts from MAC Cosmetics

MAC Cosmetics partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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